Making up one’s mind: – Patients’ experiences of calling an ambulance

Ahl, Caroline; Nyström, Maria; Jansson, Lennart

doi:10.1016/j.aaen.2005.10.002

Cited by 64 publications

(67 citation statements)

References 24 publications

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“…They were first asked to describe what had happened and how they made up their minds to call for an ambulance. Their answers on that issue have been analysed in a previous study (Ahl et al, 2006). Then, they were asked to describe what it was like to be cared for in an ambulance.…”

Section: Data Collectionmentioning

confidence: 99%

“…A previous study (Ahl et al, 2006) found that the decision to call for an ambulance often was preceded by hesitation and considerations of other options to get to the hospital rather than going by ambulance. The aim of this second study is to interpret and explain experiences of caring in pre-hospital care situations that are not defined as traumatic or life threatening.…”

Section: Introductionmentioning

confidence: 98%

“…The first study in the project described patients' decisions to call for an ambulance and wait for the ambulance to arrive (Ahl et al, 2006). The present second study directs interest to caring relations between patients and professional pre-hospital caregivers.…”

Section: Introductionmentioning

confidence: 99%

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To handle the unexpected – The meaning of caring in pre-hospital emergency care

Ahl

Nyström

2012

International Emergency Nursing

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Section: Data Collectionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

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To handle the unexpected – The meaning of caring in pre-hospital emergency care

Ahl

Nyström

2012

International Emergency Nursing

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“…Já foi identificado que o contato do usuário com um profissional de saúde, na Central de Regulação do SAMU ou na cena, com uma equipe de socorro, possibilita uma interação que propicia o compartilhamento de responsabilidades frente ao desconhecimento do que pode e/ou deve ser feito nas situações percebidas como urgentes (4) . Para outro autor (12) , a busca de um serviço de ambulâncias deriva da percepção do usuário de estar doente, além do que é um meio seguro e confiável para receber atendimento, representando uma possibilidade de acesso facilitado aos serviços hospitalares.…”

Section: Discussionunclassified

Percepções de urgência para usuários e motivos de utilização do serviço de atendimento pré-hospitalar móvel

Abreu¹,

Pelegrini²,

Marques³

et al. 2012

Rev. Gaúcha Enferm.

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RESUMOOs Serviços de Atendimento Móvel de Urgência atendem situações urgentes de diversas naturezas, e a procura ocorre conforme percepção do usuário sobre o que é urgente. O objetivo foi analisar percepções de urgência dos usuários que demandam atendimento no Serviço de Atendimento Móvel de Urgência de Porto Alegre e identificar motivos dessas solicitações. Estudo exploratório-descritivo, com abordagem qualitativa, com coleta de dados por meio de entrevistas semiestruturadas realizadas por telefone, no período de fevereiro a abril de 2009. Foi utilizada análise temática para tratamento das informações. Os usuários consideram como urgência condições que oferecem risco à vida, que necessitam de atendimento rápido, situações visíveis como sangramento, doenças crônicas e dificuldades de transporte e locomoção. Os usuários sentem-se motivados a acionar o serviço pela rapidez, pela gratuidade e para obter transporte. As percepções dos usuários sobre urgência são condizentes com a perspectiva biomédica dos profissionais de saúde e próprias do contexto social.Descritores: Serviços médicos de emergência. Socorro de urgência. Necessidades e demandas de serviços de saúde. Assistência pré-hospitalar. RESUMEN Los Servicios de Atención Móvil de Urgencias atienden situaciones urgentes de diversa naturaleza y la solicitud de tal servicio corresponde con la percepción del usuario sobre lo que es urgente. El objetivo fue analizar las percepciones de urgencia de usuarios que solicitan atención en un Servicio de Atención Móvil de Urgencias de Porto

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“…Those mainly treated have injuries or illnesses requiring immediate care, but which are not serious enough to require an ED visit. From a patient perspective, such situations are urgent because they are perceived as a crisis that cannot be handled alone [10,11]. To evaluate the chain of healthcare when the need for care is perceived as urgent by the patient, a questionnaire focusing on patients' experiences and based on caring science concepts is needed.…”

Section: Introductionmentioning

confidence: 99%

Use of the emergency medical services by patients with suspected acute primary healthcare problems: developing a questionnaire to measure patient trust in healthcare

Norberg-Boysen

Christensson

Wireklint-Sundström

et al. 2016

EJPCH

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Rationale, aims and objectives: The objective of this study was to develop a questionnaire measuring the level of trust and its constituents in patients calling the Emergency Medical Services (EMS) for suspected acute primary healthcare problems. The questionnaire is called the Patient Trust Questionnaire (PTQ). The following frontline service providers were involved: (1) The Dispatch Centre, (2) the Emergency Medical Services, and (3) the receiving unit (Emergency Department/Healthcare Centre). Method: Cross-sectional data were collected repeatedly and redundant items were discarded using a step-by-step approach. Based on a literature review, the PTQ was developed in line with the following 4-step procedure: (1) Item construction, (2) a face-to-face evaluation of separate items, (3) an empirical pre-evaluation targeting each separate frontline service provider and (4) an empirical full-scale evaluation. The inclusion criteria for participating were that the patient must be 18 years of age or older and suspected having an acute primary healthcare problem when calling the EMS. In the final full-scale evaluation of the questionnaire, 427 patients were included. Results: A set of 8 items with good psychometric properties remained through the developing procedure. Two constituents of trust emerged (labelled credibility and accessibility), which were robust across all frontline service providers. Conclusion: A new measuring instrument has been developed for this particular healthcare chain, for patients with suspected acute primary healthcare problems calling the EMS.Although not yet validated, the PTQ is a potentially useful tool in future healthcare research with reference to the concept of patient trust.

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Making up one’s mind: – Patients’ experiences of calling an ambulance

Cited by 64 publications

References 24 publications

To handle the unexpected – The meaning of caring in pre-hospital emergency care

To handle the unexpected – The meaning of caring in pre-hospital emergency care

Percepções de urgência para usuários e motivos de utilização do serviço de atendimento pré-hospitalar móvel

Use of the emergency medical services by patients with suspected acute primary healthcare problems: developing a questionnaire to measure patient trust in healthcare

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