Knowledge management systems utilisation and knowledge sharing effectiveness: an empirical study of social antecedents in Malaysian organisations

Oyefolahan, Ishaq Oyebisi; Dominic, P. D. D.; Karim, Nor Shahriza Abdul

doi:10.1504/ijbis.2012.050174

Cited by 7 publications

(2 citation statements)

References 38 publications

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“…Although examining the effect of motivation on behavioural outcomes helps explain how users might be motivated towards acting, most studies have overlooked the antecedent of professionals' motivation in the motivational process within a knowledge sharing context. There are a few exceptions, which include studies conducted by Li et al (2012), Gagné (2009), Oyefolahan and Dominic (2013) and Oyefolahan et al (2012). In Li et al's study, the antecedents of motivation are leadership characteristics in the context of open-source software development.…”

Section: Literature Review 21 the Consequences Of Motivationmentioning

confidence: 99%

“…Although autonomous motivation refers to performing an activity for reasons coming from inside the self, such as reflection on one's basic needs and desire and making choices from one's own will, controlled motivation refers to performing an activity for reasons from outside the self, such as pressure and coercion to think, feel or behave in particular ways (Deci and Ryan, 2012). It is arguable that motivational orientation is an important concept in a motivational process when considering the social factors as antecedents of motivation (Oyefolahan et al, 2012).…”

Section: Research Model and Hypothesesmentioning

confidence: 99%

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User’s feedback contribution to enhance professional online community: a motivational process

Zhang

Wang

Techatassanasoontorn

2019

VJIKMS

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Purpose The purpose of this study is to investigate the motivational process underlying users’ intention to provide feedback on user-contributed knowledge in professional online communities. User feedback can serve as a means of indicating the credibility of the online content, which can help community members in their knowledge-seeking process. Adopting such a user feedback mechanism is beneficial for users to identify relevant and credible content efficiently and for an online community to sustain itself. Design/methodology/approach Drawing on self-determination theory, an integrated model is proposed. In this model, behavioural intention is defined as the consequence of motivational orientations whose antecedences include various social factors. The model is empirically tested using survey data collected online and the structural equation modelling techniques. Findings The results show that users’ intention to provide feedback is primarily influenced by autonomous motivation. Autonomous motivation is in turn affected by social factors, including reciprocity, online reputation, trust in the user involvement mechanisms and affective and normative community commitments. Originality/value This study adds value to prior studies by stressing the significance and feasibility of user feedback in helping members of professional online communities with their knowledge-seeking process. It also contributes to the literature on user participation in these communities by showing the efficacy of a motivational process perspective and the role of motivational orientations, in particular, in explaining users’ behavioural intention.

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Section: Literature Review 21 the Consequences Of Motivationmentioning

confidence: 99%

Section: Research Model and Hypothesesmentioning

confidence: 99%