Exploring autonomy in the design of an intelligent health assistant for older adults

Sanders, Jamie; Martin-Hammond, Aqueasha

doi:10.1145/3308557.3308713

Cited by 22 publications

(14 citation statements)

References 4 publications

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“…While the usefulness of voice for supporting older adults' interactions with technology is not always apparent (Luria et al, 2017;Portet et al, 2013;Vacher et al, n.d.), older adults often appreciate the simplified interactions of voice-controlled devices, especially among those with limited technical experience (Wulf et al, 2014). Researchers are increasingly exploring IVAs as tools to support aging (Pradhan et al, 2018(Pradhan et al, , 2019Reis et al, 2018;Trajkova & Martin-Hammond, 2020), including supporting older adults' healthcare needs (Buinhas et al, 2019;O'Brien et al, 2020;Sanders & Martin-Hammond, 2019). There are genuine concerns that commercial IVAs may not yet be ready to support consumers' health information needs (Bickmore et al, 2018) or the complexities of the healthcare system (Sezgin et al, 2020).…”

Section: Background and Related Workmentioning

confidence: 99%

“…There has been growing interest in using intelligent voice assistants (IVAs), such as Amazon Echo and Google Home, to support older adults (Buinhas et al, 2019;Pradhan et al, 2019;Reis et al, 2018;Sanders & Martin-Hammond, 2019;Sayago et al, 2019;Trajkova & Martin-Hammond, 2020) at home for health-related and non-health-related tasks. IVAs (e.g., smart speakers) use "conversational-like" interactions to allow users to perform tasks using their voice or text and can be less expensive than other computing devices.…”

Section: Introductionmentioning

confidence: 99%

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A Question of Access: Exploring the Perceived Benefits and Barriers of Intelligent Voice Assistants for Improving Access to Consumer Health Resources Among Low-Income Older Adults

Nallam

Bhandari

Sanders

et al. 2020

Gerontology and Geriatric Medicine

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Intelligent voice assistants (IVAs) such as Amazon Echo and Google Home present a promising opportunity to improve access to consumer health information and resources for older adults. However, researchers know little about older adults’ opinions of using IVAs for these potentially critical tasks, particularly those with already limited access. In this paper, we explore older adults’ views about IVAs for consumer health and wellness information with the goal of better understanding what they envision as benefits and barriers of using such technology in the future. We shared an IVA prototype with ten older adults (60 years of age or older). We interviewed them about how a similar system might impact their access to consumer health information. Participants saw the potential for IVAs to improve their search experiences and support them with other health tasks. However, participants were also concerned about adopting an IVA for health due to access barriers, confidentiality risks, and concerns about receiving trusted information. Based on our findings, we discuss considerations for designing IVAs for underserved, older adult populations.

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Section: Background and Related Workmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A Question of Access: Exploring the Perceived Benefits and Barriers of Intelligent Voice Assistants for Improving Access to Consumer Health Resources Among Low-Income Older Adults

Nallam

Bhandari

Sanders

et al. 2020

Gerontology and Geriatric Medicine

Self Cite

View full text Add to dashboard Cite

show abstract

“…Lastly, research has explored the utility and usability of voice assistants as an assistive technology [ 21 , 22 ]. In particular, researchers are increasingly recognizing the potential that voice assistants can offer in the aging society [ 5 , 23 ], exploring application areas to facilitate voice assistants to support older adults [ 24 , 25 ]. This paper contributes to this emerging body of literature by specifically investigating the first reactions that older adults have to voice assistants.…”

Section: Introductionmentioning

confidence: 99%

Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study

Kim¹

2021

JMIR Mhealth Uhealth

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Background Smart speaker–based voice assistants promise support for the aging population, with the advantages of hands-free and eyes-free interaction modalities to handle requests. However, little is known about how older adults perceive the benefits of this type of device. Objective This study investigates how older adults experience and respond to a voice assistant when they first interact with it. Because first impressions act as strong predictors of the overall attitude and acceptability of new technologies, it is important to understand the user experiences of first exposure. Methods We conducted semistructured interviews with 18 people 74 years and older who had never used a smart speaker before, investigating the patterns of use, usability issues, and perspectives that older adults have when using a voice assistant for the first time. Results The overall first response to a voice assistant was positive, thanks to the simplicity of a speech-based interaction. In particular, a positive and polite response to complete the interaction with a voice assistant was prevalent, such as expressing gratitude or giving feedback about the quality of answers. Two predominant topics of commands made in the first interaction include asking health care–related questions and streaming music. However, most of the follow-up reactions were unfavorable because of the difficulty in constructing a structured sentence for a command; misperceptions about how a voice assistant operates; and concerns about privacy, security, and financial burdens. Overall, a speech-based interaction was perceived to be beneficial owing to its efficiency and convenience, but no other benefits were perceived. Conclusions On the basis of the findings, we discuss design implications that can positively influence older adults' first experiences with a voice assistant, including helping better understand how a voice assistant works, incorporating mistakes and common interaction patterns into its design, and providing features tailored to the needs of older adults.

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“…A literatura também apresenta estudos de chatbots para idosos com diferentes tipos de personalização. Em agentes onde o conteúdo personalizado são informações naárea da saúde [Sanders and Martin-Hammond 2019, Constantin et al 2019, Miura et al 2019, Balsa et al 2019.…”

Section: Trabalhos Relacionadosunclassified

“…Essas informações são adaptadas de acordo com vários dados do usuário, como histórico de uso [Sanders and Martin-Hammond 2019], emoções [Lee et al 2017], dificuldade [Mostajeran et al 2020] ou preferências [Lewis et al 2016].…”

Section: Trabalhos Relacionadosunclassified

Uso de Chatbots Personalizados para Monitoração do Desaprendizado e Esquecimento de Idosos

Pinto

García

2021

Anais Estendidos Do XVI Simpósio Brasileiro De Sistemas Colaborativos (SBSC Estendido 2021)

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Com o envelhecimento da população mundial, problemas na área da saúde como o comprometimento cognitivo, precisam de atenção. Trabalhos relacionados ao tema mostram que os avanços na área de inteligência artiﬁcial, permite o uso de tecnologias, como os chatbots, para automatizar o diálogo e estimular as habilidades cognitivas dos usuários. Sendo assim, este artigo descreve um desenho de pesquisa para o uso de chatbots personalizados aplicados na monitoração do esquecimento e desaprendizado de idosos. Através da abordagem Design Science Research, foram apresentados os principais elementos e etapas para garantir a contribuição cientíﬁca e tecnológica do presente estudo.

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Exploring autonomy in the design of an intelligent health assistant for older adults

Cited by 22 publications

References 4 publications

A Question of Access: Exploring the Perceived Benefits and Barriers of Intelligent Voice Assistants for Improving Access to Consumer Health Resources Among Low-Income Older Adults

A Question of Access: Exploring the Perceived Benefits and Barriers of Intelligent Voice Assistants for Improving Access to Consumer Health Resources Among Low-Income Older Adults

Exploring How Older Adults Use a Smart Speaker–Based Voice Assistant in Their First Interactions: Qualitative Study

Uso de Chatbots Personalizados para Monitoração do Desaprendizado e Esquecimento de Idosos

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