Pengaruh Kualitas Pelayanan Dan Kenyamanaan Terhadap Kepuasan Konsumen (Studi Pada Perusahaan Jasa Ojek Online Go-Jek Di Kota Kediri)

Tresiya, Dhita; Djunaidi, Djunaidi; Subagyo, Heri

doi:10.30737/jimek.v1i2.310

Cited by 19 publications

(21 citation statements)

References 1 publication

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“…In addition, the findings of this study also confirm the mediating role of customer satisfaction between service quality separately which implies that customer satisfaction is an important factor for LCC to survive in the highly competitive aviation market. Meanwhile, this study contradicted the research of Tresiya, et al, (2018) which stated that service quality had no effect on customer satisfaction. In this study, the discipline of officers/apparatus is an indicator that has a strong relationship in the service quality variable.…”

Section: Service Quality Had a Positive And Significant Effect On Consumer Satisfactioncontrasting

confidence: 94%

The Effect of Price Perception, Service Convenience, Service Quality and Brand Equity On Ticket Purchase Decisions During Covid-19 Pandemic Through Consumer Satisfaction as A Mediating Variable

Apriani

Widayati

Losi

2021

ijbass

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The COVID-19 pandemic has made sectors experienced a decline in many businesses engaged in transportation services, especially aviation. Since lockdown was implemented, the Government has tightened entry rules in Indonesian territory by including a COVID-19 free certificate using the rapid test/PCR. The population in this study were all Citilink Airlines consumers in West Jakarta and 280 respondents as samples. This study was different from previous research by using different variables and models in this study. The method used in this study was quantitative analysis with SEM analysis tools and Smart PLS 3.3 tools. The results in this study indicated that price perception, service convenience, and service quality had a positive and significant effect on consumer satisfaction. Brand equity had no positive and significant effect on consumer satisfaction. Price perception on purchasing decisions had a negative and significant effect. Meanwhile, service convenience, service quality, and brand equity on purchasing decisions hada positive and significant effects.

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Section: Service Quality Had a Positive And Significant Effect On Consumer Satisfactioncontrasting

confidence: 94%

The Effect of Price Perception, Service Convenience, Service Quality and Brand Equity On Ticket Purchase Decisions During Covid-19 Pandemic Through Consumer Satisfaction as A Mediating Variable

Apriani

Widayati

Losi

2021

ijbass

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“…The emergence of online transportation in Indonesia such as Maxim, Grab, and Gojek is the result of social construction of society in utilizing technological advances in the digital era (Silalahi et al, 2017;Fakhriyah, 2020;Ali et al, 2019). This is because today's society prefers something instant (Saubaki & Saudharmono, 2019;Tresiya et al, 2019).…”

Section: Uji Regresimentioning

confidence: 99%

The Effect of Increasing Fuel Oil on Online Ojek Users

et al. 2023

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This study aims to determine the effect of the increase in fuel prices on online motorcycle taxi users. The sample taken in this study was 2% of the student population at the Tarbiyah and Teacher Training Faculty of UIN Sultan Maulana Hasanundin Banten. The sampling technique used in this study was systematic sampling, obtained by distributing questionnaires to respondents via Google forms in the form of a Likert scale and then processed using the SPSS 23 application. The results of this study showed a personal correlation value of 0.696, meaning that the correlation is very high or has a very high relationship. strong and Sig. (2-tailed) of 0.000 <0.005, then Ho is rejected and Ha is accepted, meaning that the effect of the increase in fuel prices on online motorcycle taxi users for students of the Tarbiyah and Teacher Training Faculty of UIN Sultan Maulana Hasanuddin Banten is significant. Based on the R Square value of 0.484, the effect of the increase in fuel prices (variable x) on online motorcycle taxi users (variable y) is 48.4%, while the remaining 51.6% is influenced by other variables not examined

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“…Kenyamanan adalah keadaan emosional di mana kita tidak dapat secara langsung mengenali kenyamanan yang dialami orang lain. Suasana terasa nyama atau tidak bergantung pada seseorang yang mengalami hal tersebut (Tresiya et al, 2019).…”

Section: Pendahuluanunclassified

Pengaruh tarif, keamanan dan kenyamanan terhadap loyalitas konsumen

Putra

Lukitaningsih

Cahyani

2022

FORUM EKONOMI: Jurnal Ekonomi, Manajemen dan Akuntansi

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Penelitian ini dilakukan untuk mengetahui pengaruh tarif, keamanan, dan kenyamanan terhadap loyalitas konsumen Grab di kota Yogyakarta. Penelitian ini menggunakan metode kuantitatif. Pengumpulan data diambil dengan metode kuesioner. Peneliti mengambil sampel konsumen dengan syarat telah menggunakan layanan pemesanan lebih dari dua kali. Jumlah data yang diolah sebanyak 100 responden. Data dianalisis dengan menggunakan aplikasi Microsoft Excel 2010 dan IBM SPSS versi 21. Berdasarkan hasil uji validitas, reliabilitas, normalitas, multikolinieritas dan heteroskodastisitas, maka kuesioner dapat dikatakan layak untuk diuji. Kemudian dilanjutkan dengan uji t, uji f, koefisien determinasi dan analisis regersi berganda. Hasil penelitian menunjukkan secara parsial variabel tarif berpengaruh terhadap loyalitas konsumen, variabel keamanan tidak berpengaruh terhadap loyalitas konsumen dan variabel kenyamanan tidak berpengaruh terhadap loyalitas konsumen dan secara simultan variabel tarif, keamanan, kenyamanan berpengaruh terhadap loyalitas konsumen. Kata Kunci: Tarif; keamanan; kenyamanan; loyalitas konsumen The effect of tariffs, security and convenience on consumer loyalty

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Pengaruh Kualitas Pelayanan Dan Kenyamanaan Terhadap Kepuasan Konsumen (Studi Pada Perusahaan Jasa Ojek Online Go-Jek Di Kota Kediri)

Cited by 19 publications

References 1 publication

The Effect of Price Perception, Service Convenience, Service Quality and Brand Equity On Ticket Purchase Decisions During Covid-19 Pandemic Through Consumer Satisfaction as A Mediating Variable

The Effect of Price Perception, Service Convenience, Service Quality and Brand Equity On Ticket Purchase Decisions During Covid-19 Pandemic Through Consumer Satisfaction as A Mediating Variable

The Effect of Increasing Fuel Oil on Online Ojek Users

Pengaruh tarif, keamanan dan kenyamanan terhadap loyalitas konsumen

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