Green Attitude and Behavior of Local Tourists towards Hotels and Restaurants in West Sumatra, Indonesia

Lita, Ratni Prima; Surya, Sari; Ma’ruf, Muchamad Ali; Syahrul, Laura

doi:10.1016/j.proenv.2014.03.033

Cited by 54 publications

(55 citation statements)

References 29 publications

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“…According to the results of the second hypothesis, it can be stated that tourists' online reviews about tourism cities influence the formation of a city image. This is in consistent with the findings of Lita et al (2014). We found that attitude and city image are associated with each other which supports the findings of Lita et al (2014), who came to the conclusion that tourists' attitude has a considerable effect on the image of hotels and restaurants.…”

Section: Discussionsupporting

confidence: 92%

“…This is in consistent with the findings of Lita et al (2014). We found that attitude and city image are associated with each other which supports the findings of Lita et al (2014), who came to the conclusion that tourists' attitude has a considerable effect on the image of hotels and restaurants. We found that the tourists' more favorable attitude toward the city, the more intention to visit a tourism city.…”

Section: Discussionsupporting

confidence: 92%

“…We found that the tourists' more favorable attitude toward the city, the more intention to visit a tourism city. This finding supports works conducted by Lita et al (2014), Jalilvand et al (2013), Dennis et al (2009) and Ajzen (2001), who showed that the more favorable one's attitude is toward a behavior, the more intention he will have to conduct that behavior. Finally, it was indicated that the relationship between city image and visit intention is significant.…”

Section: Discussionsupporting

confidence: 89%

“…Lopes (2011) also believed that the concepts of image and attitude are interrelated. Lita et al (2014) and Han et al (2009) found that attitude towards a particular place influences overall image. Cruz and Fill (2008) believe that attitudes are shaped by past experiences and applied as a link between thoughts and behaviors.…”

Section: City Imagementioning

confidence: 99%

See 3 more Smart Citations

Analyzing the influence of electronic word of mouth on visit intention: the mediating role of tourists’ attitude and city image

Doosti

Jalilvand

Ali

et al. 2016

International Journal of Tourism Cities

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Purpose – The purpose of this paper is to investigate how electronic word of mouth (e-WOM), attitude, and city image affect tourists’ intention to visit a tourism city. Design/methodology/approach – Drawing from the tourism management literature, the authors hypothesize and test the relationships among e-WOM, attitude, overall city image, and visit intentions. Structural equation modeling was conducted to test the proposed relationships among the variables. Findings – The empirical results suggested that e-WOM has a positive and significant influence on tourists’ attitude and overall city image. Further, e-WOM, attitude toward city, and overall city image were significant determinants of visit intentions. Originality/value – The paper contributes to understand the relationship between four constructs of e-WOM, attitude, and overall city image and visit intentions, tested in city tourism in the context of a tourism city.

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Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 92%

Section: Discussionsupporting

confidence: 89%

Section: City Imagementioning

confidence: 99%

See 2 more Smart Citations

Analyzing the influence of electronic word of mouth on visit intention: the mediating role of tourists’ attitude and city image

Doosti

Jalilvand

Ali

et al. 2016

International Journal of Tourism Cities

View full text Add to dashboard Cite

show abstract

“…According to Lita et al (2014), attention to the environmental issues and business practices is more popular in developed countries compared to developing countries, particularly in the aspect of community awareness and government policies and regulation. This statement supported the research by Kang et al (2012), which found that the world's leading hotels have taken their own initiative to invest in environmentally friendly practices a few years ago.…”

Section: Introductionmentioning

confidence: 99%

The Influence of a Green Image and Customer Satisfaction Towards Customer Loyalty in the Hotel Industry

Yusnita¹,

Ibrahim²,

Awang³

2016

International Conference on Hospitality &Amp; Tourism Management

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Tourism is currently one of the largest sectors in the world and has contributed to world economic growth. Malaysia, in recent times, has become one of the most visited countries in Southeast Asia. An increase of tourist arrivals (from both domestic and international visitors) has caused an increase in the number of accommodation that is available each year, and places the hotel industry as one of the most popular segments in the tourism industry. Since environmental awareness has been increasing across the world, a green image is seen to be an important aspect to be explored in the hotel industry in current times. Thus, the aim of this study is to examine the influence of a green image towards customer satisfaction and customer loyalty among a hotel's guests in the Malaysian hotel industry.

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Harvesting sustainability: Navigating green practices and barriers in Lebanon's hospitality sector

Ashaal,

Bakri,

AlKhatib

et al. 2024

Bus Strat Dev

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In today's dynamic business milieu, the imperative of eco‐consciousness in hospitality cannot be overstated. This study focuses on Lebanon's burgeoning hotel industry, investigating its journey towards sustainability. Through qualitative content analysis and interviews with eight hotel managers, we unveil a crucial revelation: the integration of green practices not only enhances customer satisfaction but also engenders loyalty and positive referrals. This strategic pivot not only bestows hotels with a competitive edge but also positions them as champions of eco‐friendly experiences, resulting in tangible financial benefits and an expanded market share. Consequently, this fosters environmental sustainability within the sector, echoing its broader implications in environmental management discourse. Moreover, our research significantly contributes to institutional theory and stakeholder theory, offering valuable insights into the antecedents and consequences of green initiatives within organizational contexts. By delving into the intricate dynamics between institutional pressures and stakeholder expectations, the study provides a nuanced perspective on the drivers behind the adoption of sustainable practices in Lebanese hotels.

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Green Attitude and Behavior of Local Tourists towards Hotels and Restaurants in West Sumatra, Indonesia

Cited by 54 publications

References 29 publications

Analyzing the influence of electronic word of mouth on visit intention: the mediating role of tourists’ attitude and city image

Analyzing the influence of electronic word of mouth on visit intention: the mediating role of tourists’ attitude and city image

The Influence of a Green Image and Customer Satisfaction Towards Customer Loyalty in the Hotel Industry

Harvesting sustainability: Navigating green practices and barriers in Lebanon's hospitality sector

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