Evaluation of Potential Communication Breakdowns in the Interaction of the Deaf in Corporate Information Systems on the Web

Alves, Aline da Silva; Ferreira, Simone Bacellar Leal; Oliveira, Viviane Santos de; Silva, Denis S. da

doi:10.1016/j.procs.2012.10.027

Cited by 6 publications

(1 citation statement)

References 5 publications

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“…For instance, researchers studying technologies related to sign language animation or recognition often conduct evaluation studies with participants who are DHH [20,32]. In addition, technology researchers studying the current barriers faced by people who are DHH also tend to include DHH participants in studies: For instance, researchers have examined the communication challenges of DHH users in business or educational contexts [17,33,76].…”

Section: Technology Research With Dhh Usersmentioning

confidence: 99%

Design and Psychometric Evaluation of American Sign Language Translations of Usability Questionnaires

Berke

Huenerfauth

Patel

2019

ACM Trans. Access. Comput.

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To promote greater inclusion of people who are Deaf and Hard of Hearing (DHH) in studies conducted by Human-Computer Interaction (HCI) researchers or professionals, we have undertaken a project to formally translate several standardized usability questionnaires from English to ASL. Many deaf adults in the U.S. have lower levels of English reading literacy, but there are currently no standardized usability questionnaires available in American Sign Language (ASL) for these users. A critical concern in conducting such a translation is to ensure that the meaning of the original question items has been preserved during translation, as well as other key psychometric properties of the instrument, including internal reliability, criterion validity, and construct validity. After identifying best-practices for such a translation and evaluation project, a bilingual team of domain experts (including native ASL signers who are members of the Deaf community) translated the System Usability Scale (SUS) and Net Promoter Score (NPS) instruments into ASL and then conducted back-translation evaluations to assess the faithfulness of the translation. The new ASL instruments were employed in usability tests with DHH participants, to assemble a dataset of response scores, in support of the psychometric validation. We are disseminating these translated instruments, as well as collected response values from DHH participants, to encourage greater participation in HCI studies among DHH users. CCS Concepts: • Human-centered computing → Empirical studies in HCI; Accessibility design and evaluation methods;

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Section: Technology Research With Dhh Usersmentioning

confidence: 99%

Design and Psychometric Evaluation of American Sign Language Translations of Usability Questionnaires

Berke

Huenerfauth

Patel

2019

ACM Trans. Access. Comput.

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Application of the Communicability Evaluation Method to Evaluate the User Interface Design: A Case Study in Web Domain

Paz

Pow-Sang

2016

Design, User Experience, and Usability: Design Thinking and Methods

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Prescriptive and Semantic Analysis of an Automatic Sign Language Translation: Cases on VLibras Avatar Translation Using Video Interviews and Textual Interactions With a Chatbot

Silva

Sá

Diniz

et al. 2022

Interacting With Computers

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Algorithms designed to translate textual content into sign language (SL) expressed through avatars have been used to reduce accessibility barriers. Our research aimed to identify whether the VLibras tool, widely adopted on Brazilian government websites, is an effective accessibility solution for automatic translation into SL. It is an exploratory and applied qualitative research project involving a bibliographic review and support from expert interpreters. We conducted two experimental studies using sequential chronological cuts and applying prescriptive and semantic analyses. We present evidence that there is no actual translation into SL in the automatic translation process performed by the VLibras translation algorithm (TA) but only a transposition of part of the SL lexicon to the Portuguese morphosyntactic structure. The automatic translation of long texts and texts with complex syntactic structures results in excessive pauses and dactylology for words that have a sign registered in the basic SL dictionary. Using human–computer interaction concepts to evaluate automatic translation into sign language by the VLibras TA expands the existing theoretical discussion. It also contributes to minimizing communication problems caused by the discrepancy between the original message and the machine translation, a practical applicability of this study.

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Evaluation of Potential Communication Breakdowns in the Interaction of the Deaf in Corporate Information Systems on the Web

Cited by 6 publications

References 5 publications

Design and Psychometric Evaluation of American Sign Language Translations of Usability Questionnaires

Design and Psychometric Evaluation of American Sign Language Translations of Usability Questionnaires

Application of the Communicability Evaluation Method to Evaluate the User Interface Design: A Case Study in Web Domain

Prescriptive and Semantic Analysis of an Automatic Sign Language Translation: Cases on VLibras Avatar Translation Using Video Interviews and Textual Interactions With a Chatbot

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