Hasta Memnuni̇yeti̇, Hasta Sadakati̇  Ve Demografi̇k Özelli̇kler Arasindaki̇  İli̇şki̇ni̇

Çetintürk, İbrahim

doi:10.9761/jasss3557

Cited by 4 publications

(6 citation statements)

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“…For example, Kandemir and Işık ( 27 ), Shabbir et al ( 28 ), and Spake and Bishop ( 10 ) found a strong positive correlation between patient trust, patient satisfaction, and patient commitment. Çetintürk ( 4 ) identified a positive significant relationship between patient satisfaction and patient commitment. These results indicate that maintaining both patient satisfaction and patient trust is necessary to create a commitment to the healthcare service in question ( 29 ).…”

Section: Discussionmentioning

confidence: 99%

“…They may not overlook elements that will provide an added value when compared with their competitors, if they aim to adapt to change in order to succeed and survive ( 2 ). While healthcare institutions strive to gain an advantage over their competitors, they also need to prevent people from opting for other institutions or physicians while acknowledging the necessity of high-quality, effective service provision to satisfy the needs and demands of individuals ( 3 , 4 ). Within this scope, healthcare institutions must prioritize patient satisfaction in order to meet the needs of patients in an appropriate manner in addition to providing healthcare services effectively and accurately ( 5 , 6 ).…”

Section: Introductionmentioning

confidence: 99%

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The Impact of Patient Satisfaction on Patient Commitment and the Mediating Role of Patient Trust

Durmuş

Akbolat

2020

Journal of Patient Experience

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The purpose of this study is to determine the effect of patient satisfaction on patient commitment and the mediating role of patient trust in this effect. The study was conducted with 595 patients receiving healthcare services from the city center of Sakarya in Turkey. The data were collected between March 30, 2017, and May 29, 2017, via questionnaire method. The Patient Satisfaction Scale by Chang et al, the Patient Commitment Scale by Torres et al, the Patient Trust Scale by Ozawa, and an Introductory Information Form were used as the data collection tools in the study. Descriptive statistical methods, exploratory factor analysis, reliability analysis, correlation analysis, and Model 4 within the Process Macro regression analysis for SPSS developed by Hayes in order to determine the mediating role were used for the data analysis. The analyses were made at a 95% confidence interval, and the variables of patient satisfaction, patient trust, and patient commitment have a strong positive correlation. The result of this study demonstrated that patient satisfaction affects patient trust and patient commitment. Another outcome of this study is that there is a mediating effect of patient trust in the impact of patient satisfaction on patient commitment. In conclusion, these related concepts might influence the beliefs and behavior of the patient concerning the healthcare institution in question or the services that they have received.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Impact of Patient Satisfaction on Patient Commitment and the Mediating Role of Patient Trust

Durmuş

Akbolat

2020

Journal of Patient Experience

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“…Other researchers explored trust and satisfaction in relation to patients' commitment, in specific, patients' commitment, satisfaction and trust were found to be strongly positively correlated by Kandemir and Is ¸ik (2017), Shabbir et al (2016) and Spake and Bishop (2009) studies. Patient commitment and satisfaction were found to be positively significant, according to Cetinturk (2016). These findings suggest that in order to foster a commitment to the healthcare service, it is vital to sustain both patient satisfaction and patient trust (Moliner, 2009).…”

Section: Trustmentioning

confidence: 82%

“…(2016) and Spake and Bishop (2009) studies. Patient commitment and satisfaction were found to be positively significant, according to Cetinturk (2016). These findings suggest that in order to foster a commitment to the healthcare service, it is vital to sustain both patient satisfaction and patient trust (Moliner, 2009).…”

Section: Theoretical Backgroundmentioning

confidence: 84%

Factors associated with patient loyalty in private healthcare sector in Egypt

El Garem,

Fouad,

Mohamed

2024

JHASS

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Purpose This paper explores the effect of perceived service quality, trust, perceived value and perceived cost on patient satisfaction and loyalty as well as exploring the moderating role of the sociodemographic factors.Design/methodology/approachThe data were gathered from 462 patients via a structured questionnaire, while structural equation modeling was utilized for the analysis.Findings Results indicated that trust, perceived value and patient satisfaction have important roles in shaping the patient loyalty, while patient satisfaction was found to fully mediate the patient’s perceived service quality. Loyalty relationship was also found to partially mediate the trust–loyalty relationship. Nonetheless, the patient’s satisfaction–loyalty relationship was found to be only moderated by the age factor.Practical implications Implications are provided to the Egyptian private hospitals in order for them to formulate improvement plans as well as set higher standards of conduct.Originality/value This original research is the first one, up to the researcher knowledge, that explores the drivers of patient satisfaction in the private hospitals in Egypt.

