“…For this reason, every individual or employee is always required to be able to carry out their duties and responsibilities to achieve organizational goals (Elder et al, 2019) (Chesak et al, 2019). A workload that is too heavy will increase the occurrence of poor communication between nurses and patients, failure of collaboration between nurses and doctors, leaving nurses, and nurses' job dissatisfaction (Syarianingsih Syam & Kurnia Widi Hastuti, 2018). To estimate the workload of nurses on a unit, managers should collect data on the number of patients treated in the unit each day/month/year, condition or degree of dependence of patients in the unit, average days of care, type of action required of patients, frequency each nursing action performed, the average time needed to provide a nursing action (Dubois et al, 2013) (Onyebuchukwu et al, 2015) (Sabra, 2014).…”