Importance-Performance Analysis Sebagai Alat Evaluasi Kualitas Pelayanan Pendidikan Tinggi (Studi Kasus FIP Universitas Pendidikan Ganesha)

Agustika, Gusti Ngurah Sastra; Wulandari, I Gusti Agung Ayu; Jayanta, I Nyoman Laba

doi:10.23887/jere.v1i4.13652

Cited by 8 publications

(8 citation statements)

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“…The content in question is basic competence, indicators, materials, summaries and quizzes. For this reason, teachers must be able to be creative in creating innovations optimally related to the use of media and aids in learning while still adjusting the characteristics of students' educational levels so that the learning material provided later will be easily digested by students (Mishra et al, 2020;Sastra Agustika et al, 2017). The material used is the subject matter of diodes in electricity subjects.…”

Section: Design Stage (Design)mentioning

confidence: 99%

Utilization of Microsoft Power Point Applications as Physics Learning Media Interactive On Diode Material

et al. 2023

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This study aims to provide new innovations in the use of Microsoft Power Point applications as interactive physics learning media on diode material. In addition, it motivates physics teachers to use technology in the implementation of learning in class. The target of this research is in the form of products resulting from the use of the Microsoft PowerPoint application as an interactive physics learning medium on diode material. This research method is research and development using a development model consisting of five stages, namely: (1) preliminary investigation; (2) design (3) realization/construction (realization/construction); (4) test, evaluation, and revision (test, evaluation, and revision); (5) implementation (implementation). The results of this study are the creation of interactive physics learning media through power point applications with the plomp model known as 5 stages, namely the initial investigation stage, design, realization/construction, test evaluation and revision and implementation. Power point interactive learning media is generally declared feasible to use after going through several trials carried out with material expert tests, media expert tests by looking at the results of the assessment of the two validators with a value obtained of 77.50 including the valid category for material experts and media experts obtaining a score of 78.46 is included in the valid category. It can also be seen that the effectiveness of learning media through the ability of student learning outcomes with a pretest score of 64.00 and a posttest score of 84.00 shows a significant increase in student learning outcomes.

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Section: Design Stage (Design)mentioning

confidence: 99%

Utilization of Microsoft Power Point Applications as Physics Learning Media Interactive On Diode Material

et al. 2023

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“…M etode Service Quality (Servqual) dibangun atas adanya perbandingan dua faktor utama yaitu persepsi pelanggan atas layanan yang nyata mereka terima (perceived service) dengan layanan sesungguhnya diharapkan pelanggan (expected service ) MetodeService Quality (Servqual) dibangun atas adanya perbandingan dua faktor utama yaitu persepsi pelanggan atas layanan yang nyata mereka terima (perceived service) dengan layanan sesungguhnya diharapkan pelanggan (expected service) [9]. Kualitas layanan dipandang sebagai salah satu cara untuk mencapai keunggulan kompetitif karena keberhasilan suatu perguruan tinggi sangat ditentukan oleh mutu layanan yang diberikan, dimana layanan yang bermutu dapat diindentifikasi dari kepuasan pelanggan [10].…”

Section: Pendahuluanunclassified

Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis

Slamet

Sulistiyowati²

2022

ijler

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This study aims to determine the indicators that affect the quality of service for the company. Service quality analysis is carried out by integrating the Service Quality (Servqual) and Importance Performance Analysis (IPA) methods. Servqual is a method that identifies service quality using five dimensions: tangible, reliability, responsiveness, assurance, and empathy. Each dimension in the deployment becomes several indicators that describe the moment of truth of the quality of service the company provides to consumers. The results of the measurement of service quality have then measured the relationship between consumer perceptions and priorities for improving service quality which is translated through the analysis quadrant. Each quadrant of analysis has its own meaning. The results of this study indicate that the attributes found in quadrant 1 to be a priority for improvement are the service (administrative) patience indicator in listening to consumer complaints contained in the assurance dimension with a satisfaction level value of 4,086 points and an importance level value of 4,114 points

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“…Penelitian dasar dipilih sebagai pendekatan yang digunakan dalam penelitian ini didasari oleh dua hal, yaitu: 1) penelitian ini bermaksud untuk menemukan faktor atau variabel apa saja yang dianggap penting oleh mahasiswa (sebagai responden), yang juga bertujuan untuk menemukan faktor atau variabel apa saja yang perlu ditingkatkan untuk memenuhi kepuasan mahasiswa. 2) penelitian ini juga bermaksud untuk mengetahui apakah kualitas pelayanan yang diberikan sudah sesuai dengan apa yang diharapkan oleh mahasiswa sebagai respoden (Gusti, et. Al., 2017).…”

Section: Metodeunclassified

Persepsi Dan Tingkat Kepentingan Pada Kualitas Pembelajaran Praktikum

Riwanto

Wiyogo²,

Pancawati³

2021

JPTM

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Tujuan penelitian ini untuk menganalisa kualitas pembelajaran praktikum berdasarkan persepsi dan kepentingan yang diberikan responden. Hasil uji Wilcoxon Signed Rank Test, nilai Z adalah -2,666 dengan p value (Asymp. Sig 2 tailed) sebesar 0,008 yaitu apabila kurang dari batas kritis penelitian 0,05 berarti tidak terdapat perbedaan bermakna antara persepsi dan kepentingan. Pemetaan dengan diagram kartesius untuk menggambarkan posisi faktor-faktor yang menjadi keinginan responden dan mencari prioritas penting untuk dilakukan perbaikan. Indikator mutu “respon yang cepat terhadap program yang baru”, menjadi prioritas utama perbaikan terdapat pada kuadaran A. Responden merasakan atribut tersebut sangat penting dan mempunyai harapan tinggi, tetapi responden belum merasakan kinerja yang maksimal. Pada usulan prioritas perbaikan, akan berimplikasi manajerialnya secara keseluruhan pada kuadran A, dan B sehingga tidak terjadi penilaian secara subjektif, yang keterkaitan antara hasil penelitian sesuai analisis kesenjangan, kesesuaian, dan uji beda secara.

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Importance-Performance Analysis Sebagai Alat Evaluasi Kualitas Pelayanan Pendidikan Tinggi (Studi Kasus FIP Universitas Pendidikan Ganesha)

Cited by 8 publications

References 0 publications

Utilization of Microsoft Power Point Applications as Physics Learning Media Interactive On Diode Material

Utilization of Microsoft Power Point Applications as Physics Learning Media Interactive On Diode Material

Customer Satisfaction Analysis By Integrating Service Quality (Servqual) Methods And Importance Performance Analysis

Persepsi Dan Tingkat Kepentingan Pada Kualitas Pembelajaran Praktikum

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