Communication Management in Global Software Development Projects

Jusoh, Yusmadi Yah; Nor, Rozi Nor Haizan; Mahmood, Bashar Amir; Wafeeq, Mustafa Thamir; Ali, Mohamed Abdullahi; Jusoh, Muhammad Nur Baihaqi

doi:10.1109/infrkm.2018.8464824

Cited by 10 publications

(16 citation statements)

References 5 publications

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“…This variable is very important throughout the entire development work cycle but especially during the initial and final stages of a project. All personnel from both the client and outsourcing companies should keep in constant communication during all development phases [16,20]. It is possible that communication deficiencies may cause a negative impact on other important variables, e.g., the negative values obtained for 'lack of internal development skills'(Y 1 ) and 'development time planning'(Y 2 ).…”

Section: Analysis Of Resultsmentioning

confidence: 99%

“…Clearly, the previous work phases need to be properly managed and planned out in order to minimize any potential risks [21], i.e., it should also include accurate estimates regarding timeframe durations for each phase based on other key factors such as personnel size, their technical skills, available resources, among others. Of course, customers and developers should communicate effectively at all times to ensure deadlines are satisfied as well as all customers demands [16,20]. Otherwise, communication deficiencies may cause deliverables to slip.…”

Section: Background and Motivationmentioning

confidence: 99%

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Exploratory Factor Analysis for Software Development Projects in Mexico

Alcaraz-Corona

Cantú-Mata

Torres-Castillo

2019

Stat., optim. inf. comput.

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Time and risk management have always been major concerns in a continously growing number of processes and methodologies used to develop all kinds of useful products and services. Software like any other industry not only needs the most appropriate development methodology but also an efficient project management strategy that is capable of estimating and managing development times and any potential risks as best as possible in order to deliver high quality software products and services on time. Hence, the success or failure of software development projects depends on the efficiency by which several key factors such as cost, time, and risks are managed and how other software development factors influenced them. This paper presents an exploratory factor analysis to study the effects produced primarily on time planning caused by common factors observed in outsourced software development projects such as communication, teamwork, personnel training, among others. In our work, we also build a structural model in which we analyze the relationships between sets of dependent and independent variables derived from the responses of a survey applied to 32 Mexican organizations that subcontracted their software development projects to outsourcing providers. The results are presented and the reliability of our model was validated using the SmartPLS software.

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Section: Analysis Of Resultsmentioning

confidence: 99%

Section: Background and Motivationmentioning

confidence: 99%

Exploratory Factor Analysis for Software Development Projects in Mexico

Alcaraz-Corona

Cantú-Mata

Torres-Castillo

2019

Stat., optim. inf. comput.

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“…As previously discussed, communication, coordination, and control are essential components in RCM and implementation process, especially when outsourcing a software product [32]- [34]. Thus, it is of vital importance to select the most viable methods, tools, and technology to effectively implement the RCM process in GSD [26]- [28], [35], [36].…”

Section: Research Motivationmentioning

confidence: 99%

A Study on Mitigating the Communication and Coordination Challenges During Requirements Change Management in Global Software Development

et al. 2021

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Global Software Development (GSD) is widely used by software development organizations to ensure the development of a cost-effective software product. GSD has now become a common engineering practice adopted by a significant number of multinational software development organizations, and even individuals (freelancers) are seeking numerous benefits including low development cost, highly skilled workers, and access to better development ideas. However, communication and coordination challenges remain a prominent research issue in the GSD context, while performing different project-related activities especially for Requirements Change Management (RCM). As a result, improper communication and coordination during RCM require additional time, cost, and development resources. Thus, it is of vital importance to ensure proper communication and coordination before initiating a software project. Inspired by this, current work aims at exploring and mitigating the communication and coordination challenges during RCM in the GSD context. To accomplish the targeted research objective, we performed a tertiary study to provide a landscape of the challenges that occurred during RCM in the context of GSD. Based on the performed study, we found 62 communication and 14 coordination challenges. In total, 107 mitigation strategies are explored and reported that effectively address the categorized sub-challenges of communication and coordination. Moreover, we proposed a conceptual model useful to address the communication and coordination challenges for the RCM process in GSD. Furthermore, we consulted the domain experts for the validation of the proposed conceptual model. Based on the promising results, we believe that this work supports the project managers in managing the cost and time-related issues in the GSD context. Consequently, the proposed conceptual model would help in optimally utilizing the scared software development resources. INDEX TERMSGlobal software development; Requirements change management; Communication and coordination challenges; Mitigation strategy; Tertiary study. I.

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“…Whenever the technical issue occurs in their communication, it may cause hindrance and misunderstanding. It is considered as a dynamic risk for project success [90]. In this regard, the following hypothesis has been developed.…”

Section: ) Technical Issuesmentioning

confidence: 99%

“…Whenever the technical issue arises while communicating with the team members at remote sites, it may cause hindrance and misunderstanding. It is considered as a dynamic issue for communication in GSD [90]. The factors related to technical issues are discussed below.…”

Section: ) Technical Issuesmentioning

confidence: 99%

An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry

et al. 2019

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Global software development (GSD) practice has been increasingly emerging in the recent few decades in the field of business and software industry. On the one hand, many software development organizations get the benefits of GSD, including but not limited to reduced cost, cheap labor, round the clock working and skilled professionals. On the other hand, these organizations have to face several challenges because of GSD. These challenges pose serious threats to the stability of the GSD projects. Communication between distributed team members is one of the most crucial challenges in GSD. Therefore, the current study aims to identify the communication risk in GSD and also evaluate the impact of these communication risks in GSD environment. A Systematic Literature Review (SLR) has been performed to identify all the communication-related issues in GSD. After that, a conceptual framework has been proposed for evaluating the impact of those issues on communication risk in GSD. An empirical evaluation has been performed on data collected from the software organizations of Pakistan working in GSD based environment. The finding of our study demonstrates that geographical distance, socio-temporal distance, socio-culture distance, team member's attitude, team issues, organizational & architectural issue and customer issue have a significant direct impact on communication risk in GSD. The study also shows that there is a significant correlation between findings of SLR and empirical investigation (r = 0.460, P = 0.005). Further, we believe that the results of our research can help to tackle the issues related to communication in GSD. Therefore, it will help to improve the performance of the development activities of GSD organizations.

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Communication Management in Global Software Development Projects

Cited by 10 publications

References 5 publications

Exploratory Factor Analysis for Software Development Projects in Mexico

Exploratory Factor Analysis for Software Development Projects in Mexico

A Study on Mitigating the Communication and Coordination Challenges During Requirements Change Management in Global Software Development

An Empirical Study to Investigate the Impact of Communication Issues in GSD in Pakistan’s IT Industry

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