In the emergency situation of the Covid 19 pandemic, it is not only be the government responsibility, collaboration is needed with collaboration between each stakeholder can sit together in one forum, build understanding and commitment, and sense of responsibility of the forum referred to in collaboration governance in line with the formation of acceleration of the handling of Covid-19 at the central and regional levels. Citizen engagement refers to the involvement of citizens in public affairs, with the aim of building trusted relationships beyond simple information exchange. Governments that take a holistic approach to citizen engagement, embedding public participation into political activities such as public policy discussions, enhance understanding and promote transparent decision-making (Agostino & Arnaboldi, 2016; Taylor & Kent, 2014). Social media, due to its openness, dialogism, and participatory nature, offers significant benefits in delivering [1]. The Surabaya City Government formed a task force for the acceleration of handling of the Covid-19 pandemic stakeholders, namely the government, society and the private sector. Paper analysis method through review literature. The Collaboration Process is dynamic and cyclic, producing temporary actions and impacts, before leading to the main impacts, and adaptation to temporary impacts. The collaboration process requires components and stages in the form of: (1) The dynamics of collaboration, it still needs to be optimized in a positive direction to reduce damaging dynamics (2). Collaborative actions work well, supported by strong leaders who maintain and implement the vision and (3). Temporary impacts and temporary adaptations of the collaborative process, while the impacts cannot yet be measured, still require a longer process, but the temporary achievement of Covid-19 patient recovery rates increases. A comprehensive collaborative effort from the actors involved is needed so that the covid-19 virus chain is broken and the situation improves as before.