Klient Wewnętrzny a Kultura Organizacyjna

Goranczewski, Bolesław; Szeliga-Kowalczyk, Anna

doi:10.7862/rz.2017.hss.3

Cited by 3 publications

(2 citation statements)

References 4 publications

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“…This form of participating observation was conducted from January 2019 to February 2020 (e.g. Easterby-Smith et al , 2015; Goranczewski, 2018, p. 85). Notes were taken of the self-observation process, which was a complementary method in our study.…”

Section: Methodsmentioning

confidence: 99%

Systemic support and environmental awareness in a normalised environmental management system consistent with ISO 14001

Bugdol

Goranczewski

Kądzielawski

2021

MEQ

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PurposeThe study aimed to determine the correlations occurring between systemic support and environmental awareness. Additionally, the authors wished to establish which systemic factors (criteria of the ISO 14001) impact those dependencies.Design/methodology/approachQuantitative and qualitative research were carried out (survey findings were analysed against documentation research and self-observation records). The authors used literature review, analysis of system documentation, survey research and self-observation. The research was conducted in the period from April to May 2020. It focused on a chemical company operating within the structure of a large capital group and employing over 1,500 people. The system theory was used in the research. This theory recognises the existence of correlations and interactions among its subsystems and the elements that constitute them.FindingsThe conducted study points unequivocally to a considerable discrepancy between employees' opinions and records made in the documentation. Correlations between support and awareness level do exist, although for them to be positive, it is necessary to ensure an efficient process of communicating the effectiveness of the environmental management system. Reliance merely on audit findings, management reviews and environment monitoring process is insufficient. More focus is required on building employee commitment, as well as on counteracting excessive formalisation.Originality/valueEnvironmental management systems have been gaining in popularity. There have been studies into the motives behind implementation of such systems, their benefits and their barriers for their application. However, there is a lack of research on the relationship between the individual criteria of the environmental management system.

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Section: Methodsmentioning

confidence: 99%

Systemic support and environmental awareness in a normalised environmental management system consistent with ISO 14001

Bugdol

Goranczewski

Kądzielawski

2021

MEQ

Self Cite

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“…The terminology standard PN-EN ISO 9000, 2006 presents the definition of a customer that "touches" the concept of an internal customer. Paying attention to the internal customer resulted, among others, in that the slogan "customer our master" has taken on a broader dimension and led to the equalization of internal and external customers in rights and obligations (Bank, 1996;Bugdol, 2003;Sikorski, 2002;Goranczewski and Szeliga-Kowalczyk, 2017).…”

Section: Social Leadershipmentioning

confidence: 99%

Denotation of Leadership Efficiency

Puszko¹

2021

ERSJ

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Purpose: Identification of the term efficiency on the basis of the literature on the subject and description of the author's concept of leadership efficiency. Design/Methodology/Approach: Despite the constant interest in the issues of efficiency, the literature on the subject does not provide a clear answer to the emerging doubts regarding the essence of efficiency and the possibility of its maximization. Efficiency is an ambiguous and variously interpreted concept. The article reviews the literature on the conceptual framework of efficiency with an emphasis on leadership efficiency. Then, an original concept of leadership efficiency was proposed, the basis of which is value for the client. The proposed concept was developed using the deductive method, i.e. inferring from what is general about what is special. Findings: An original concept of leadership efficiency. Practical Implications: Ability to choose the leadership cap. On an assessment or selfassessment basis, it allows leadership to be placed at an effective level. Originality/value: It can be a kind of a signpost for orientation as to the direction of actions aimed at improving the efficiency of leadership.

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Implementation of internal marketing in hotels – a case study of the Opole market

Goranczewski

2021

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This study assesses the extent to which Opole hotels rely on internal marketing. The assessment is based on results of a case study, analysis of documents, a diagnostic survey and logical analysis and construction. A questionnaire survey conducted in 12 hotels, accounting for about 92% of all hotels in Opole, was used to produce descriptive statistics of hotel characteristics. Most hotels evaluated in this study already use internal marketing. The most common marketing tools include training sessions, communication and information support, and active assistance provided by managers or owners to their employees. The main factors influencing the implementation of internal marketing in Opole hotels involve recruiting suitable staff, organising active training sessions for employees, and creating a friendly work environment. Based on the study findings, we recommend promoting the use of internal marketing among hotel owners and a wider range of tools that benefit employees of contemporary hotels.

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Klient Wewnętrzny a Kultura Organizacyjna

Cited by 3 publications

References 4 publications

Systemic support and environmental awareness in a normalised environmental management system consistent with ISO 14001

Systemic support and environmental awareness in a normalised environmental management system consistent with ISO 14001

Denotation of Leadership Efficiency

Implementation of internal marketing in hotels – a case study of the Opole market

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