A Literature Review of Human, Organization, Technology (HOT) – Fit Evaluation Model

Abstract

An evaluation model that is used to evaluate the electronic service system came to prominence a decade ago with the appearance of Yusof 2007 article on Human, Organization, Technology (HOT) and Net Benefit specifically on health informatic systems. Since that time, the approach has attracted many researchers to use the framework in evaluating electronic system services in several sectors. This paper systematically examines cases of HOT fit evaluation model practices comport with the use of the evaluation model integrating the HOT fit component by reviewing 30 articles conducting the evaluation model. The data figured out by classifying the article onto the sector that had been criticised through the evaluation model by using the help of Atlas.ti software program. Evidence derived from this review to repudiate or substantiate many of the claims put both by critics of and advocates for evaluation model are presented as an agenda for future research on the future research. Further research is recommended to overcome the development of technological development.

Electronic medical record system user satisfaction and its implications for individual work performance: The case of a university teaching hospital in Rwanda

“…The TOE model focuses on technological, organizational and environmental factors for modeling technology adoption and innovation within organizations [35]. Technological factors capture the key characteristics of the technology under consideration, including the complexity of the technology and its compatibility with existing systems [36] [37].…”

Evaluation of hospital management information systems using the human organization and technology fit model in Goenawan Partowidigdo Pulmonary Hospital Bogor

“…Based on the results of research conducted using SmartPLS, shows that user satisfaction is the variable that has the greatest influence on the benefits obtained from HMIS (Yusof, 2015). Other research was also conducted by Hapsari regarding the Evaluation of the Success of Gojek Implementation Using the Hot Fit Model Method in 2021 (Hapsari et al, 2021). The results of this study state that user satisfaction is an important thing in demonstrating the successful implementation of the Gojek application, by focusing on the variable of user satisfaction where measurement of satisfaction using human factors, organization, and technology (Engin & Gürses, 2019).…”

Evaluasi Keberhasilan F-Learn Menggunakan Human Organization Technology (HOT) Fit Model pada Universitas Kristen Satya Wacana

“…Selain itu, sistem informasi juga harus didukung dan dilengkapi dengan teknologi. HOT Fit memiliki tiga aspek dan dimensi yang berbeda di setiap aspeknya [12]. Dalam aspek teknologi, ada tiga dimensi yaitu: kualitas sistem, kualitas informasi, dan kualitas layanan.…”