Measuring the Quality of Islamic Banks Services and Its Impact on Customers Satisfaction A Survey Study on the Islamic Banks Customers in Lattakia-Syria

Abstract

Contribution/ OriginalityThis study contributes in the existing literature of the Islamic Banking through identifying the most important factors that influence customers' satisfaction and determine the relative importance of the service quality' dimensions of customer satisfaction.

The Effect of Personal Factors on the Customer Rating of the Quality of Services of the Islamic Banks Operating in the Syrian Coast

“…This justifies the researcher's use of this model in the study. It can be said that, looking at the relation between the dimensions of the service quality and the culture of the customers who is receiving the service, also looking at the society where they live and its level of advancement, there can be various measurements of the service quality in Islamic banks in terms of dimensions, and they differ from one society to another, and from a period of time to another within the same society which explains the existence of numerous measurements of the service quality (Hammoud, 2016).…”

“…Looking at the inability of the banking management to control the prices of its products as means to distinguish them from its opponents' products, the importance of quality is highlighted as the main tool to achieve that (Hammoud, 2016). Probably, this concept is largely highlighted in Islamic banks because they are competing with other Islamic banks as well as with traditional banks, and they face the challenge of preserving the Islamic identity (Dusuki and Abdullah, 2007).…”

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“…Islamic banks in terms of dimensions, and they differ from one society to another, and from a period of time to another within the same society which explains the existence of numerous measurements of the service quality (Hammoud, 2016).…”

“…Looking at the inability of the banking management to control the prices of its products as means to distinguish them from its opponents' products, the importance of quality is highlighted as the main tool to achieve that (Hammoud, 2016). Probably, this concept is largely highlighted in Islamic banks because they are competing with…”

Zakat collection and distribution system and its impact on the economy of Indonesia

“…For instance, from the context of Malaysia, it is the obligation of each state to collect the zakat funds (Rahim & Rahman, 2007). In this regard, the role of Indonesian agency is significant which is responsible for collecting and distributing zakat payments to the needy people in the local community (Bakar & Abdghani, 2011;Havidz & Setiawan, 2015;Ali et al, 2016;Hammoud & Bittar, 2016;Bittar, 2017;Javaid & Alalawi, 2018;Hassan & Alanazi, 2018).…”