Organizational Communication, Job Stress and Citizenship Behaviour of IT Employees in Nigerian Universities

Abstract

The study examined the relationship among organizational communication, job stress, and citizenship behaviour of IT employees in Nigerian universities and investigated if differences existed in the rating of these variables between federal and state university employees. Data were collected from IT employees in University of Agriculture Makurdi and Benue State University Makurdi (n = 49). Using Pearson correlation coefficient, t-test and regression model as tools of data analysis, the study found that there was no difference in organizational communication and stress levels between IT employees in federal and state universities. However, differences existed in citizenship behaviour between the two samples, with IT employees in the state university showing higher levels of citizenship behaviour. The study also found a significant positive relationship between organizational communication and citizenship behaviour while stress levels were not found to be related to either organizational communication or citizenship behaviour. The implications of the findings were discussed with recommendations made.

Understanding the Roles of Organizational Identification, Trust and Corporate Ethical Values in Employee Engagement–Organizational Citizenship Behaviour Relationship: A Study on Indian Managers

“…The present research will investigate the impact of organizational identification, trust and corporate ethical values (CEV) on OCB. Previous research has investigated the relationship between transformational leadership and OCB (Lin & Hsiao, 2014), organizational commitment, job satisfaction and OCB (Hussain, Ahmad, Ahmed, Saleem & Munir, 2012;Ortiz-Zayas et al, 2014); charismatic leadership, work engagement and OCB (Babcock-Roberson & Strickland, 2010), organizational communication, job stress and OCBs (Ayatse & Ikyanyon, 2012), organizational climate and OCB (Randhawa & Kaur, 2015); however, there have been no empirical work on understanding the roles of organizational identification, trust and ethical corporate values in employee engagement-OCB relationship, either in India or abroad.…”

Organizational Citizenship Behavior among Local Government Employees in East Coast Malaysia: A Pilot Study

“…Communication can be formal which follows the formal structure of an organization or informal which is based on social relationships (Kandlousi, Ali & Abdollahi, 2010;Guffy, Rhoddes & Rogin, 2005) and can flow in downward, upward and cross-wise directions (Ayatse, 2005). Study by Ayatse and Ikyanyon (2012) provided evidence that organization communication is an important predictor of IT employees in Nigerian universities which implies that employees' citizenship behavior will be increased when they are satisfied with the communication channels and processes in the organization. Another study by Kandlousi, Ali and Abdollahi (2010) supported the findings that a relationship existed between OCB and organizational communication.…”

The Effect of Organizational Citizenship Behavior (OCB) Towards Work Stress and Performance of Employees in Income Agency Regional City of Denpasar

“…Viewed on the other hand OCB is able to increase the level of employee stress as stated by Jain (2012) in his study found that OCB has a negative and significant effect on work stress. (Ayatse & Ikyanyon, 2012) based on his research in Negeria found different results that OCB had a positive effect on work stress.…”