Does Student Satisfaction Mediate the Correlation between E-learning Service Quality, Academic Engagement and Academic Achievement?

Abstract

This research aimed at analyzing the influence of e-learning service quality and academic engagement on academic achievement through student satisfaction as an intervening variable. Only students who had ever used e-learning service could be the research sample and 222 students were sampled using purposive sampling. The data were collected by distributing questionnaire to the research samples. The data were analyzed using path analysis technique. The result indicated that e-learning service quality, academic engagement, and student satisfaction had an influence on accounting students’ academic achievement. From this research finding, it was suggested that university lecturers keep on developing teaching and learning strategies which can improve students’ academic engagement since it has been proven that academic engagement has a dominant influence on students’ academic achievement.

Influence of E-Learning Service Quality on E-Learning Student Loyalty Through E-Learning Student Satisfaction at University in East Java

“…Research conducted by Pham et al (2019) shows that the overall quality of elearning services is positively related to student e-learning satisfaction, which positively affects e-learning student loyalty. The research of Sasuti et al (2020) also said that student satisfaction positively impacts student loyalty. On the other hand, research from states that user loyalty is not optimal because users have not felt satisfaction from the service.…”

“…In improving the quality of educational institutions, efforts need to be made. Providing a learning information system is an effort to improve quality and service quality to consumers (Sasuti et al, 2020). The quality of service at an institution can include several things such as e-learning systems, instructor and course materials, administrative support.…”

Analisis Layanan Sistem Informasi Akademik Unisbank Berdasarkan Kepuasan Mahasiswa dengan Pendekatan ServQual

“…Dimensi kualitas dari informasi juga tidak memiliki pengaruh yang signifikan terhadap kepuasan mahasiswa. Penelitian [11] mencoba melihat apakah kepuasan mahasiswa, kualitas layanan e-learning, dan keterlibatan mahasiswa dalam kegiatan akademik memiliki korelasi dengan prestasi akademik mahasiswa. Penelitian dilakukan dengan memanfaatkan kuesioner dan diperoleh data dari 222 responden, dimana data yang diperoleh dianalisis menggunakan teknik analisis jalur.…”

E-Öğrenme Hi̇zmet Kali̇tesi̇ Ölçeği̇ni̇n Türkçeye Uyarlanmasi: Geçerli̇k Ve Güveni̇rli̇k Çalişmasi

“…An e-learning service is an innovative type of learning offered to contribute to students' knowledge with some electronic information and help them develop their various abilities (Fazlollahtabar & Muhammadzadeh, 2012). The quality of the e-learning service is evaluating the power and effectiveness of the e-learning system (Satuti et al, 2020).…”