“…Currently, the application of KM are common among firms and organizations, as it enhances product innovation, decision making, profits, and productivity as well (Gamerschlag, 2013). Organizations can apply the process of KM to discover, choose, organize, distribute, and transfer considerable amount of information and expertise required to solve problem, while making possible the dynamic learning, decision making and strategic planning (Ha et al, 2015. KM also represents the capacity of an organization which enables the integration of people, technologies, processes and strategy inside the organization itself, for the purpose of generating, acquiring, applying, documenting and sharing of knowledge (Edvardsson, 2006).…”