2018
DOI: 10.35808/ersj/1017
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Innovative Quality Improvements in Hotel Services

Abstract: The paper is devoted to the development of approaches for the improvement of quality of hotel services on innovative basis. It has been established that in the market of hotel services, innovations are being introduced successfully for the purpose of attracting as many customers as possible. All this ensures development of new technologies of constructing hotels, appearance of new market segments satisfying a diverse demand of visitors. It has been proved that to improve the quality of hotel services, it is ne… Show more

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Cited by 15 publications
(9 citation statements)
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“…4. Developing options to achieve goals in the projected changes, and determining the conditions to transit to the fallback strategy, as well as elaborating the basic prerequisites for the enterprise strategy development (Nikolskaya, Kovaleva, Uspenskaya, Makshakova, Lysoivanenko & Lebedev 2018;Suloeva & Gultceva, 2017;Yesmagulova, 2014).…”
Section: Resultsmentioning
confidence: 99%
“…4. Developing options to achieve goals in the projected changes, and determining the conditions to transit to the fallback strategy, as well as elaborating the basic prerequisites for the enterprise strategy development (Nikolskaya, Kovaleva, Uspenskaya, Makshakova, Lysoivanenko & Lebedev 2018;Suloeva & Gultceva, 2017;Yesmagulova, 2014).…”
Section: Resultsmentioning
confidence: 99%
“…The reliability of the presented approaches is confirmed by the fact that the attitude of the Russian Federation in the world ranking of internal R&D expenditures remains almost unchanged. At that, about two-thirds of these expenditures are funded from the state budget, and only one-third is funded from the business sector (Latysheva et al, 2019;Nikolskaya et al 2018;Voskovskaya et al, 2020). In this case, it is necessary to create all possible legislative prerequisites for a significant increase in the proportion of business in research and development expenditures.…”
Section: Discussionmentioning
confidence: 99%
“…The reliability of the presented approaches is confirmed by the fact that digital algorithms enable public authorities to use big data analytics to predict socio-economic phenomena and respond to it properly. Using digital algorithms can be considered the result of employing big data analytics by state authorities in terms of improving the quality of control over socio-economic processes (Lebedev et al: 2018;Nikolskaya et al: 2018;Shishanova et al: 2020).…”
Section: Discussionmentioning
confidence: 99%