Issues in Linking Information Technology Capability to Firm Performance

Santhanam, Radhika; Hartono, Edward

doi:10.2307/30036521

Cited by 742 publications

(593 citation statements)

References 23 publications

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“…While only a few, mostly early studies (Dos Santos et al, 1993;West & Courtney, 1993;Hitt & Brynjolfsson, 1996;Rai et al, 1997;Im et al, 2001) doubt the economic power of IS, the vast majority of research papers on IS business value (e.g. (Dedrick et al, 2003;Dehning et al, 2003Dehning et al, , 2008Peslak, 2003;Santhanam & Hartono, 2003;Swierczek & Shrestha, 2003;Mahmood & Mann, 2005;Zhang, 2005;Shin, 2006;Lin & Shao, 2006a;Aral et al, 2007;Beccalli, 2007;Neirotti & Paolucci, 2007;Wan et al, 2007;Kohli & Grover, 2008;Kim et al, 2009;Ramirez et al, 2010;Han et al, 2011;Kim & Mithas, 2011;Lee et al, 2011)) find empirical evidence and theoretical arguments in favour of both the operational and strategic relevance of IS. The prominent, but non-academic Harvard Business article by Carr (2003), entitled 'IT doesn't matter', has also been refuted (Schrage, 2003;European Journal of Information Systems (2013) 22, 139-169 DeJarnett et al, 2004).…”

Section: Introductionmentioning

confidence: 99%

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Schryen

2013

European Journal of Information Systems

329

354

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The business value of investments in Information Systems (IS) has been, and is predicted to remain, one of the major research topics for IS researchers. While the vast majority of research papers on IS business value find empirical evidence in favour of both the operational and strategic relevance of IS, the fundamental question of the causal relationship between IS investments and business value remains partly unexplained. Three research tasks are essential requisites on the path towards addressing this epistemological question: the synthesis of existing knowledge, the identification of a lack of knowledge and the proposition of paths for closing the knowledge gaps. This paper considers each of these tasks. Research findings include that correlations between IS investments and productivity vary widely among companies and that the mismeasurement of IS investment impact may be rooted in delayed effects. Key limitations of current research are based on the ambiguity and fuzziness of IS business value, the neglected disaggregation of IS investments, and the unexplained process of creating internal and competitive value. Addressing the limitations we suggest research paths, such as the identification of synergy opportunities of IS assets, and the explanation of relationships between IS innovation and change in IS capabilities.

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Section: Introductionmentioning

confidence: 99%

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Schryen

2013

European Journal of Information Systems

329

354

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“…Em vista disso, a literatura tem enfatizado as maneiras pelas quais a TI pode melhorar o posicionamento estratégico das organizações pela sua adequada combinação com outros recursos internos, como habilidades dos colaboradores, processos alinhados e estrutura organizacional adequada (SCHNIEDERJANS, HAMAKER e SCHNIEDERJANS, 2004;WADE e HULLAND, 2004).…”

Section: Introductionunclassified

“…Entretanto, a percepção do valor criado pela aplicação de TI nos negócios pelos executivos é limitada devido à escassez de habilidades pessoais específi cas requeridas para uma análise apropriada das questões envolvidas em dois domínios tão diversos (SIMON, 1978), estratégia de negócios e tecnologia, domínios que requerem conhecimentos e racionalidades diversos (TALLON, KRAEMER e GURBAXANI, 2000;BASSELLIER, BENBASAT e REICH, 2003). Entretanto, ainda que um extenso conjunto de teorias procure explicitar os mecanismos de melhor gestão de TI, existe certa inconsistência entre os seus resultados para o negócio obtidos por diferentes organizações na aplicação de sistemas de informações, por vezes surpreendendo os gestores (SANTHANAM e HARTONO, 2003).…”

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A racionalidade limitada das decisões de investimento em tecnologia da informação

Sanchez

Albertin

2009

Rev. adm. empres.

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A literatura sustenta que a tecnologia da informação (TI), quando adequadamente combinada com outros recursos internos, pode desenvolver características difíceis de ser imitadas pela concorrência. Entretanto, nem sempre isso é fácil de conseguir. Alguns casos emblemáticos de insucesso que envolve empresas profi cientes nas melhores técnicas de aplicação da TI nos negócios estimulam uma análise mais atenta sobre os mecanismos da geração de valor para o negócio. Neste artigo, revelamos os resultados de um estudo de casos múltiplos, incorporados em organizações profi cientes, para a compreensão do valor da utilização da TI e discutimos proposições sobre o porquê de algumas organizações apresentarem resultados superiores a outras. Nossa análise indica que a efetividade alcançada pelo uso da TI está de fato relacionada com a habilidade dos gestores de identifi carem inefi ciências econômicas prévias na dinâmi-ca dos negócios e mitigá-las pela aplicação da TI, o que não é conseguido com as técnicas de análise de investimento atualmente empregadas. Otávio Próspero Sanchez

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“…Zeng and Huang (2003) defined IT capability as a competence that a firm mobilizes its related IT resources to achieve operation goals. Santhanam and Hartono (2003) define IT capability as an aggregate concept/feature of the firm (Fink and Neumann, 2007:441;Guo et.al, 2008:89;Lim et al, 2012:23;Fink, 2011:17).…”

Section: It Capabilitymentioning

confidence: 99%

Types of information technology capability and their impacts on competitiveness

Bakan¹,

Şekkeli²

2017

Pressacademia

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Purpose-This paper aims to examine the impacts of IT Capability and its four sub-dimensions on the firm competitiveness at the logistics sector. IT capabilities have four sub-dimensions as IT infrastructure, IT business experience, IT relationship resources and IT human resources. IT infrastructure capability refers to the combinate hardware, software, network resources and services. IT business experience, is an ability to unify IT strategy and business strategy. IT relationship resource, is a capability to compound IT functions with business units and IT resources. IT human resources stand for an organizational resource and capability. Methodology-The data was collected from the national industry of logistics service providers associated in the international forwarding associations UND by questionnaire method. 450 questionnaires were distributed, 428 of them was returned (a response rate of 95%). Findings-All data was analysed by SPSS programme. First of all demographic characteristics of the respondents were presented by the frequency analysis. Then correlation analyse was used and it was found significant and positive relationships among IT Capability, its four sub-dimensions and competitiveness. At last regression analyses were used. Conclusion-The results of analyses showed that a firm's IT capability and its sub dimensions have positive effects on competitiveness, as proposed for this study.

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Issues in Linking Information Technology Capability to Firm Performance

Cited by 742 publications

References 23 publications

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

Revisiting IS business value research: what we already know, what we still need to know, and how we can get there

A racionalidade limitada das decisões de investimento em tecnologia da informação

Types of information technology capability and their impacts on competitiveness

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