Adaptive Case Management - A Review of Method Support

Lantow, Birger

doi:10.1007/978-3-030-02302-7_10

Cited by 7 publications

(7 citation statements)

References 14 publications

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“…A considerable amount of research in the process discovery area is done under the adaptive case management (ACM) umbrella. ACM [15,16] is a relatively novel approach in the BPM world, which operates in many connected areas such as knowledge extraction, knowledge storage and sharing, empowerment of workers, advanced collaboration, adaptability, and guidance techniques [17]. Our work supports a few of them, especially knowledge extraction and storage, and superior collaboration done by our omnichannel business model (OBM).…”

Section: Related Workmentioning

confidence: 98%

Process Discovery in Business Process Management Optimization

2019

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Appropriate business processes management (BPM) within an organization can help attain organizational goals. It is particularly important to effectively manage the lifecycle of these processes for organizational effectiveness in improving ever-growing performance and competitivity-building across the company. This paper presents a process discovery and how we can use it in a broader framework supporting self-organization in BPM. Process discovery is intrinsically associated with the process lifecycle. We have made a pre-evaluation of the usefulness of our facts using a generated log file. We also compared visualizations of the outcomes of our approach with different cases and showed performance characteristics of the cash loan sales process.

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Section: Related Workmentioning

confidence: 98%

Process Discovery in Business Process Management Optimization

2019

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“…Although Adaptive Case Management (cf. [19]) has been developed to support weakly structured, knowledge-intensive work, it is unclear to what extent the approach can be leveraged for personal services as it is not specifically geared towards personal services. The same is true for knowledge management systems.…”

Section: Requirements For Knowledge-intensive Business Processesmentioning

confidence: 99%

“…Besides family care specific functionalities there are also functionalities needed for process/workflow management. The coordination and control of task provision is an important issue considering knowledge intensive processes [19,26]. There are classical workflow management functionalities, namely definition, execution and control of workflows.…”

Section: Generalized Requirementsmentioning

confidence: 99%

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Requirements for IT-Support of Personal Services in the Digital Age

Fellmann

Lambusch

Lantow

et al. 2020

Intelligent Systems Reference Library

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Digitalization of work increasingly receives attention due to the wide spread of easy to use mobile computing devices. However, it remains unclear how the potential of ubiquitous information systems can be tapped in domains with less formal structured processes such as in personal services. Up to now, concepts such as Adaptive Case Management have been proposed and it has been investigated how such systems could be used in various domains. However, the specific requirements that originate from the domain of personal services are far less understood. We therefore empirically elicit requirements for improved IT-support in the domain of personal services by combining workshops, interviews, and shadowing techniques in a triangulation approach. We hope that our consolidated requirement catalogue will foster the design of information systems that provide an improved IT-support for people working in personal service contexts. Keywords Requirements engineering • Personal services • Digitalization 7.1 Introduction and Motivation Digitalization is one of the dominant topics of our time. Information and communication technologies have become an integral part of everyday life and lead to changes in many areas of work. Two fundamental aspects of Digitalization are the transformation of analogously stored information into digital data and the execution of more

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“…A number of scientific publications discussed shortcomings of CMMN. A literature review on these publications can be found in [41]. Generally, there are four approaches to address found shortcomings [41]:…”

Section: Extending Cmmnmentioning

confidence: 99%

Method and Notation Application for Case Model Creation in the Social Sector

Lantow

Wichmann

Herzog

2019

J. Complex Syst. Inform. Model. Q.

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Adaptive Case Management (ACM) is an approach for the management of knowledge-intensive processes. "Case Management Model and Notation" (CMMN) is an industry standard that can be used as a notation for process models in the context of ACM. However, CMMN only specifies a notation. Methods for process elicitation and management have not been well addressed by scientific investigations. This work assesses the method support and the feasibility of ACM on the example of a social care company. This company, on the one hand, represents a typical environment for ACM application and, on the other hand, contains some characteristics that are common for the social care industry. Thus, future development directions, a combined process and case approach for the social care company and an evaluation of existing and proposed methodology are provided in a qualitative way.

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Adaptive Case Management - A Review of Method Support

Cited by 7 publications

References 14 publications

Process Discovery in Business Process Management Optimization

Process Discovery in Business Process Management Optimization

Requirements for IT-Support of Personal Services in the Digital Age

Method and Notation Application for Case Model Creation in the Social Sector

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