Job Satisfaction, Job Involvement, Job Security, and Customer Focus of Quick-Service Restaurant Employees

Abstract

This study examined the relationships of customer focus and job satisfaction, job involvement, and job security for quick-service restaurant employees. Results indicated that job satisfaction, job involvement, and job security do tend to predict customer focus for restaurant employees, and, consequently, increasing job satisfaction, job involvement, and job security may improve an employee's customer focus. Having a better understanding of employees and factors which affect their focus on the services they provide to others is critical for restaurant managers as they hire and train employees.

Job satisfaction and organizational commitment: validating the Arabic satisfaction and commitment questionnaire (ASCQ), testing the correlations, and investigating the effects of demographic variables in the Lebanese banking sector

“…These results were consistent with main stream research (Mowday et al 1982;Lincoln and Kalleberg 1990;Ross and Reskin 1992;Dienhart and Gregoire 1993;Mueller, Boyer, Price and Iverson 1994;Yousef 1998;Oshagbemi 2000). Lincoln and Kalleberg (1990) in their study of work attitudes in the USA and Japan found that satisfaction was positively and strongly correlated with commitment.…”

Employee’s Job Performance: The Effect of Attitude toward Works, Organizational Commitment, and Job Satisfaction

“…In line with Dienhart and Gregoire, LaLopa [26] argued that job satisfaction is a significant predictor of organizational commitment. Different with Dienhart and Gregoire [13] and LaLopa [25], research which conducted by Markovits et al [33] suggested that affective organizational commitment was found to be most influential with respect to levels of intrinsic and extrinsic job satisfaction. In line with research which conducted by Markovits et al [33], research which conducted by Sharma and Bajpai [50] and Adeloka [1] also suggested that organizational commitment is being proven as the catalyst for enhancing the job satisfaction level of employees.…”

“…The first opinion, job satisfaction is a significant predictor of organizational commitment and the second opinion, organizational commitment is a significant predictor of job satisfaction. Dienhart and Gregoire [13] and LaLopa [26] were some of the researchers that supported the first opinion. Dienhart and Gregoire [13] revealed that many studies use different facets of satisfaction to predict employee attributes such as performance, organizational commitment, and service quality.…”

“…Dienhart and Gregoire [13] and LaLopa [26] were some of the researchers that supported the first opinion. Dienhart and Gregoire [13] revealed that many studies use different facets of satisfaction to predict employee attributes such as performance, organizational commitment, and service quality. In line with Dienhart and Gregoire, LaLopa [26] argued that job satisfaction is a significant predictor of organizational commitment.…”

Effects of Service Standards Communication and Servant Leadership on Strategic Competence and Customer Orientation

“…Desphande et al (1993) found out that customer orientation is related positively to business performance. Existing researches, such as Babakus et al (2009), Dienhart and Gregoire (1993), Donavan, Brown, and Mowen (2004), and Kusluvan (2003), have discovered that customer orientated employees are more successful in job performance exhibiting a higher organizational citizenship behavior (Ro & Chen, 2011). Saxe and Weitz (1982) have developed a SOCO scale to measure sales/customer orientation within an organization's sales staff.…”