Innovating Educational Policies with Machine Learning in the Covid-19 Pandemic

Shuja, Junaid; Humayun, Mohammad Ali; Rehman, Muhammad Habib ur

doi:10.1109/ieeeconf53024.2021.9733754

Cited by 3 publications

(1 citation statement)

References 27 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“… Heinrich et al (2018) argue that any desktop or application software’s goal is to keep end-users satisfied with such services and avoid relearning the transaction process in the future. Introducing mobile service features that are not familiar due to lack of consistency can impact users’ efforts when using a mobile device ( Vidyasankar, 2018 ; Alansari et al, 2020 ; Shuja, Humayun & Rehman, 2021 ). Previous researchers have measured the dimension of consistency to measure the satisfaction of online users.…”

Section: Introductionmentioning

confidence: 99%

A user satisfaction model for mobile government services: a literature review

Desmal

Hamid

Othman

et al. 2022

PeerJ Computer Science

View full text Add to dashboard Cite

User satisfaction is essential for the success of an organisation. With the development of government service delivery through mobile platforms, a compatible measurement model must be found to measure user satisfaction with performing such services through a mobile government portal. Measuring user satisfaction with mobile government services is necessary nowadays due to the increasing popularity of smart devices. Research on mGovernment users’ satisfaction is lacking, leading to difficulties in understanding users’ expectations. In the present study, systematic literature reviews have been used to analyze users’ satisfaction with mGovernment portals and propose a comprehensive model compatible with such contexts. The results show that government agencies can evaluate users’ satisfaction using the proposed model of six quality constructs: usability, interaction, consistency, information, accessibility, and privacy and security. The study recommends improving the evaluation strategies of mGovernment portals regularly to ensure they fit with challenges. Measuring user satisfaction at mGovernment services encourages the user to perform the transactions through such online platforms, increasing the digitalization process and reducing the cost and efforts for both the service provider and end-users.

show abstract