Market Potential for ITSM Graduates: A Survey

Conger, Sue; Venkataraman, Ramesh; Hernández, Alex; Probst, Jack

doi:10.1080/10580530902797573

Cited by 14 publications

(2 citation statements)

References 2 publications

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“…In this regard, IT Service Management is an emerging discipline to enhance existing academic IT program offerings. The IT Service Management Forum conducted a survey which shows there is a market of at least 15,000 hires per year in the U.S. who have IT Service Management skills (Conger, Venkataraman, Hernandez, & Probst, 2009). Hopkins, Vice President of Skills Development at the Computing Technology Industry Association (CompTIA) (2008) notes -there is a distinct shortage of certain IT skills, and that shortage seems to be growing‖ (referenced by Hoffman, 2008, para.…”

Section: Review Of the Literaturementioning

confidence: 99%

Perceptions And Validation Of Key Information Technology Competencies From An IT Alumni Viewpoint: Another Stakeholder In The Curriculum Design Process

Hunt

Crews

Feather-Gannon

et al. 2011

RBIS

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Section: Review Of the Literaturementioning

confidence: 99%

Perceptions And Validation Of Key Information Technology Competencies From An IT Alumni Viewpoint: Another Stakeholder In The Curriculum Design Process

Hunt

Crews

Feather-Gannon

et al. 2011

RBIS

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“…There are universities introducing service science in computer information systems and management information systems programs to fill the need for IT service management practitioners in industry [7]. The IT service inventory may be used to guide the selection of core studies and electives for such programs.…”

Section: It Service Management and It Servicesmentioning

confidence: 99%

IT Services Management IT Service Inventory

Graves¹

2010

2010 43rd Hawaii International Conference on System Sciences

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Services Science is prevalent in academia, government, and industry across a range of disciplines. Services Science is evident in the field of Information Technology (IT) through the formalism of IT Service Management (ITSM), the Information Technology Information Library (ITIL), and ISO standard 20000. While there are standards, methods, research outcomes, and defined processes for IT Service Management, there is not a repository of the IT services that are the focus of ITSM. This paper uses definitions and descriptions from ITSM research as an instrument to identify data in the literature that represents IT service topics. The goal of the paper is to rationalize the data and propose an IT services inventory in the framework of ITSM. The IT service inventory is meant to better enable systematic IT services research and industry IT service planning, implementation, and execution.

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Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces

Iden

Langeland

2010

Information Systems Management

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Market Potential for ITSM Graduates: A Survey

Cited by 14 publications

References 2 publications

Perceptions And Validation Of Key Information Technology Competencies From An IT Alumni Viewpoint: Another Stakeholder In The Curriculum Design Process

Perceptions And Validation Of Key Information Technology Competencies From An IT Alumni Viewpoint: Another Stakeholder In The Curriculum Design Process

IT Services Management IT Service Inventory

Setting the Stage for a Successful ITIL Adoption: A Delphi Study of IT Experts in the Norwegian Armed Forces

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