Organizational climate enhance service quality through enhancing OCB in public hospital.

Sidin, Indahwaty; Arifah, Nur; Mahmuda, Rifa'ah

doi:10.35841/biomedicalresearch.30-19-304

Cited by 7 publications

(5 citation statements)

References 31 publications

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“…High OCB has been related with quality service care. However, OCB's contribution to quality services has a limited concept and empirical support (Almutawa, Muenjohn, & Zhang, 2018;Sidin & Arifah, 2019). The public healthcare system is a popular sector with significant attention from researchers and healthcare practitioners globally.…”

Section: Problem Statementmentioning

confidence: 99%

Psychological capital and organisational citizenship behaviour in selected public hospitals in the Eastern Cape Province of South Africa

Chamisa

Mjoli

Mhlanga

2020

SA j. hum. resour. manag.

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Orientation: The relationship between psychological capital (PsyCap) and organisational citizenship behaviour (OCB) is important to establish especially in the South African public hospitals where the quality of healthcare services have been reported to have deteriorated.Research purpose: The purpose of this study was to examine the relationship between psychological capital and organisational citizenship behaviour among nurses in the public hospitals.Motivation for the study: There is crisis in the public nursing sector as nurses are reported to be working under pressure as a result of increased workload and responsibilities beyond their scope of practice (in terms of doing the work that they are not trained for and more work than they can handle), in addition to rapidly changing work environments.Research approach, design and method: The present study follows a quantitative cross-sectional design using a questionnaire on a sample of 228 nurses from public hospitals in the Eastern Cape Province, South Africa.Main findings: The findings of the study confirm that psychological capital has a significant positive relationship with organisational citizenship behaviour.Practical/managerial implications: The study recommends management to recognise the area of OCB in the public hospitals and work in nurturing and retaining those nurses capable of displaying such behaviours.Contribution/value add: The study validates aspect of reciprocity of the Social exchange theory. Nurses with high levels of hope, self-efficacy, resilience and optimism showed reciprocity through the display of OCBs. The study also validates the aspect of job resources in eroding job demands from the Job demands resources model.

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Section: Problem Statementmentioning

confidence: 99%

Psychological capital and organisational citizenship behaviour in selected public hospitals in the Eastern Cape Province of South Africa

Chamisa

Mjoli

Mhlanga

2020

SA j. hum. resour. manag.

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“…Research done by Pozveh and Karimi (2020), Arbiyanti and Sudibjo (2020), Khaeruddin (2020), by Pudjiomo and Shrah (2019), Mahendra and Surya (2017), Sudirjo (2017), andNugroho et al (2020) show that organizational climate has a positive and significant correlation toward OCB. In contrast, research by Sidin et al (2019) shows that organizational climate has no contribution toward OCB. Based on the finding in this research, then a pleasant organizational climate need to be created for the employees at PT.…”

Section: Methodsmentioning

confidence: 89%

Organizational Commitment: The Mediator for Work Motivation and Organizational Climate Toward Organizational Citizenship Behavior (OCB)

Suliati

Sapta²,

Sujana³

et al. 2022

jabm

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The aim of this research is to know and analyse the role of mediated organizational commitment in determining work motivation, and organizational climate toward Organizational Citizenship Behaviour (OCB) of the employee at PT. Banoli Motor Denpasar. Census method is used in this research, where all the staff in total 76 people regarded as the sample. The data collected were then analysed further using structural equation modelling (SEM Analysis) with PLS technique. The findings of this research are; that work motivation has a positive and significant correlation towards organizational commitment, organizational climate contributes positively and significantly toward organizational commitment, work motivation does not significantly correlate toward OCB, organizational climate and organizational commitment have a significant and positive correlation toward OCB. Organizational commitment is proven as a full mediation between work motivation and OCB, and a partial mediation among organizational climate and OCB. These findings mean that mediation of organizational commitment can be the determinant on the indirect effect of work motivation toward OCB, and organizational climate toward OCB at PT. Banoli Motor's staff Denpasar.

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“…The values and perceptions of group members in an organization shape and influence the attitudes and behavior of the group concerned (Tri Sulaksono 2005). The results of the study indicate that service performance is determined by the atmosphere or climate of the work environment within an organization (Miah 2017a;Sidin, Arifah, and Mahmuda 2019). Other research which states that service performance is determined by organizational culture is carried out by (Furrer and Liu 2000;Hung Trong Hoang, Sally Rao Hill n.d.).…”

Section: Introductionmentioning

confidence: 91%

Strategy for Improving Service Performance through Organizational Culture and Climate

Kurnaedi¹,

Agustina²,

Karyono³

2020

BIRCI

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The problem of competition and the demands of changing times towards globalization and modernization are quite dynamic, so that demands high performance and high performance can be realized by the conducive organizational climate and organizational culture that is open to technological and information changes. This study aims to determine the extent of the role and influence of organizational culture and climate on service performance. This research method uses descriptive and verification research. Descriptive research tries to provide an overview of research variables that are able to provide information on current conditions, while verification research to draw a conclusion to provide an explanation of the relationship between variables, so that by doing verification analysis can provide an explanation of the contribution of the magnitude of the relationship or influence and the results of hypothesis testing that was submitted. The results of the study prove that the organizational culture, organizational climate and service performance variables are descriptive in the good category. While the results of the verification study prove that organizational climate has a greater effect on service performance when compared to organizational culture. The results of this study provide recommendations to the PD. BPR Sukahaji should always maintain, maintain and even improve the creation of climate and organizational culture, especially for the creation of a work environment related to organizational climate.

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Organizational climate enhance service quality through enhancing OCB in public hospital.

Cited by 7 publications

References 31 publications

Psychological capital and organisational citizenship behaviour in selected public hospitals in the Eastern Cape Province of South Africa

Psychological capital and organisational citizenship behaviour in selected public hospitals in the Eastern Cape Province of South Africa

Organizational Commitment: The Mediator for Work Motivation and Organizational Climate Toward Organizational Citizenship Behavior (OCB)

Strategy for Improving Service Performance through Organizational Culture and Climate

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