Citizen Demand for Interactive E-Government

Streib, Gregory; Navarro, Ignacio

doi:10.1177/0275074005283371

Cited by 72 publications

(16 citation statements)

References 9 publications

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“…Two articles included in the previous factors are also in the composition of Factor BC2: Thomas and Streib (2003) from Factor CC1 and Ho and Ni (2004) from Factor CC2. The articles generally evaluate, test or question the potential benefits of e-government promises and the expected e-government revolution (Streib and Navarro, 2006).…”

Section: Resultsmentioning

confidence: 99%

Intellectual foundations and mainstream research of e-government in public administration

Arias

Serra

Guerrazzi

et al. 2019

Mgt Res: J of Iberoamer Ac Mgt

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Purpose This paper aims to conduct a bibliometric study on e-government research, with special concern over finding bases on which electronic government studies are constructed. Design/methodology/approach This paper is a bibliometric study using citation, co-citation and bibliometric coupling analysis, applied to 161 selected articles published in 37 top journals in public administration. Findings The paper presents existing knowledge on e-government research and provides a categorization in terms of research subfields. The 40 top-cited works were classified into three subfields of intellectual influence: models and evolution; implementation factors; and adoption constraints. In total, 63 works were classified into three subfields of mainstream research: adoption (contextual and technological factors); evolution status and implementation; and social capital. The paper presents gaps in research streams. Research limitations/implications Because of the chosen research approach, this study has limitations that are inherent to bibliometric studies, such as the selection of journals and keywords. This work helps e-government students and researchers to understand the mainstream research of the field, presents the references on each stream and, in addition, provides information to public policy makers. Findings from this study can contribute to theory building in e-government research. Practical implications This study may provide support to government institutions to assess the allocation of public resources for research. Originality/value The paper fulfils an identified need to examine the intellectual foundations and mainstream research in the field of e-government, unlike other reviews. The paper makes a methodological contribution by integrating co-citation and bibliographic coupling in mapping knowledge.

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Section: Resultsmentioning

confidence: 99%

Intellectual foundations and mainstream research of e-government in public administration

Arias

Serra

Guerrazzi

et al. 2019

Mgt Res: J of Iberoamer Ac Mgt

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“…The use of technology enables to engage and empower civil society. Streib & Navarro (2006) Demand for e-government services…”

Section: Previous Studiesmentioning

confidence: 99%

Challenges in the Implementation of Public Electronic Services: Lessons From a Regional-Based Study

Ferreira¹,

Ferreira

Marques

et al. 2015

Journal of Business Economics and Management

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Building the information and knowledge society has involved the development of numerous projects and initiatives all over the world. Portugal is no exception. This work is based on the analysis of the ALO Digital Project, which involves a series of strategies developed at the local e-government level in four Portuguese counties near Lisbon (i.e. Amadora, Loures, Odivelas and Vila Franca de Xira). Having the residents of the four counties involved as the target, this paper aims to identify the level of electronic service use resulting from the implementation of the ALO Digital Project. A questionnaire was administered and the results of a regression analysis demonstrate that the project is still at low level of online service sophistication. Additionally, despite users’ overall satisfaction, implementation difficulties were noticed. In practical terms, this reveals a type of service more related to information consultation, downloading and printing documentation, and supports the premise that a change of focus and direction of local e-government is needed to substantially improve the life of the individual citizen.

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“…From the perspective of the citizen, however, ROS has not improved the transparency or usability of the taxation system by providing appropriately targeted online support suitable for the inexperienced user. Existing research in the area of citizen demand for e-government points to a preference for face-to-face service delivery, especially when user knowledge regarding the service, or the entitlement of the citizen, is low [Muhlberger, 2005;Streib et al, 2006]. Indeed, in the case of ROS, management have actively sought to reduce the level of direct contact with Revenue staff.…”

Section: Achieving Successful E-governmentmentioning

confidence: 99%

“…We have used national statistics as a surrogate for levels of Internet access and computer usage; however, the precise usage intentions and perceptions of the citizen is an important element in progressing this debate. User perceptions and antecedents to usage of e-government services have been the subject of numerous studies [Gilbert et al, 2004;Kolsaker et al, 2008;Muhlberger, 2005;Streib et al, 2006] and particularly in the context of studying the influence of NPM policies, are an important area for further study.…”

Section: Limitations and Further Researchmentioning

confidence: 99%

Understanding E-Government Implementation from an NPM Strategic Reform Perspective

Scott¹,

Robbins²

2010

CAIS

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New Public Management (NPM) is a set of private sector management principles which have had a significant impact in the shaping of policy reform agendas in many governments. This article seeks to understand the influence of NPM in a public management reform context and explore the resulting practical and theoretical implications of NPM for e-government. In doing so, this article develops a benefits framework in order to analyse the extent to which NPM has contributed to the attainment of e-government goals. Two case studies are presented detailing the implementation of e-government initiatives in Ireland. Each case provides a differing perspective on the influence of the modernisation agenda in Ireland and the attainment of e-government benefits. Finally, the study provides insightful discussion on the impact of NPM reform initiatives on the success of e-government and the inherent organisational and social challenges.

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Citizen Demand for Interactive E-Government

Cited by 72 publications

References 9 publications

Intellectual foundations and mainstream research of e-government in public administration

Intellectual foundations and mainstream research of e-government in public administration

Challenges in the Implementation of Public Electronic Services: Lessons From a Regional-Based Study

Understanding E-Government Implementation from an NPM Strategic Reform Perspective

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