Preparing for Disaster: Social Media Use for Household, Organizational, and Community Preparedness

Wukich, Clayton

doi:10.1002/rhc3.12161

Cited by 26 publications

(8 citation statements)

References 60 publications

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“…Scholarship describes social media campaigns that inform communities on what to expect from specific hazards (e.g., hurricanes, earthquakes, and wildfires) and how to prepare households and organizations within their jurisdictions (Wukich, 2016(Wukich, , 2019. During disasters, specific guidance on what to do constitutes coproduction prompts as well.…”

Section: As Partnersmentioning

confidence: 99%

Government Social Media Engagement Strategies and Public Roles

Wukich

2020

Public Performance & Management Review

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Section: As Partnersmentioning

confidence: 99%

Government Social Media Engagement Strategies and Public Roles

Wukich

2020

Public Performance & Management Review

Self Cite

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“…In some cases, the widespread adoption and use of such tools outpaced both the government's use and message content. For instance, Wukich (2019) showed that while agencies increasingly instruct their audiences through social media on how to prepare for emergencies, their strategies generally anticipate and include little to no interaction with the public in line with traditional government-to-citizen, one-to-many communication modes. In the future, we may expect a surge in studies focusing on the role of artificial intelligence and its application in crisis communication, along with efforts to debunk disinformation and rumors.…”

Section: Discussionmentioning

confidence: 99%

Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review

Kuipers,

Perlstein,

Wolbers

et al. 2023

Risk Hazard & Crisis Pub Pol

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Communication has always been key to crisis management research, but even more so in recent years, from multiple disciplinary angles. In this bibliometric study and review of the literature, we aim to identify different clusters of crisis communication research in the literature and whether and how much these crisis communication research clusters overlap. With different fields taking an interest in crisis communication, we ask ourselves where the interests of these fields overlap, and to what extent the different communities are aware of each other's work. Apart from offering an overview of topical clusters in crisis communication research and connections between those clusters of studies on crisis communication, we identify and explain two main approaches to crisis communication: a political or accusatory approach, and a functional or assistory approach. We conclude in our study and discussion that these approaches may need to broaden their research horizons to ensure the applicability of crisis communication strategies beyond the countries, media platforms, and audience orientations that have predominantly shaped the existing research landscape.

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“…Some social media enjoy more direct attention by formal actors (such as U.S. president Trump) than their traditional counterparts, for political and blame management purposes. Social media incorporate a wider range of users, including citizens beyond the reach of newspapers and national television, such as teenagers but also potential voters (Wukich, 2019). Social media platforms have become useful tools for actors seeking to construct or spread fake or misrepresented news with the aim of influencing a specific issue or process, sometimes with political purposes.…”

Section: Mediamentioning

confidence: 99%

Accountability and Blame Avoidance After Crises

Kuipers¹,

Brändström²

2020

Oxford Research Encyclopedia of Politics

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The post-crisis accountability process is a purification ritual that serves to channel public emotions and enables re-equilibration after a severe disturbance of the sociopolitical order. Crisis accountability literature can be reviewed in terms of forums, actors, and consequences. This setup allows a systematic discussion of how crises impact: the accountability process in influencing its setting (the forum); the strategies of accountees and their opponents (actors); and the resulting outcomes in terms of reputation damage, sanctions, and restoration (consequences). There is a clear distinction between formal and informal accountability forums, with the media being almost exclusively informal, and judicial forums, accident investigators, and political inquiries having formal authority over accountability assessments. Yet, through the presence of formal authorities in media reporting, and because media frames influence the work of formal authorities, the different forums intensively interact in accountability processes. Looking at accountability strategies reveals that the number of actors involved in blame games is likely rising because of increasingly networked crisis responses, and the role of actors has become more important and personal in the crisis aftermath and accountability process. The consequences and success of individual actors in influencing the accountability outcomes is shaped by both institutional settings and individual skills and strategies. A current political power position that exceeds prior mistakes is an effective shield, and denial is the least effective though most commonly used strategy. Accountability processes remain a balancing act between rebuttal and repair. Yet after major crisis, renewal is possible, and post-crisis accountability can play a crucial role therein.

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Preparing for Disaster: Social Media Use for Household, Organizational, and Community Preparedness

Cited by 26 publications

References 60 publications

Government Social Media Engagement Strategies and Public Roles

Government Social Media Engagement Strategies and Public Roles

Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review

Accountability and Blame Avoidance After Crises

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