Dimension of Organizational Citizenship Behavior and Its Effect Toward Employees’ Performance at Capital Investment and Licensing Service Office South Buru District

Abstract

Purpose of the study: Analyze the dimensions of OCB (job satisfaction, organizational commitment, and transformational leadership) on employee performance at the Department of Investment and Licensing Services of South Buru District.Methodology: Explanatory research conducted for four months from June to September 2017, the population in this research is all Government employees of the Investment and Licensing Service of South Buru District as many as 303 people. This stratified sampling technique proportionately based on the percentage in the population with the number of samples based on the sample tables developed by Issac and Michael for 189 people.Results: 1) Job satisfaction variable, organizational commitment, and transformational leadership through OCB variable simultaneously have a positive and significant effect on employee performance variables. 2) The transformational leadership variable's considerable contribution to OCB is 52 percent. 3) The direct and indirect influence of job satisfaction variable, organizational commitment, and transformational leadership on performance through OCB variable of 93 percent.Applications of this study: Variable of transformational leadership shows that the power of transformational leadership is a booster for work satisfaction and organizational commitment in increasing employees’ OCB, direct effect and indirect work satisfaction Variable show that the employees’ performance increased through OCB strengthening in the form of work satisfaction, organization commitment, and transformational leadership.Novelty/Originality of this study: The organization will function more effectively if employees contribute beyond their formal tasks. Therefore, it takes a transformer-minded leader, thereby increasing the satisfaction and commitment of the organization.

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