Conceptualization of a meaning-based research approach for tourism service experiences

Obenour, William; Patterson, Michael E.; Pedersen, Paul M.; Pearson, Lynn

doi:10.1016/j.tourman.2004.07.008

Cited by 50 publications

(23 citation statements)

References 31 publications

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“…(4) trust loyalty. (2007) Restaurants Su (2013) Retailing Ayeh and Chen (2013) Ski-resorts Zemia (2008) Tour guides Zhang and Chow (2004) Tour operators Hudson et al (2004) Tourism services Obenour et al (2006) Travel agencies Ayeh and Chen ( 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47…”

Section: -2014mentioning

confidence: 99%

Literature review on service quality in hospitality and tourism (1984-2014)

Lai

Hitchcock

Yang

et al. 2018

IJCHM

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Purpose -The purpose of this study is to examine the development of service quality research in hospitality and tourism from 1984 to 2014, to identify research gaps, and to suggest directions for future research.Design/methodology/approach -This review comprised three steps with the first being the generation of a structural map by using the online pathfinder network (PFNET) to identify potential research themes. The second research step involved an online literature search covering 2,211 academic journal articles to obtain basic information for planning an additional content investigation concerning the research themes. The final step was to investigate the content of the articles published in top-tier journals or frequently cited ones in three different stages (in order to explore potential research topics.Finding -The study identifies 17 research themes that comprise two main research themes, seven sub-stems, six outer-leaves, and two little-leaves. The developments of service quality research in each theme are explored. The role of each theme in service quality study is revealed. Finally, this study identifies research opportunities for service quality research within each theme.Practical implications -This study demonstrates how to use PFNET to effectively perform a systematic literature review. By referring to previous publications reviewed in this study, researchers can contribute by extending existing theories in their further research on the seventeen themes.Originality/value -This study contributes a systematic literature review method by applying an online PFNET approach, provides a well-researched list of references for

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Section: -2014mentioning

confidence: 99%

Literature review on service quality in hospitality and tourism (1984-2014)

Lai

Hitchcock

Yang

et al. 2018

IJCHM

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“…The experience concept is examined under various names with different conceptualization and operationalization procedures, and a lack of standardization is evident. 'Service experience,' 'emotional experience,' 'experience quality,' 'consumption experience,' 'quality of a tourist experience,' 'tourists' emotional experience,' 'tourists' emotions,' and 'tourist experience' are examples of phrases used in various study titles (Grappi & Montanari, 2011;Kang & Gretzel, 2012;Komppula, 2006;Obenour et al, 2006;Otto & Ritchie, 1996;Yuksel & Yuksel, 2007;Zins, 2002).…”

Section: Limitations and Suggestionsmentioning

confidence: 99%

Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention

Altunel

Erkurt

2015

Journal of Destination Marketing & Management

180

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“…Al principio, el interés se centró en la identificación y análisis de las tipologías de experiencias turísticas (Boorstin, 1964;Cohen, 1979) o en su autenticidad (MacCannell, 1973) y más tarde el interés se orientó a la concepción de la o las formas en las que se produce la experiencia turística individualmente (Obenour, Patterson, Pedersen, & Pearson, 2006;Tung & Ritchie, 2011;Tussyadiah, 2013;Uriely, Yonay, & Simchai, 2002;Wickens, 2002). Ryan (2010) plantea que el estudio de la experiencia turística se ha conducido por distintas líneas, en función de la forma en la que se le concibe y con ello a partir del aspecto central de interés, la teoría de la confirmación-disconfirmación (Parasuraman, Zeithaml & Berry, 1994), del comportamiento razonado (Oh, 2001), la teoría del involucramiento (Havitz & Dimanche, 1990), la imagen del destino (Ryan & Gu, 2008), teorías de la liminalidad (Cohen, 1979), perspectiva de juego de roles (Urry, 2002;Gibson & Yiannakis, 2002), la teoría de la mirada de turista (Urry, 2002;Wang, 1999), la búsqueda de lo auténtico (MacCannell, 1999), las teorías del consumismo (Baudrillard, 1975;Diener & Diener, 1995;Tzanelli, 2004), las teorías de la recordación (Pearce, 1988;Bitner, Booms & Tetreault, 1990), las teorías de la proximidad (Trauer & Ryan, 2005), el flujo de la experiencia y su relación con la excitación (Priest & Bunting, 1993;Ryan, 1997b), y la sensación de riesgo asociado al viaje (Ewart, 1989;Ryan, 2003).…”

Section: Marco Teóricounclassified

Conceptual Model of Primary Frames on Tourist Experience Mediated by Technology. Illustration from Subaquatic Tours in Cozumel, Mexico

Damián¹,

Ramírez²

2017

RRV

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RESUMENSe propone un modelo conceptual para la comprensión de la forma en la que se construye socialmente la experiencia de viaje turístico en presencia de tecnologías de información y comunicación. La finalidad es que este modelo aporte un marco para la comprensión respecto a la forma en la que se consideraría la experiencia turística colectivamente enriquecida. Como fundamento del modelo se aplica el concepto de marco de experiencia primario propuesto por Erving Goffman, adaptado a la interacción entre turistas y anfitriones, mediada por la presencia de la tecnología. Se realizó observación participativa y entrevistas de tipo abierto a turistas en Cozumel, México, específicamente centrados en los recorridos turísticos subacuáticos en el parque marino. La información obtenida fue sistematizada y objeto de análisis de contenido cualitativo, 1 Alfonso González-Damián -Doutor. Profesor investigador, Universidad de Quintana Roo, Cozumel, México. Orcid iD: http://orcid.org/0000-0003-4396-0100. E-mail gonzalezd@uqroo.edu.mx 2 Alma Rosa Macías Ramírez -Maestra. Profesora investigadora, Universidad de Quintana Roo, Cozumel, México. Currículo: https://www.researchgate.net/profile/Alma_Ramirez5 E-mail: maciasalma@uqroo.edu.mx 3 Agradecimientos -Los autores deseamos agradecer en su justa medida la participación de los estudiantes del programa Delfín de los Veranos Científicos 2015 y 2016 que colaboraron realizando observación participante de las prácticas turísticas en la isla de Cozumel:

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Conceptualization of a meaning-based research approach for tourism service experiences

Cited by 50 publications

References 31 publications

Literature review on service quality in hospitality and tourism (1984-2014)

Literature review on service quality in hospitality and tourism (1984-2014)

Cultural tourism in Istanbul: The mediation effect of tourist experience and satisfaction on the relationship between involvement and recommendation intention

Conceptual Model of Primary Frames on Tourist Experience Mediated by Technology. Illustration from Subaquatic Tours in Cozumel, Mexico

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