Assessing total quality management and its impact on product quality: A cross-sectional study on textile industries in Bandung, Indonesia

Manik, Ester; Sidharta, Iwan; Coenraad, Dhea Perdana; Komara, Anton Tirta; Satria, Rd Okky; Riadi, Farid

doi:10.33094/ijaefa.v15i2.820

Cited by 4 publications

(3 citation statements)

References 23 publications

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“…According to Sarifuddin (2017), product quality enhances a company's reputation. Manik et al (2023) proposed that management's proactive engagement in quality improvement planning will increase product quality, which is advantageous for the firm. Based on these findings, the following theory is proposed:…”

Section: The Relationship Between Product Quality Customer Value and ...mentioning

confidence: 99%

Does e-banking moderate customer value relations with corporate reputation: The case of BNI bank in Kediri city, Indonesia

Lidiawan

Ujianto

Cempena

2023

IJAEFA

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Banking activities that utilize internet media to support banking services and at the same time carry out online transactions using communication media have proven to be profitable and make it easier for customers to make transactions. The purpose of this study is to analyze whether e-banking moderates the relationship between customer value and corporate reputation and examine the effect of service quality, product quality, and brand equity on customer value. The analysis uses a structural equation model of 280 respondents chosen using a targeted sampling method, based on a population of BNI (Bank Negara Indonesia) banking clients in the town of Kediri. The results show that e-banking is a moderating factor and makes a positive contribution to the relationship between client value and the company's reputation. Thus, the usage of the online banking network will increase the reputation of the company. The research also proves that service quality and brand equity make a positive contribution to customer value. When the customer's value acts as a power of attorney and makes a positive contribution to the company's reputation.

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Section: The Relationship Between Product Quality Customer Value and ...mentioning

confidence: 99%

Does e-banking moderate customer value relations with corporate reputation: The case of BNI bank in Kediri city, Indonesia

Lidiawan

Ujianto

Cempena

2023

IJAEFA

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“…Organizations also need to strengthen the culture of creativity and innovation within the organization by creating idea incubator programs and incentives for employees who contribute to improving services. (Manik et al, 2023) It can encourage employee flexibility in handling role changes by providing opportunities to develop new skills through regular job rotation. The organization's expectations for employees are to adapt quickly to changing times while continuing to prioritize the interests of society in every policy and service provided.…”

Section: Introductionmentioning

confidence: 99%

Employee Engagement on Behavioral Performance: Study on public organization in Bandung, Indonesia.

Sidharta

2024

jebe

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The demand for adapting new skills is an essential factor for employees to continue to be able to compete competitively. This research aims to determine employee commitment to Behavioral Performance. Researchers conducted a survey of government agency employees to test the influence of employee commitment on Behavioral Performance, conducting first-order and second-order tests. The research respondents were 87 employees at three government agencies in Bandung. The research results indicate that employees firmly commit to improving Behavioral Performance. The research implications suggest that government agencies should provide opportunities for employees to increase their commitment by adopting new skills, strengthening employee commitment through relevant direction strategies, providing constructive feedback, and emphasizing the consequences if duties and obligations are not fulfilled to provide optimal performance.

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“…However, the employees' lack of motivation to improve their performance contributes to the current state of affairs being less than ideal. (Manik et al, 2023) The suspected cause of suboptimal employee performance is attributed to employees exhibiting a lack of discipline in their tasks and relatively high absenteeism rates. (Asif et al, 2019) The observed decline in employee work discipline suggests that certain employees may need to achieve optimal levels of work motivation.…”

Section: Introductionmentioning

confidence: 99%

Influence of Achievement Motivation and Work Discipline on Employee Performance

Lestari

Sukmalana

Suherman

et al. 2023

bistek

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Kidney The objective of this study is to ascertain and scrutinize the impact of achievement motivation on the performance of employees, the impact of work discipline on employee performance, and the impact of motivation and work discipline on employee performance. The employed research methodology entails the utilization of both descriptive and verification techniques. The present investigation concerns the populace of laborers affiliated with a forthcoming enterprise situated in Bandung. The study's sample size encompasses 124 respondents, who select through the Slovin technique. The process of gathering information is executed via questionnaires, whereas data examination is conducted through path analysis. The statistical analysis results indicate that Achievement Motivation (X1) exerts a direct impact of 28.4%, an indirect impact through competence (X2) of 17.2%, and a cumulative impact of 45.6%. The variable denoted as work Discipline (X2) exerts a direct impact of 14.4% and an indirect impact through achievement Motivation (X1) of 17.2%, resulting in a cumulative impact of 31.5%. The present study reports that the percentage value of the coefficient of determination (R2) signifies the extent to which the performance variable is determined by the independent variables, namely Achievement Motivation (X1) and Work Discipline (X2). The obtained R2 value is 77.1%. The present study did not investigate certain performance-affecting factors; however, their influence was suggested by the observed value of ? = 0.229, equivalent to 22.9%. Thus, it infers that the presence of Achievement Motivation and Work Discipline results in a favorable and noteworthy impact on the overall performance of employees.

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Assessing total quality management and its impact on product quality: A cross-sectional study on textile industries in Bandung, Indonesia

Cited by 4 publications

References 23 publications

Does e-banking moderate customer value relations with corporate reputation: The case of BNI bank in Kediri city, Indonesia

Does e-banking moderate customer value relations with corporate reputation: The case of BNI bank in Kediri city, Indonesia

Employee Engagement on Behavioral Performance: Study on public organization in Bandung, Indonesia.

Influence of Achievement Motivation and Work Discipline on Employee Performance

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