Modeling IS Planning Benefits Using ACE

“…27 McFarlan et al 28 assert that the standing and role of information systems within different types of businesses positively contribute to business strategies, while the strategic role of the information system varies in accordance with top managers' participation and planning. Ang et al 29 point out that top managers must provide sufficient resources and assist in the planning of the information systems to facilitate its success within the organization. Moreover, McDonough 30 identifies that the support of top managers on project teams will have a direct impact on adoption success.…”

Section: Assimilation Level After the Introduction Of Information Sysmentioning

confidence: 99%

Perspectives on the Performance of Supply Chain Systems: The Effects of Attitude and Assimilation

Wang

Pauleen

et al. 2011

Int. J. Info. Tech. Dec. Mak.

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The introduction of information systems into industry to enhance operational efficiency is a common business strategy. Introducing such information systems should be expected to enhance employee satisfaction if the systems work as expected. Based on previous studies of supply chain management (SCM) and using institution theory, and technology use and acceptance models, this study applies the lens of attitude and assimilation to explore employee behavior toward using SCM systems after implementation, as well as how employees' attitude and assimilation impact on the performance of the supply chain. Collecting data from employees in the relevant departments from selected companies through a survey and applying SEM in the analysis, the study finds that the employee's perceived ease of use, perceived usefulness, and the subjective norm (Theory of Reasoned Action) have a positive impact on their attitudes toward their use of the SCM systems. Furthermore, it was found that top management's positive beliefs and participation also have a positive impact on assimilation and SCM performance. Finally, it was found that attitudes toward the use of SCM systems impact upon information performance but not in other outcomes of SCM operations. Implications for research and practice are raised. This study contributes to the body of knowledge by adding to our understanding of the relationships among users' attitude, assimilation, and business performance at the post-adoption stage within the context of SCM systems.

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“…As responses from management and frontline staff were separated for analysis, we had a total of 40 independent variables. A factor analysis was conducted to reduce the number of variables to a parsimonious and smaller set before ACE analysis (Ang et al, 1999;Hays & Hill, 2001ab;Sum et al, 1995). Several tests were conducted on the suitability of the data for factor analysis (Hair et al, 1998;Hays & Hill, 2001ab).…”

Section: Improvement (Frontline)mentioning

confidence: 99%

“…However, related literature on learning and motivation has suggested that employee variables affect performance in a non-linear fashion. For example, learning is non-linear (Ang, Quek, Teo, & Liu, 1999;Argote, Beckman, & Epple, 1990;Baloff, 1971;Givons & Horsky, 1990;Little, 1979;Yelle, 1979). Similarly, the literature on motivation has also suggested non-linear performance-motivation relationships where performance first increases with motivation but then could decrease at high levels of motivation (Birch, 1945;McClelland, 195 1;Patrick, 1934;Vroom, 1964;Yerkes & Dodson, 1908).…”

Section: Introductionmentioning

confidence: 99%

“…ACE has been employed in previous research involving soil-water diffusitivity (De Veaux & Steele, 1989), engine exhaust emissions (Rodriguez, 1985), stress corrosion (Easton et al, 1984), seismic (Brillinger & Preisler, 1984), Material Requirement Planning (Sum et al, 1995(Sum et al, , 1999 and Information Systems Planning (Ang et al, 1999). Hart, Schlesinger, and Maher (1992) defines a service guarantee as a statement explaining the service customers can expect (the promise) and what the company will do if it fails to deliver (the payout).…”

Section: Introductionmentioning

confidence: 99%

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Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)*

et al. 2002

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This paper addresses the dearth of empirical research on the relationship between service guarantee and perceived service quality (PSQ). In particular, we examine the moderating effects of a service guarantee on PSQ. While a recent study provided empirical evidence that service quality is affected by service guarantee and employee variables such as employee motivationlvision and learning through service failure, the nature and form of the relationships between these variables remain unclear. Knowledge of these relationships can assist service managers to allocate resources more judiciously, avoid pitfalls, and establish more realistic expectations. Data was obtained from employees and customers of a multinational hotel chain that has implemented a service guarantee program in 89 of its hotels in America and Canada. As the employee variables could affect performance in a non-linear fashion, we relaxed the assumption of model linearity by using the Alternating Conditional Expectations (ACE) algorithm to amve at abetterfitting, non-linear regression model for PSQ. Our findings indicate the existence of significant non-linear relationships between PSQ and its determinant variables. The ACE model also revealed that service guarantee interacts with the employee variables to affect PSQ in a non-linear fashion. The non-linear relationships present new insights into the management of service guarantees and PSQ. Explanations and managerial implications of our results are presented and discussed.

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Modeling IS Planning Benefits Using ACE

Cited by 17 publications

References 49 publications

The effectiveness of strategic information systems planning under environmental uncertainty

The effectiveness of strategic information systems planning under environmental uncertainty

Perspectives on the Performance of Supply Chain Systems: The Effects of Attitude and Assimilation

Modeling the Effects of a Service Guarantee on Perceived Service Quality Using Alternating Conditional Expectations (ACE)*

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