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PurposeEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality Management (TQM) is important so that decision-makers can base their decisions on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcare professionals. In this study, it is aimed to evaluate the effect of organizational innovation on business excellence and to reveal the role of strategic planning awareness in this relationship in hospitals.Design/methodology/approachThe data were collected using a quantitative questionnaire to 450 healthcare professionals working in private hospitals operating in Istanbul (Turkey). The data were analyzed using the AMOS (Analysis of Moment Structures) 23.0 and SPSS (Statistical Package for the Social Sciences) for Windows 25.0 program. In addition to the reliability analysis, confirmatory factor analysis was performed using the AMOS program to test the construct validity of the scales. The model established in line with the research hypotheses was tested with path analysis and mediator role analysis.FindingsThe results confirm that organizational innovation has a statistically significant and positive effect on strategic planning awareness and business excellence. In addition, it has been determined that strategic planning awareness has a statistically significant and positive effect on business excellence. Moreover, the research model confirms that strategic planning awareness plays a mediating role in the relationship between organizational innovation and business excellence.Research limitations/implicationsThe limitation of the study is that it was conducted only in private hospitals. A comparative study that includes the public health sector can further strengthen the research framework.Practical implicationsHospitals that invest in innovative activities can get the reward of their efforts as business excellence. However, this is affected by the strategic planning awareness of healthcare professionals. Research results present the role of strategic planning awareness on the way to business excellence led by organizational innovation. Achieving business excellence in complex and constantly changing environmental conditions depends on an appropriate strategic plan for hospitals. In order to achieve these goals included in the strategic plans, the education of healthcare professionals that contributes to their strategic perspectives should be supported and their participation in decision-making processes should be ensured.Originality/valueThe research contributes to the literature on the relationship between organizational innovation and business excellence in the health sector. In addition, revealing the role of strategic planning awareness of healthcare professionals in this relationship is the originality of the research. In addition, the research supports the literature that allows performance evaluation in hospitals to be carried out with a business excellence model based on TQM.
PurposeEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality Management (TQM) is important so that decision-makers can base their decisions on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcare professionals. In this study, it is aimed to evaluate the effect of organizational innovation on business excellence and to reveal the role of strategic planning awareness in this relationship in hospitals.Design/methodology/approachThe data were collected using a quantitative questionnaire to 450 healthcare professionals working in private hospitals operating in Istanbul (Turkey). The data were analyzed using the AMOS (Analysis of Moment Structures) 23.0 and SPSS (Statistical Package for the Social Sciences) for Windows 25.0 program. In addition to the reliability analysis, confirmatory factor analysis was performed using the AMOS program to test the construct validity of the scales. The model established in line with the research hypotheses was tested with path analysis and mediator role analysis.FindingsThe results confirm that organizational innovation has a statistically significant and positive effect on strategic planning awareness and business excellence. In addition, it has been determined that strategic planning awareness has a statistically significant and positive effect on business excellence. Moreover, the research model confirms that strategic planning awareness plays a mediating role in the relationship between organizational innovation and business excellence.Research limitations/implicationsThe limitation of the study is that it was conducted only in private hospitals. A comparative study that includes the public health sector can further strengthen the research framework.Practical implicationsHospitals that invest in innovative activities can get the reward of their efforts as business excellence. However, this is affected by the strategic planning awareness of healthcare professionals. Research results present the role of strategic planning awareness on the way to business excellence led by organizational innovation. Achieving business excellence in complex and constantly changing environmental conditions depends on an appropriate strategic plan for hospitals. In order to achieve these goals included in the strategic plans, the education of healthcare professionals that contributes to their strategic perspectives should be supported and their participation in decision-making processes should be ensured.Originality/valueThe research contributes to the literature on the relationship between organizational innovation and business excellence in the health sector. In addition, revealing the role of strategic planning awareness of healthcare professionals in this relationship is the originality of the research. In addition, the research supports the literature that allows performance evaluation in hospitals to be carried out with a business excellence model based on TQM.
The aim of this study is to investigate whether it is possible to explain the innovative activities and performance of enterprises through the intellectual capital they adopt. In this context, in this study, the relationships between intellectual capital and innovation and manufacturing performance have been empirically examined. The normality of the data was checked using the statistical program, exploratory factor analysis was applied for construct validity, and correlation and regression analyzes were performed to test the hypotheses. The effect of intellectual capital on manufacturing performance and the mediating role of innovation were analyzed by using the Process Macro 4.0 plugin. The findings show that intellectual capital has a significant and positive effect on innovation. It shows that human and relational capitals, which are two of the intellectual capital dimensions, have a positive effect on innovation, but structural capital does not have a significant effect on innovation. Innovation, on the other hand, has been found to have a positive effect on manufacturing performance holistically (including all dimensions). In addition, it has been seen that innovation has a mediating role in the relationship between intellectual capital and manufacturing performance.
Bu çalışmanın amacı örgütsel politika algısı ile duygusal emeğin; örgütsel yeniliği etkileyip etkilemediğinin ampirik olarak ortaya konulmasıdır. Çalışmada nicel araştırma yöntemlerinden tarama araştırma yöntemi kullanılmış olup analiz çeşidi olarak ilişkisel analiz kullanılmıştır. Örgütsel politika ve duygusal emeğin, örgütsel yenilik üzerindeki etkisini incelemek amacıyla, SPSS programı kullanılarak çoklu regresyon analizi gerçekleştirilmiştir. Analizler sonucunda, örgütsel politika ve duygusal emek puanlarının örgütsel yenilik puanını yordama gücü istatistiksel olarak anlamlı bulunmuştur. Günümüz dünyasında bilim ve teknoloji çok hızla gelişmekte buna ayak uyduramayan ve kendini adapte edip yenileyemeyen örgütler, bu rekabette geri kalmakta ve dezavantajlı konuma düşmektedirler. Bu nedenle örgütsel yenilik, örgütlerin günümüz dünyasında varlığını sürdürebilmesi ve güçlü kalabilmesi için son derece stratejik ve vazgeçilemez bir unsur konumundadır. Örgütsel yenilik hedefleyen örgütlerin, örgütsel politikalarını bu yönde belirlemesinden ayrıca çalışanların duygusal emek algılamalarını da yenilik uygulamalarını besleyecek ve destekleyecek ölçüde yönlendirmeleri gerektiğinden söz edilebilir.
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