Innovation of Online Population Administrative Services (PADUKO) by The Department of Population and Civil Registration of Padang Panjang City

Abstract

Public demand for excellent service affects the government to make various innovations. In that sense, the Civil Registration Office in Padang Panjang City creates innovation in online civil services (PADUKO). PADUKO innovation consists of 19 kinds of civil services and succeed to achieve the highest score between agencies in the Municipality of Padang Panjang in 2019. In this article, we would like to explore PADUKO innovation by the Civil Registration Service Office. This research has used the theory of the attributes of innovation by Everett M Rogers which says that there are five attributes of innovation that can determine innovation acceptance, which consists of relative advantage, compatibility, complexity, trialability, and observability. The method in this research is descriptive qualitative method with data collection techniques by interview, documentation, and observation, while the selection informants technique by purposive sampling technique. The validity of the used triangulation. Based on this fieldwork, PADUKO innovation was successful and accepted by the public. Five attributes of innovation by Everett M. Rogers also presence on PADUKO innovation. This can be seen from the perceived benefits in the form of effectivity, efficiency of cost, and energy, and the acceptance of services with the needs of the public. However, some problems are still found, such as poor network, server, and application problems.

Inovasi Pelayanan KTP Elektronik Melalui Aplikasi Temanggung Gandem pada Masa Pandemi COVID-19

“…Hal tersebut dapat dilakukan dengan menciptakan inovasi pelayanan publik karena dengan inovasi pelayanan publik dapat mengurangi hambatan dalam pelaksanaan pelayanan publik (Andhika, 2020). Dalam praktiknya, inovasi merupakan salah satu upaya pemerintah dalam mendukung tercapainya visi reformasi birokrasi (Melinda et al, 2020). Inovasi pemerintahan daerah pada Era Otonomi Daerah memiliki landasan hukum sebagai kerangka kebijakan publik yang kuat seperti termaktub Undang-Undang No.…”

The Effectiveness of Salaman Application-Based Service Innovations for Homeless Beggars in Bandung City

“…These three previous studies generally focus on discussing service innovations carried out by the Department of Population and Civil Registration, while the research that will be conducted focuses on the effectiveness of the Population Administration services provided in relation to groups of homeless people and beggars in the city of Bandung. The third category is research on "Online Population Administration Service Innovation (PADUKO) by the Department of Population and Civil Registration of Padang Panjang City" (Melinda et al, 2020), further research on "Innovation of Birth Certificate Services through EGOVERNMENT at the Yogyakarta City Population and Civil Registration Service" (Putri & Pambudi, 2018), research on " Innovation of Child Birth Certificate Services by the Department of Population and Civil Registration (Dispendukcapil) in Surakarta City" (Rachman, 2018), and research on "Effectiveness of online services in registration for making family cards at the regency population and civil registration office families at the regency population and civil registration Service Sukabumi" (Apriliani et al, 2022), and research on "The effectiveness of public service innovations at the Population and Civil Registration Office of Batu City (Smile Car Innovation Study)" (Pratama et al, 2020). These three previous studies specifically aim to find out about administrative service innovations carried out by the department while the research that will be carried out aims to find out about the effectiveness of service innovations carried out by the Population and Civil Registration Office.…”

“…According to Rogers, innovation is an idea, practice, or object that is considered new by an individual or other unit of adoption. In practice, innovation is one of the government's efforts to support the achievement of the vision of bureaucratic reform (Melinda et al, 2020). This public service innovation is currently being paid attention to by all government agencies both at the central and regional levels, and the City of Bandung is one of them.…”

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“…Di masa era globalisasi saat ini penguasaan teknologi informasi sudah seharusnya menjadi keharusan bagi pemerintahan sampai lingkup kecil, harus dapat memanfaatkannya (Artitantia, 2022) Oleh sebab itu, saat ini tuntutan inovasi sektor publik pada era reformasi birokrasi baik tingkat pemerintah pusat maupun tingkat daerah telah banyak dilakukan. Inovasi menjadi aspek penting yang mempengaruhi perkembangan suatu organisasi (Melinda et al, 2020). Di sisi lain inovasi merupakan kreativitas dalam penemuan dan pelaksanaan ide baru agar terciptanya barang atau jasa yang memiliki manfaat (Cahyaningrum & Ardhian Nugroho, 2019).…”