I have the bank in my pocket: Theoretical evidence and perspectives

Abstract

Mobile payment services are the most growing business in recent days and it is the most cost‐effective tool as well. This study aimed to explore the factors affecting the adoption of m‐payment services in emerging economies, which was attained by implementing the descriptive research design. Accordingly, the collection of 440 responses was carried out via the e‐mail method, wherein the respondents were selected by using the convenience sampling method. To this end, the research adapted the dimensions of UTAUT, ISS model, trust, and perceived security to examine one's adoption behavior toward mobile banking services. It was thus found that system quality yielded the strongest and significant influence on the intention to adopt, whereby the latter element served as a mediator and fully mediated the relationships between effort expectancy, facilitating conditions, and intention to recommend. Henceforth, the findings obtained in this study would aid industry practitioners in exploring pertinent strategies toward encouraging the adoption of mobile banking services not only among individuals but also for microentrepreneurs and SMEs. This is further achieved via the combination of the dimensions included in the UTAUT and ISS models along with the elements of trust and perceived security, thereby offering tremendous value addition to the existing literature. This particular study will further make several contribution toward mobile banking and mobile payment services related literature.

Identifying the Factors that Influence Users’ Intentions to Use Mobile Payment Services

“…As mentioned above, the data was collected by questionnaire, and the questionnaire consisted of 31 items among 6 constructs. All the items adopted from previous works Author Proof and as follows; 6 items measured the BI [19,21], the IQ, SYQ, SEQ and user satisfaction measured by 5 items for each construct [19,21], the Trust measured by 5 items [1,19].…”

“…SYQ refers to users' perceptions and evaluations of the MP system, including access speed, simplicity of use, navigation, and visual attractiveness [18]. In the scope of MP Services, system quality refers to the availability of certain attributes, including ease of use, fast connectivity, flexibility, and a visually pleasing look [19]. Empirically, Yuan et al [18] SYQ's most crucial factor predict the user satisfaction of m-payment and SYQ significantly predicts user trust.…”

Use of metaverse in socializing: Application of the big five personality traits framework

“…It is a type of motivation that drives people to seek positive emotions and avoid negative ones. Hedonic motivation can influence a variety of behaviors, such as eating, socializing and engaging in leisure activities (Singu & Chakraborty, 2022). It is also believed to be a contributing factor to mental health issues such as addiction and depression (Venkatesh et al, 2012).…”

Institutional intervention in technology innovation: the struggle to increase mobile payment adoption

“…Published studies have increased our understanding of the multiple factors that impact customers’ acceptance of mobile payment services, primarily through the theoretical prism of well-established adoption and diffusion theories (Singu and Chakraborty, 2021; Dahlberg et al , 2015) with mixed results. There is a realization that other than users and the innovation itself, the actions, policies and regulations initiated by institutions and governments occupy a critical and central position in stimulating information technology (IT) adoption, particularly in emerging economies (Kumar et al , 2020; King et al , 1994).…”