Applying importance-performance analysis to residents’ perceptions of large sporting events

The effect of Rugby World Cup 2019 on residents’ psychological well-being: a mediating role of psychological capital

“…C. Chen et al, 2018;S. Lee et al, 2012) as the origin of various tourism outcomes such as support for events (Oshimi et al, 2016;Parra-Camacho et al, 2020), quality of life and well-being (Kaplanidou et al, 2013;Lin et al, 2017). In line with the current study, Al-Emadi et al (2017) examined the relationship between residents' perceptions in hosting the 2022 Qatar World Cup and their well-being, demonstrating that socio-cultural impacts expected by Qatar residents were positively associated with their well-being.…”

Expected and Experienced Social Impact of Host Residents During Rugby World Cup 2019: A Panel Data Approach

“…As the total number of host cities is 12, we could not conclude that the results represent all the host cities. Moreover, understanding will be further enhanced by separating the sample into, for example, low and high involvement groups or different segmentation groups (e.g., Ma et al, 2013 ; Parra-Camacho et al, 2020c ). Finally, future research should develop a more comprehensive model describing consumers' full experience (pre–during–post) of the event by one model using panel data from the same sample pre- and post-event.…”

Service Satisfaction Based on Performance Index and Importance Performance Analysis (IPA)

“…Importance Performance Analysis (IPA) or analysis of the level of satisfaction and service performance. IPA or analysis of the level of satisfaction and service performance is a form of method and method of analysis that combines aspects of the level of expectation with aspects of service quality or the level of importance on perceptions of service performance, which is a comparison between the level of importance and service performance in the form of two dimensions (Esmailpour, Aghabayk, Abrari Vajari, & De Gruyter, 2020;Martilla & James, 1977;Parra-Camacho, Añó Sanz, Ayora Pérez, & González-García, 2019). In this analysis there are two parameters as parameters, namely those represented and symbolized by the letter X (Research service performance and Lecturer service) and symbolized by the letter Y (XyZ University lecturers' expectations), where the symbol X is the perception of research services and Lecturer service.…”

“…The following four suggestions are adapted to the use in this research, namely about research services and community service by lecturers at XyZ University: Figure 1. Cartesian Quadrant Importance Performance Analysis Sources: (Cladera, 2021;Esmailpour et al, 2020;Hariany & Matondang, 2014;Lettner et al, 2020;Lusianti, 2017;Martilla & James, 1977;Nazari-Shirkouhi et al, 2020;Ormanović et al, 2017;Parra-Camacho et al, 2019;Setiawati & Sugiharto, 2008;Sever, 2015;Wilkins, 2010;Wyród-Wróbel & Biesok, 2017) 1. Quadrant 1: is a performance achievement that must be maintained, which indicates that the elements of research services and lecturer service are important expectations for lecturers as the basis for making decisions about expectations with service performance whose service quality is already very good (Keep Up The Good Work) (Cladera, 2021).…”