Measuring Knowledge Management Project Performance

Oufkir, Latifa; Kassou, Ismail

doi:10.1007/978-3-319-77703-0_7

Cited by 3 publications

(5 citation statements)

References 21 publications

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“…Building on previous study of the design of a KM flow model (Oufkir and Kassou, 2018), it is accepted that a knowledge flow model entails a cyclic sequence of KM activities. In fact, within firms, four forms of knowledge exist (tacit individual knowledge, explicit individual knowledge, tacit collective knowledge and explicit collective knowledge).…”

Section: Knowledge Management Activitiesmentioning

confidence: 99%

“…KM is introduced into enterprises by the implementation of KM projects that refer to a whole or a part of a socio-technical system. KM projects, also termed KM initiatives, constitute an attempt to structure the technology and knowledge of individuals and firms to ensure knowledge flow and accomplish organizational objectives (Oufkir and Kassou, 2018). Accordingly, this may range from a purely social practice (such as a lunch and learn session) to a completely integrated IT system (such as a knowledge portal).…”

Section: Introductionmentioning

confidence: 99%

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Performance measurement for knowledge management project: model development and empirical validation

Oufkir

Kassou

2019

JKM

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Purpose This paper aims to propose a model for measuring the performance of knowledge management (KM) projects in enterprises. No such model has been proposed in the literature thus far. The activities, factors and outcomes of KM are the main constructs of the model. Their operationalization and interactions are investigated. Design/methodology/approach A survey was conducted of 120 respondents from SME firms in Morocco. A structural equation modeling (SEM) technique called partial least squares (PLS) was used to assess the validity of the constructs and verify the hypotheses. A performance index for KM projects was derived from the model constructs. Findings The results support the model designed for KM activities and related interactions. The effects of KM activities on its outcomes are significant as well. The results also confirm that KM factors are predictors of KM activities and that the effects of these are significant. Furthermore, a performance importance analysis (importance performance map analysis [IPMA]) was performed on the data to expand the results of the PLS-SEM by identifying under-performing KM drivers that require managerial action. Originality/value This paper is one of the first to propose a generic performance measurement model for KM projects. Additionally, it is a pioneering study in the use of IPMA for KM performance measurement.

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Section: Knowledge Management Activitiesmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Performance measurement for knowledge management project: model development and empirical validation

Oufkir

Kassou

2019

JKM

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“…Employees are the value-adding elements of a company and the source of new ideas, tacit knowledge and skills (Yang et al , 2012; Ardichvili, 2016). On the other hand, external human resources are known as knowledge providers (Oufkir and Kassou, 2018; Tan and Wong, 2017; Afable et al , 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

“…This is a feature shared by methods such as intangible assets monitor (Erik Sveiby, 1997) and KM performance index (Chang Lee et al , 2005). On the other hand, the project-based methods used in recent approaches (Oufkir and Kassou, 2018; Garcia and Mollaoglu, 2020) seek to measure knowledge in a project team.…”

Section: Literature Reviewmentioning

confidence: 99%

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A two-phase decision-making model for product development based on a product-oriented knowledge inventory model

Dastaki

Afrazeh

Mahootchi

2021

JKM

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Purpose Over the past years, many studies have explored the role of knowledge management (KM) in companies. KM is concerned with the measurement of knowledge to manage knowledge efficiently. On the other hand, the intangible nature of knowledge makes its measurement challenging. Furthermore, there is no standardized method to measure knowledge, and it is chiefly measured based on the subjective judgment of researchers. Moreover, New Product Development (NPD) departments in many companies strive to assess their knowledge in terms of company products and knowledge workers. Hence, this study aims to propose a product-based two-phase technique that measures the company knowledge inventory. Design/methodology/approach In the first phase, the value of knowledge is quantified relative to products, knowledge workers and the entire company using two concepts of knowledge width and depth. Then, a three-dimensional knowledge asset map (knowledge, products and knowledge worker dimensions) is designed to assess and audit knowledge workers. Finally, this technique recruits an integer linear programming model with a cost minimization objective function to optimize the supply of NPD knowledge requirements in the second phase. Findings This model enables managers to determine what type of knowledge can be supplied by existing knowledge workers, whether within the company or by other external sources. Originality/value Among existing knowledge measurement methods, only a few use a product-based measuring technique. However, they fail to offer suitable scenarios for managers' decision-making process and consider cost structures in measurement techniques. Hence, this paper attempts to overcome these drawbacks.

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A Review of Knowledge Sharing Challenges within E-government Projects: A Perspective of the Ipe Knowledge Sharing Model

Amunkete

Seymour

2023

Communications in Computer and Information Science

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Measuring Knowledge Management Project Performance

Cited by 3 publications

References 21 publications

Performance measurement for knowledge management project: model development and empirical validation

Performance measurement for knowledge management project: model development and empirical validation

A two-phase decision-making model for product development based on a product-oriented knowledge inventory model

A Review of Knowledge Sharing Challenges within E-government Projects: A Perspective of the Ipe Knowledge Sharing Model

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