Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif

Azizah, Ikrimah Nur; Lestari, Rissa Nur; Purba, Humiras Hardi

doi:10.22219/jtiumm.vol19.no2.127-136

Cited by 18 publications

(13 citation statements)

References 8 publications

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“…This matrix describes the basic process in QFD, namely meeting customer needs (what's) with consideration of technical requirements (how's) [12]. [13] States that the structure of the QFD chart is similar to the frame of the house. The HOQ has several sub-matrixes that are connected in several ways, each with related information.…”

Section: Figurementioning

confidence: 99%

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Wahjoedi¹

2022

World J. Adv. Res. Rev.

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This paper explores how the quality function deployment (QFD) is used to translate customer needs into technical parameters that will be controlled in the process and ultimately can produce products as customers expect. This research through field observations and brainstorming with representative employees to create house of quality and set recommendation actions. With strong support and commitment to complete actions, resulting in better product quality that shows a gradual shift in product quality from grade B to grade A means that operations are more reliable. Through QFD, it will be known what customers really want, which is the most important customer needs, what can be controlled in meeting customer needs so that customer needs can be met. This paper suggests several approaches and actions that can be of high value especially in the woodworking industries.

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Section: Figurementioning

confidence: 99%

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Wahjoedi¹

2022

World J. Adv. Res. Rev.

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“…The following is the calculation of efficiency after implementation which is presented in table form. After the implementation of the tool, the results obtained can be seen in the comparison in Table there is a decrease between working hours, operator travel time and water and chemical consumption HOQ research is determined by calculating the priority scale shown by a ranking system for the selection of innovations to be produced and there is a comparative survey between the systems before and after the implementation of the tool which can be seen in Determining the priority scale of the customer requirements, namely operator requests and functional requirements or technical responses [6] generates basic ideas for designing an automatic dust detector device and after the implementation process there is an increase in the value of the author's survey for each operator's request so that it is stated that the implementation of automatic dust detector equipment can increase work efficiency [7] and improve the performance of the dust suppression system equipment and the performance of the operator in operational activities.…”

Section: Tool Work Systemmentioning

confidence: 99%

Implementation of Automatic Dust Detector on Dust Suppression System on Transfer Tower 0 In Paiton 9 Power Plants

Maulana

Trismawati²,

Mustakim³

2021

Mekanika: Majalah Ilmiah Mekanika

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<p>The operation of dust suppressor and dust collector was operating semi-manually by pressing the power button on the local panel during the initial unloading of coal material from the barge or stockpile, where local operators manage several large areas. This research is carried out on the implementation of Automatic Dust Detector for Dust Suppression operational at Paiton Unit 9 power plants with the aim of increasing the efficiency of operator and equipment performance. We use House of Quality (HOQ) as a determinant of the priority scale for technical response to be implemented, namely the addition of an Automatic Dust Detector. The results obtained showed a decrease in the calculation of the dust suppression operating time, i.e. from 5 hour 54 minutes to 5 hour 6 minutes, from 1005,36L/barge to 869,04L/barge for water consumption, and 1L/barge to 0,86L/barge for chemical use. Furthermore, the implementation of the Automatic Dust Detector can significantly increase efficiency at least 15% from operating time difference. </p>

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“…It was used by the company to translate its customer requirements into technical languages. It was not only used in the manufacturing industry, such as the research of Azizah, Lestari, and Purba (2018) to reduce customer claims related to quality and delivery in automotive component manufacture. Ionica and Leba (2015), Ko (2015), and Darmawan et al (2017) also implemented QFD as the method for product quality development.…”

Section: Figure 4 Rq Problem Classificationmentioning

confidence: 99%

Quality Function Deployment for Quality Performance Analysis in Indonesian Automotive Company for Engine Manufacturing

Jaqin

Rozak

Purba

2020

ComTech

Self Cite

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The research aimed to improve the quality problem from the previous plant that contributed to the Rate of Quality (RQ) and Overall Equipment Effectiveness (OEE) value in Cylinder Block Machining (CBM). The research was done in one of an automotive company in Indonesia. It had been applying Total Productive Maintenance (TPM) with Kaizen spirit to make continuous improvement even though this company had reached a world-class level on the Japan Institute of Plant Maintenance (JIPM) standard. To express the needs and wants of the current machining plant and improve quality problems from the previous process in the casting plant, the researchers used Quality Function Deployment (QFD) method. From the result, it is known that shrinkage defect at a casting product becomes the priority of the kaizen team to achieve next process customer satisfaction in a machining plant to increase the RQ and OEE value. By implementing improvement based on the highest value of Technical Priorities (TP) from House of Quality (HOQ), it can increase RQ value in CBM from 96,4% in December 2018 to 97,9% in February 2019. Then, OEE value increases from 92% to 93% within two months.

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Penerapan Metode Quality Function Deployment dalam Memenuhi Kepuasan Konsumen pada Industri Komponen Otomotif

Cited by 18 publications

References 8 publications

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Improve customer satisfaction by quality functions deployment: Case in Indonesian SMEs

Implementation of Automatic Dust Detector on Dust Suppression System on Transfer Tower 0 In Paiton 9 Power Plants

Quality Function Deployment for Quality Performance Analysis in Indonesian Automotive Company for Engine Manufacturing

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