Investigating the Critical Success Factors of Excellence Model Implementation in the Public Sector “Egypt Government Excellence Award”

Abstract

The purpose of this paper is to outline the structure of the Egypt Government Excellence Award, as well as to investigate the role of adopting an excellence framework in developing public sector work nature and improving public services, as well as to attempt to identify and propose solutions to the practical problems and challenges posed by excellence awards.The paper will highlight and investigate critical success factors (CSFs) that influence the success of the excellence model's implementation and adoption in the Egyptian public sector. A qualitative method will be used to build a model for CSF.The paper has summarized potential CSF that has been analyzed in previous literature that developed different models with different methodologies according to industry context. The majority of literature has discussed and analyzed CSF regarding TQM principles, with very little literature having discovered CSF of Excellence Models.The paper uses a qualitative narrative approach for an exploratory purpose. The data has been collected and analyzed using human interactive data sources by using unstructured interviews with experts in excellence from Egypt and other countries that have a similar context to EGEA.The results have shown that the main top five CSF, which are considered the main factors that will help any public organization in Egypt to successfully implement excellence models, are leadership, human assets, culture, excellence model, and performance management system.

Quantitative Validation of the Critical Success Factors, The Case of Excellence Model Implementation in Public Sector “Egypt Government "Excellence Award

“…Following each assessment cycle, the assessment teams should prepare a lesson learned report (EGEA Lesson Learnt Report, 2019) that is provided to the EGEA management team, which comprises assessors, team leaders and quality assurance. One of the proposals from round one, for example, is to change the criterion for public service awards, which is immediately applied in the second round According to (Elsafty & Seddek, 2022), the top five CSFs that impact proper implementation of the excellence model in Egypt's public sector are leadership, human assets, culture, the excellence model, and the performance management system.…”

“…The study employs a quantitative approach to validate the findings of (Elsafty & Seddek, 2022), in order to determine quantitatively the most dominant CSFs, as well as the potential relationship between CSFs, whether parent CSF or Sub CSF, and how it can affect excellence implementation in either a positive or negative way.…”

“…It can be stated that the conclusions of (Elsafty & Seddek, 2022) As a result, when implementing the excellence model in the public sector, the organization should consider the factors/groups of CSF in order of their ranking in EFA. This is because public institutions can gradually consider CSF while implementing excellence model criteria, starting with the most basic and applicable CSF, such as the sixth factor, then the fifth, fourth, third, second, and first, until reaching the most critical and impact CSF.…”

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The paper outlines the structure of the Egyptian Government Excellence Award and attempts to examine the role of introducing an excellence framework in the development of work in the public sector to improve public services, and identify and propose solutions for practical problems and challenges of the Excellence Award.The paper aims to validate the critical success factors (CSFs) proposed by (Elsafty & Seddek, 2022) quantitatively, which influence the success of the excellence model's implementation and adoption in the Egyptian public sector. Aquantitaive method is adopted in validating the Cfs.

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“…The paper aims to validate the critical success factors (CSFs) proposed by (Elsafty & Seddek, 2022) quantitatively, which influence the success of the excellence model's implementation and adoption in the Egyptian public sector. Aquantitaive method is adopted in validating the Cfs.…”