Influence Of Servant Leadership, Organizational Safety Culture And Work Environment On Organizational Citizenship Behavior In Application Of Patient Safety With Affective Organizational Commitment

Abstract

The success of the application of patient safety in hospitals, among others, is measured by how much the productivity of nurses in providing quality nursing care to patients and their families. Factors that influence patient safety: organization (safety culture), work environment, individual factors and citizenship behavior, work behavior, teamwork structure and (servant) leadership. In this regard, the purpose of this literature review study is to prove the influence of servant leadership, organizational safety culture and work environment on OCB in the application of patient safety with affective organizational commitment in hospital. This literature review is based on literature sources and related scientific research journals. The method used in this paper is to search from the EBSCO, ProQuest, and Google Scholar databases using keywords servant leadership, organizational safety culture, work environment, OCB, and patient safety. The study population was health workers in the hospital, which measures in the construction are 54 respondents, with a random sampling technique as the sample of the population. The data were analyzed using parametric and non-parametric statistics with SEM-PLS (Structural Equation Modeling-Partial Least Square). The research proves that: Servant leaders and organizational safety culture that is applied, as well as a supportive work environment, have a positive influence on OCB in the application of patient safety in hospitals. Furthermore, it is expected that nurse managers will be able to implement servant leadership and safety culture as well as adequate work environment support so that OCB in implementing patient safety can run optimally, this can be assessed based on patient safety incidents and service quality as hospital brand equity.

Application of the Human Opportunity Index in Evaluating the Effectiveness of the Administration Process and Its Implication on Service Quality in Healthcare Units

“…This approach provides flexibility in measuring equality in a more specific context and is relevant to real-life situations. Both approaches provide valuable insights for more inclusive and equitable health policies [4]. We can design health policies to more effectively address health inequities and guarantee equal access to quality health services by understanding the distribution of health through the lens of testable conditions and conditional equality.…”

Assessment Study of Adversity Quotient and Servant Leadership to Improve Organizational Citizenship Behavior: Strengthening Managerial Competencies of Education Leader

“…One of the reasons leaders value organizational citizenship behavior is that they believe it contributes to organizational success. It is a set of feelings and attitudes of a person towards the organization that affects the extent to which the person is integrated with the organization where he works and wants to do things that exceed his obligations (Faizah et al, 2021).…”

“…Faizah et al (2021) argue that organizational citizenship behavior is classified as free and not following the organization's formal tasks, voluntary, not for personal interests, not forced actions, and prioritizing other parties (co-workers, institutions, or organizations). The dimensions to measure the level of organizational citizenship behavior according to Organ and Lingl in Darto (2014:14-16) are (a) Altruism; a sense of mutual help among co-workers, (b) Courtesy; interaction between fellow employees, so it is difficult to give each other advice when encountering work-related problems in the organization, (c) Sportsmanship intensity of complaining when faced with an unfavorable situation, (d) Conscientiousness is the intensity of late work after a break; often, employees do not report in advance when they do not come to work.…”