New modes of innovation

Gadrey, Jean; Gallouj, Faı̈z; Weinstein, Olivier

doi:10.1108/09564239510091321

Cited by 300 publications

(32 citation statements)

References 7 publications

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“…Third, Gadrey, Gallouj, and Weinstein (1995) view services innovation as a key factor in organizational success, and they present six innovation models to describe service innovation: radical innovation, improvement innovation, incremental innovation, ad hoc innovation, re-combinative innovation, and formalization innovation. Their study shows that non-technical capabilities like human and organizational capabilities are important in innovation.…”

Section: Literature Reviewmentioning

confidence: 99%

Information and communication technology and user knowledge-driven innovation in services

Park

Cho

Jung

et al. 2015

Cogent Business & Management

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User knowledge has been an important source of novel product development and innovation, but gathering accurate user knowledge has been time consuming and difficult because user knowledge is tacit and globally dispersed. However, information and communication technology can expand the boundaries by making user knowledge easier and less expensive to access. Structures and organizations are emerging to perform the task of user information gathering. This paper examines the nature of user knowledge and the emergence of a new system/ structure for user knowledge gathering and user involvement in innovation. Three case studies of business innovation in three different organizations illustrate the ways that the organization matches the type of innovation with the characteristics of user knowledge. User involvement can occur either through direct input or via feedback provided after customers received services. User input can also be either proactive or reactive. User knowledge is often employed to monitor service workers also, which has significantly contributed to recent improvement in service quality. The cases presented support our proposition.

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Section: Literature Reviewmentioning

confidence: 99%

Information and communication technology and user knowledge-driven innovation in services

Park

Cho

Jung

et al. 2015

Cogent Business & Management

View full text Add to dashboard Cite

show abstract

“…Although the literature concerning innovation in the banking service is sparse, researchers seem to agree on the fact that the observation on the use and implementation of theories about the innovation of industry are inadequate to study innovations in service businesses, in general, and in the banking industry in particular (Gadrev et al, 1995). Drejer (2004) adopted the same concepts and tools that are used to study innovations.…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

Predicting overall Staffs’ Creativity and Innovative Work Behavior in Banking

Tri

Nga

Sipko

2019

Management &Amp; Marketing. Challenges for the Knowledge Society

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This study focuses on the impact of empowering leadership and challenges work environment on both sale employee's creativity and innovative work behavior in the Vietnamese banking industry. An empirical test, a structural equation model comprising a sample of 319 sale employees in 15 banks, indicates a strong relationship between sales staff creativity and innovative work behavior. Moreover, the findings indicate that both an empowering leadership and a challenging work environment can trigger sale employees' creativity. Finally, innovative work behavior has a positive impact on innovative output. In general, this study contributes with some suggestions for bank managers to identify appropriate methods in order to stimulate the creativity and innovative work behavior of employees with the objective of achieving strong and sustainable business performance.

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“…He considered that organizational commitment is a psychological phenomenon occurring when employees had to stay in the organization with the increased investment in the organizations unilaterally. Gadrey (1995) [4] considered that service creativity is the combination of all employees' abilities to solve customers' problems. Zhou and George (2001) [5] proposed that personal innovation ability is the basic of organizational innovation.…”

Section: Literature Review and Hypotheses Development Affective Commimentioning

confidence: 99%

Hotel Frontline Employee’s Affective Commitment and Service Creativity: the Mediating Effect of Emotional Labor

Shi¹,

Su²

2017

dtetr

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Abstract. According to the investigation of three star hotels' employees and 108 effective questionnaires, we study the relationship between the affective commitment and service creativity of employees and the mediating effect of emotional labor. The results showed that affective commitment has a significant positive relationship with emotional labor and employees' service creativity; and emotional labor has a significant positive influence on the service creativity; deep acting plays a part of the mediating role between affective commitment and employees' service creativity. Surface acting plays a completely mediating role in the relation between affective commitment and service creativity.

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New modes of innovation

Cited by 300 publications

References 7 publications

Information and communication technology and user knowledge-driven innovation in services

Information and communication technology and user knowledge-driven innovation in services

Predicting overall Staffs’ Creativity and Innovative Work Behavior in Banking

Hotel Frontline Employee’s Affective Commitment and Service Creativity: the Mediating Effect of Emotional Labor

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