Exploring Experiential Quality in Sport Tourism Events: The Case of Macau Grand Prix

Wang, Shan; Li, Yang; Wong, Jose Weng Chou

doi:10.30519/ahtr.821699

Cited by 9 publications

(11 citation statements)

References 96 publications

(100 reference statements)

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“…The positive experiential perceptions of fitness club members are likely to impact customer satisfaction in this instance. The results of studies investigating the relationship between experiential quality and satisfaction are consistent with our findings (Fernandes and Cruz, 2016; Wang et al. , 2021; Wu and Ai, 2016).…”

Section: Discussionmentioning

confidence: 99%

“…, 2016; Wu and Li, 2017; Wu et al. , 2018a, b) and research investigating experiential quality in the context of sport (Çevik and Şimşek, 2020; Eskiler and Safak, 2022; Wang et al. , 2021) focused on these five dimensions for measurement of experiential quality.…”

Section: Introductionmentioning

confidence: 99%

“…In the context of sport, Çevik and Şimşek (2020) identified the effect of experiential quality perceptions of World Motocross Championship viewers on satisfaction and behavioral intentions. Wang et al. (2021) identified the effect of experiential quality on satisfaction and trust among sports tourists.…”

Section: Introductionmentioning

confidence: 99%

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Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Sevilmiş,

Doğan,

Gálvez-Ruiz

et al. 2024

IJSMS

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PurposeThe user experience during the use of activities and services is a fundamental aspect for sports managers and can provide a competitive advantage. The purpose of this study was to identify the dimensions of experiential quality and the relationship of this construct with customer trust and customer satisfaction in achieving behavioral intention.Design/methodology/approachUsing a convenience sampling technique, a total of 322 gym users in Turkey participated. A two-step approach was used to test both the model and the research hypotheses [confirmatory factor analysis (CFA) and structural equation modeling (SEM)].FindingsThe interaction quality, physical environmental quality, outcome quality and enjoyment quality were positively related to experiential quality. Similarly, the experimental quality was positively related to customer satisfaction and customer trust. Finally, customer satisfaction was related to behavioral intentions.Originality/valueThis study provides empirical evidence about the importance of experiential quality to gain a competitive advantage in the context of fitness centers.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Sevilmiş,

Doğan,

Gálvez-Ruiz

et al. 2024

IJSMS

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“…CT is inextricably linked to the concept of experiencing excellence. Wang et al (2021) discovered the critical impact of experiential quality in developing CT. According to this study, customers who have a positive transaction experience will have a higher level of trust in the firm.…”

Section: Introductionmentioning

confidence: 99%

“…CT is inextricably linked to the concept of experiencing excellence. Wang et al. (2021) discovered the critical impact of experiential quality in developing CT.…”

Section: Introductionmentioning

confidence: 99%

Bank 4.0 experiential quality and customer loyalty: a serial mediating role of customer trust and engagement

Hussein

Sumiati²,

Hapsari³

et al. 2022

TQM

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PurposeThis study aims to explore the structure and dimensions of experiential quality in the context of Indonesian Bank 4.0. Moreover, this study also explains the process of how experiential quality generates customer loyalty (CL) by testing the mediation role of both customer trust (CT) and customer engagement (CE).Design/methodology/approachTwo sequential smaller studies were conducted to answer the proposed research objectives. The first study was an exploratory study involving two series of focus group discussions and a survey with a self-administered questionnaire. The second study was an explanatory study. Similar to the first study, a self-administered questionnaire was employed to collect the data. A total of 410 participants participated in this study for both the first and second study. Exploratory factor analysis was used to analyse the data in the first study, while Partial Least Squares was employed to test the relationship amongst variables in the second study.FindingsThis study found that Bank 4.0 experiential quality is a multidimensional construct with access reliability (AR), digital interaction (DI) and security (SC) as the primary dimensions. In addition, this study suggested that Bank 4.0 experiential quality is proven to indirectly affect CL through a serial mediation process. In the serial mediation process, this study found that CT and CE are robust mediator variables.Originality/valueThis study revealed that Bank 4.0 experiential quality is a multidimensional construct with three primary dimensions: AR, DI and SC. This finding proves that the bank 4.0 experiential quality dimension is different from the conventional banking experiential quality. In addition, this study showed the process of how Bank 4.0 experiential quality is transformed into CL. In addition, this current research discovered that CE and CT serially mediated the impact of bank 4.0 experiential quality on CL that has not been explored by the previous research in the banking industry.

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The importance of support for sport tourism development among local residents: the mediating role of the perceived impacts of sport tourism

Chang

Choong

et al. 2021

Leisure Studies

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Exploring Experiential Quality in Sport Tourism Events: The Case of Macau Grand Prix

Cited by 9 publications

References 96 publications

Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Dimensions and outcomes of experiential quality in the fitness industry: the case of Turkey

Bank 4.0 experiential quality and customer loyalty: a serial mediating role of customer trust and engagement

The importance of support for sport tourism development among local residents: the mediating role of the perceived impacts of sport tourism

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