“…The VIKOR method has significant application in decision-making processes in the field of service quality, marketing, insurance, banking, and so on (Wu, Tzeng, & Chen, 2009;Fu, Chu, Chao, Lee, & Liao, 2010;Shaverdi, Akbari, & Tafti, 2011;Bazzazi, Osanloo, & Karimi, 2011;Yucenur & Demirel, 2012;Ramezaniyan, Kazemi, Jafari, & Elahi, 2012;Mohaghar, Faithi, Zarchi, & Omidian, 2012;Kumar, Singh, & Dureja, 2012;Chen, 2013;Vinodh, Nagaraj, & Girubha, 2014;Buyukozkan & Gorener, 2015). Wang and Pang (2011) have used the VIKOR method as the main device in ranking the service quality of three online auctions.…”