A framework for developing business intelligence systems: a knowledge perspective

Abstract

Purpose The purpose of this research is to propose a framework for developing business intelligence systems (BIS). Design/methodology/approach Following a qualitative research method, a comprehensive framework at organizational and individual level, as well as team level, was developed. Findings The findings revealed that team-level influential factors play a more significant role in BIS development success. The results also indicate that BIS development relies on suppliers, customers and their relationships, whereas the supplier side has a more significant impact on determining successful development. Drawing on these findings, embedded knowledge, knowledge management process capability and project team members’ interaction were identified at team level on supplier side which significantly influence the success of BIS development. Practical implications This research provides insights into a framework toward successful development of BIS. Originality/value The findings of this exploratory study would be useful for planners and managers of BIS development projects to enhance success probability of such projects.

The impact of knowledge management process and business intelligence on organizational performance

“…In summary, business intelligence and data integration capabilities enable value creation for organizations through improved marketing, sales, internal processes and procurement initiatives. Therefore, this business intelligence value may improve the company's overall performance (Olszak & Zurada, 2015;Ochara & Mokwena, 2016;Farzaneh et al, 2018).…”

“…Business Intelligence (BI) is a readily available tool that enables the collection, storage and processing of information. So, the key role of BI tools in managing information effectively is the management's help to improve access to accurate information when needed (Farzaneh et al, 2018). These business intelligence systems can provide strategic management and stakeholders with a complete vision of the organization, thus providing benefits such as the ability to make a faster, more accurate and reliable decision (Schultz et al, 2018).…”

“…Global organizations have realized that the complexity of the business environment, intensity of competition, changing customers' needs and desires, globalization and government legislation as well as other environmental factors all push for a better performance in order to meet the challenges for high-quality data and information and attain knowledge on time while having large amounts of data, including business documents, databases, e-mail, daily and monthly reports have led companies to use and apply knowledge management technologies to research, organize and extract value from available information (Arefin et al, 2018;Farzaneh et al, 2018;Abualloush et al, 2017;Chien et al, 2015). As a result of large data volumes and complexity, most organizations now are facing challenges in the process of analyzing a wide range of relevant information.…”

The Role of Adaptive E-Learning Co-Design as Main Solution to Higher Education’s Marketing Performance

“…Obtain critical external data, enables the analysis and interpretation, newly role knowledge by having set processes and multi-disciplinary teams; communication and collaborative manner, gained knowledge and efficient services, integration with legacy systems, customer perception towards the system (Al-Eisawi et al, 2020;Farzaneh et al, 2018).…”

Linking knowledge management practices to organizational performance using the balanced scorecard approach

“…conventional thought process about performance metrics (Farzaneh et al, 2018). The major benefit of the tool is its capability to assess via the use of financial and non-FP indicators, namely, L&Gstudies effect on an organization's intangible assets like employee skill set and competencies for organization's overall development;…”