Pengembangan E-Government melalui Layanan Aspirasi Masyarakat  di Dinas Komunikasi dan Informatika Kabupaten Magelang

Lestari, Yeni Denisa; Nugraha, Joko Tri; Fauziah, Nike Mutiara

doi:10.31113/jia.v16i2.230

Cited by 10 publications

(7 citation statements)

References 3 publications

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“…E-government is an application system created by the government that is useful for providing information online so that good communication is established between the government and the community, as well as increasing productivity and reducing training time and costs. (Indrajit, 2002) in a quote [6]indra Government to Citizens (G-to-C) Government to citizens an application that makes it easier for the government to build technology for the community, Government to Business (G-to-B) to business refers to provision of information services for businesses, Government to Government (G-to-G), The need to interact between one government and the government every day to facilitate cooperation between countries related to administration [7]. Government to Employees (G-to-E), To improve employee performance and welfare of government employees.…”

Section: Implementation Of E-government In Indonesiamentioning

confidence: 99%

Effectiveness of Online Single Submission Implementation in Business Licensing Services at the Directorate of Goods Traffic Services and Investment in Batam City

Nasution¹,

Handayani²

2023

Proceedings of the 4th International Conference on Applied Economics and Social Science, ICAESS 2022, 5 October 2022, Batam, Ri

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The purpose of this study is to find out all kinds of obstacles that occur in the application of an electronic-based system, namely the Online Single Submission (OSS) system in several companies in Batam City and to provide improvements to the previous system along with the opinions of investors regarding the business licensing system. Data collection uses descriptive methods with a qualitative approach by taking data realated to the problems to be studied so that problems can be described descriptively and leter data collection is in the form of direct quetions by system users (OSS), especially companies in Batam City. The results of the discussion on the lack of training or socialization provided by the central agency and regional agencies because there are still many corporate investors who are still confused about the use of electronic-based systems for business licensing.

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Section: Implementation Of E-government In Indonesiamentioning

confidence: 99%

Effectiveness of Online Single Submission Implementation in Business Licensing Services at the Directorate of Goods Traffic Services and Investment in Batam City

Nasution¹,

Handayani²

2023

Proceedings of the 4th International Conference on Applied Economics and Social Science, ICAESS 2022, 5 October 2022, Batam, Ri

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“…The new paradigm in public services emphasizes the government to provide quality services to the community, so that people feel satisfied with services from the government and make public trust in service providers (government) increase (Lestari et al, 2019). E-government is short for electronic government commonly known as e-gov, digital government, online government or government transformation (Irawan, 2017).…”

Section: E-government Conceptmentioning

confidence: 99%

Quality of e-government services at the population and civil registration office Biak Numfor District

Yamin,

Edyanto,

Haerul

et al. 2023

ijss

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This study aims to examine the quality of e-government services provided by the Population and Civil Registration Office of Biak Numfor Regency. This research is expected to provide valuable input for local governments and can be used as a basis for improving and optimizing services. This research was conducted at the Population and Civil Registration Office of Biak Numfor Regency. The type of research used in this study is qualitative research with a descriptive approach. Data sources in this study are primary data sources and secondary data sources. The informants in this study were service users from the Population and Civil Registration Office of Biak Numfor Regency. Informants from the Population and Civil Registration Office of Biak Numfor Regency were chosen because they had an important role in the service process. As for community informants, service users are chosen because they have information that is about the research topic and can provide more accurate ones. The selection of informants is carried out through purposive sampling techniques.

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“…Yang pertama ada penelitian (Kurfalı et al, 2017) yang berjudul tentang Adoption Of E-Goverment Servicce In Turkey dimana hasil penelitian ini menunjukkan bahwa Performance expectancy, Facilitating kondisi, Pengaruh sosial dan Kepercayaan internet merupakan faktor penentu ketika warga memutuskan untuk menggunakan layanan egovernment. Kemudian berdasarakan hasil penelitian Lestari, Nugraha and Fauziah, (2019) yang membahas pengembangan e-goverment melalui layanan aspirasi masyarakat di Dinas Komunikasi Dan Informatika Kabupaten Magelang, penelitian ini menunjukan bahwa keterbatasan anggaran, keterbatasan infrastruktur teknologi dan keterbatasan sumber daya manusia sebagai pengelola menyebabkan tidak terlaksananya sosialisasi secara merata dan berkelanjutan. Lalu hasil penelitian dari Suharyana, (2017) yang membahas tentang Implementasi E-Government Untuk Pelayanan Publik Di Provinsi Banten menunjukan adanya pengelolaan sistem informasi yang belum terintegrasi dengan unit kerja lainnya, selain itu masih adanya sistem layanan informasi yang dibutuhkan masyarakat tetapi masih belum tersedia didalam sistem tersebut.…”

Section: Gambar 1 Peringkat E-government Indonesia Skala Internasionalunclassified

Implementasi E-Government Pada Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang

Kurniawan

Yusman

Kultsum

et al. 2022

JSAN

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Penelitian ini berjudul Implementasi E-Government pada Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang Studi Kasus Platform Sobat Dukcapil. Penelitian ini penelitian deskriptif dengan menggunakan teknik pengumpulan data berupa observasi, dokumentasi dan wawancara. Informan dalam penelitian ini meliputi satu orang Kepala Bagian Pelayanan Pendaftaran Penduduk sebagai informan kunci, satu orang Jabatan Fungsional Tertentu Sistem Informasi Administrasi Kependudukan sebagai informan kunci dan lima orang Masyarakat pengguna aplikasi Sobat Disdukcapil. Hasil penelitian menunjukan bahwa Implementasi E-Governtment Pada Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang melalui Studi Kasus Platform Sobat Disdukcapil dilihat dari 3 dimensi yaitu (Faster) Kecepatan Pelayanan, (Better) Kualitas Pelayanan dan (Cheaper) Biaya Pelayanan yaitu: (1) Faster Kecepatan pelayanan yang diberikan dari pelayanan berbasis digital oleh platform Sobat Disdukcapil sudah waktu pelayanan yaitu hanya membutuhkan waktu 2 hari kerja; (2) Better Kualitas Pelayanan yang di berikan pada layanan berbasis digital ini sudah jauh kualitas pelayanan dari pada sebelum diterapkannya platform tersebut; (3) Cheaper Biaya Pelayanan yang diberikan pada aplikasi Sobat Disdukcapil ini relatif Biaya Pelayanan dari pada sebelumnya, masyarakat hanya bermodalkan kuota internet dan bebas biaya dari pelayanan kepengurusan dokumen kependudukan.

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Pengembangan E-Government melalui Layanan Aspirasi Masyarakat di Dinas Komunikasi dan Informatika Kabupaten Magelang

Cited by 10 publications

References 3 publications

Effectiveness of Online Single Submission Implementation in Business Licensing Services at the Directorate of Goods Traffic Services and Investment in Batam City

Effectiveness of Online Single Submission Implementation in Business Licensing Services at the Directorate of Goods Traffic Services and Investment in Batam City

Quality of e-government services at the population and civil registration office Biak Numfor District

Implementasi E-Government Pada Dinas Kependudukan dan Pencatatan Sipil Kota Tangerang

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