Pengaruh Public Service Motivation Dan Organizational Citizenship Behavior Terhadap Kinerja Organisasi Pemerintahan

Abstract

Public sector organizations, namely governments, are described as “non-productive and inefficient organization”. This negative image of public sector organizations has arisen as a consequence of low public sector organization performance. Public sector performance improvement can be done by manipulating motivational dimensions of public service employee. This research aims to empirically test effect of public service motivation and organizational citizenship behavior (OCB) on organizational performance in the public sector of Indonesia. In addition, this study also focuses on individual factor of motivation, such as job satisfaction and organizational commitment. This paper employed 108 respondents that were sampled using convenient sampling. The result showed that there were positive significant influences of public service motivation and job satisfaction on organizational performance. Unfortunately, this study failed to give a proof that OCB influences organizational performance. Moreover, this study showed that there is differences level of motivational between men and women. On average, women have job satisfaction and public service motivation higher than men. This implies that women more satisfy at work than men, and women more likely to value intrinsic reward than men

Performance Analysis of Jember District Government Organizations

“…The positive relationship between public service motivation and organizational performance indicates that the greater the motivation for public services, the greater the organizational performance. The study's results show that public service motivation impacts the performance of governmental entities; the findings are consistent with the proposed hypothesis; the strength of the motivation is caused by the public's trust in them; and the appreciation and affirmation of those who work in public sector organizations improves public service motivation [11].…”

The Influence of the Regional Financial Accounting System and the Motivation of Public Services on the Performance of Local Governments

“…Research conducted by Putri (2017), obtained results that public service motivation has a positive effect on local government performance, meaning that if government employees have the motivation in themselves to implement programs to improve the quality of public services, then local government performance can be said to be good. The results of this study are also in line with research conducted by Komalasari et al (2009), but different from research conducted by Mulyani et al (2017), which provides results that public service motivation does not affect the performance of local governments.…”

Pengaruh Organization Citizenship Behavior dan Komitmen Organisasional terhadap Kinerja dengan Mediasi Kepuasan Kerja (Studi pada Dinas Kelautan dan Perikanan Kabupaten Sumbawa)

“…Karyawan dengan komitmen yang kuat terhadap organisasi merupakan dasar untuk mencapai tujuan organisasi, serta bermanfaat maksimal bagi organisasi, perlunya komitmen kayawan kepada organisasi guna menyelesaikan masalah-masalah internal yang ada di dalam organisasi seperti biaya kegiatan operasional yang berkurang serta konflik yang timbul dalam organisasi, banyak peneliti telah melihat bagaimana pengaruh antara OCB dan komitmen organisasional terhadap kinerja, dan menunjukkan hasil yang berbeda. Penelitian yang dilakukan oleh Chelagat (2015), Tanjung (2020), Lestari (2018) membuktikan bahwa OCB berpengaruh positif dan signifikan terhadap kinerja, sedangkan penelitian dilakukan oleh Komalasari (2009), Rahayu (2020), Sitio (2021) membuktikan bahwa OCB tidak berpengaruh signifikan terhadap kinerja. Demikian halnya dalam penelitian yang dilakukan oleh Hidayat (2020), Suharto (2019), Loan (2020), membuktikan bahwa komitmen organisasional berpengaruh positif dan signifikan terhadap kinerja.…”