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“…Bu araştırmalardaki sonuçlar incelendiğinde, hasta memnuniyeti ile hasta sadakati arasında pozitif yönlü ve orta düzeyde bir ilişkinin olduğu sonucuna ulaşılmıştır. [26][27][28][29] Zikusooka ve arkadaşları tarafından Türkiye'deki Suriyeli sığınmacıların hasta memnuniyetlerini etkileyen faktörleri inceledikleri çalışmalarında, Suriyeli sığınmacıların %78,2'si Türkiye'deki sağlık kurumlarından aldıkları sağlık hizmetlerinden genel itibariyle memnun olduklarını belirtmişlerdir. 30 Çetintürk tarafından (2016) Isparta Devlet Hastanesinde yatan hastaların, hasta memnuniyeti ile hasta sadakati arasındaki ilişkiyi tespit etmek amacıyla yapılan araştırmada, korelasyon analizi sonucuna göre hasta memnuniyeti ve hasta sadakati arasında pozitif yönlü ve anlamlı bir ilişki tespit edilmiştir.…”

Section: Discussionunclassified

Suriyeli Sığınmacılarda Hasta Memnuniyeti İle Hasta Sadakati Arasındaki İlişkinin İncelenmesi

ERİŞ

2023

Gümüşhane Üniversitesi Sağlık Bilimleri Dergisi

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Suriyeli sığınmacılar Türkiye geneli sağlık kurumlarından sağlık hizmetlerini doğrudan alabilmektedir. Bu çalışmanın amacı Türkiye’deki Suriyeli sığınmacıların aldıkları sağlık hizmetleri hakkındaki hasta memnuniyetini ve bunun hasta sadakati üzerine etkisini tespit etmektir. Şanlıurfa genelinde 15-30 Ağustos 2023 tarihleri arasında Suriyeli sığınmacı hastalarla yüz yüze görüşmeler yapılarak, toplamda 472 Suriyeli sığınmacı hastaya ulaşılmıştır. Araştırmada Hasta Memnuniyeti Ölçeğinin Cronbach Alfa değeri 0,764 ve Hasta Sadakati Ölçeği ise 0,752 düzeyinde, güvenilir olarak bulunmuştur. Araştırmada Korelasyon, regresyon, t testi ve anova analizleri kullanılmıştır. hasta memnuniyeti ile hasta sadakati arasında orta seviyede ve pozitif yönde bir ilişki tespit edilmiş (r= 0,610; p< 0.01); ayrıca hasta memnuniyetinde 1 birim artışın hasta sadakati üzerinde 0,610 birim artışa neden olması beklenmektedir. Suriyeli sığınmacı hastaların, hasta memnuniyeti ve hasta sadakati düzeylerinde medeni durum, yaş ve Şanlıurfa’da yaşadığı süre gibi demografik değişkenlere göre anlamlı bir farklılık olmadığı bulgusuna ulaşılmıştır. Bununla birlikte katılımcıların hem hasta memnuniyeti hem de hasta sadakati düzeylerinde; Türkiye’de yaşadığı süre ve yaşanılan yer gibi demografik değişkenlere göre anlamlı farklılıkların olduğu görülmüştür.

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Hasta Memnuni̇yeti̇, Hasta Sadakati̇ Ve Demografi̇k Özelli̇kler Arasindaki̇ İli̇şki̇ni̇

Cited by 4 publications

References 0 publications

The Impact of Patient Satisfaction on Patient Commitment and the Mediating Role of Patient Trust

The Impact of Patient Satisfaction on Patient Commitment and the Mediating Role of Patient Trust

Factors associated with patient loyalty in private healthcare sector in Egypt

Suriyeli Sığınmacılarda Hasta Memnuniyeti İle Hasta Sadakati Arasındaki İlişkinin İncelenmesi

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