Relationship between nationality and tourists' behaviour: case of Middle East tourists in Malaysia from tour guides perspective

Farahani, Banafsheh M.; Bahaj, Mohamed

doi:10.1504/ijta.2013.054409

Cited by 12 publications

(16 citation statements)

References 18 publications

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“…However, unlike Saudis, tourists from United Arab Emirates are believed to know how to bargain for better prices by some tour guides. In comparison to Saudis, Kuwaiti tourists are perceived not to care about money on account of them being rich and their national currencies being strong, therefore, they rarely tend to bargain (Farahani and Mohamed, 2013). Service providers' attitudes towards Saudi tourists support the findings of the study on British tourists.…”

Section: Bargainingsupporting

confidence: 56%

“…Malaysia (Farahani and Mohamed, 2013). As for Battour et al (2011), Muslims from Saudi Arabia are relatively more conservative than other Muslims, as a result of this, their expectations are much higher that other nationalities.…”

Section: Resultsmentioning

confidence: 98%

“…As for some studies, French are more inclined to associate with tourists belonging to their own nationality (Pizam and Sussmann, 1995;Pizam and Reichel, 1996;Pizam et al 1997). Among Middle East tourists visiting Malaysia, Farahani and Mohamed (2013) draw our attention to the differences between Arab and Iranian tourists by stating that Iranians knowing English tend to communicate with other tourists or local people whereas Saudi tourists prefer to stay in their groups.…”

Section: Interactionmentioning

confidence: 99%

“…Italian tourists are mostly perceived as bargainers while shopping (Pizam and Sussmann, 1995;Pizam et al 1997;Özdemir, 2014), whereas Japanese and American tourists have a tendency to pay the asking prices (Pizam and Sussmann, 1995). According to Farahani and Mohamed (2013), Saudi tourists are perceived as 'bargain hunter' by service providers. For this reason, merchants ask Saudi tourists higher prices for the purpose of selling their products in realistic prices after bargaining.…”

Section: Bargainingmentioning

confidence: 99%

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Participant Observations on Iranian Tourists Taking Part in Guided Excursion in Kusadasi, Turkey

Acar

Tanrısevdi

2019

MANAS Sosyal Araştırmalar Dergisi

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The current study aims to investigate the tourist behaviors (bargaining, interacting, shopping and etc.) of Iranians on guided excursions visiting Kusadasi. Firstly, the "twenty typical tourist behavior" scale, developed by Pizam and Sussmann (1995) was utilized, and then a participant observation form was created by adding 16 more items to the scale as a result of acquiring the opinions of some industry professionals. Thereafter, one of the researchers started observing Iranian tourists' behaviors by joining in guided excursions for Iranian tourists at different occasions in Kusadasi. During those five daily excursions, 174 Iranians were observed in total. In order not to disturb the tourist groups during the participant observations, the researcher, also being a professional tour guide, hung his tour guide ID around his neck during the excursions. With this approach, the researcher aimed to being perceived as an employee of the travel agent by the Iranian tourists. At this research, it was revealed that Iranians showed a low tendency to interact with other tourists, salespeople/ vendors and to buy local products. In addition to this, there were no Iranians leaving any tips unless the tour guides took their attention to the tip box. Besides this, they showed a low tendency to eat or drink during shopping oriented tours. Some delays were also detected during those daily excursions. Thus, it is possible to state that punctuality is not ranked among their priorities. On the other hand, it was revealed that Iranian tourists showed a high tendency to buy clothes in at the shopping malls. According to the findings, LCW, Zara and Koton were, respectively, the clothing brands most preferred by Iranians during the shopping tours. In addition, some of them bought souvenir photographs taken during the site visits. Although there were no Iranian visitors attempting to bargain at the shopping malls, some of them bargained with the vendors at Ephesus, and sales clerks at the leather shop.

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Section: Bargainingsupporting

confidence: 56%

Section: Resultsmentioning

confidence: 98%

Section: Interactionmentioning

confidence: 99%

Section: Bargainingmentioning

confidence: 99%

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Participant Observations on Iranian Tourists Taking Part in Guided Excursion in Kusadasi, Turkey

Acar

Tanrısevdi

2019

MANAS Sosyal Araştırmalar Dergisi

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“…Middle Eastern tourists have a collectivity culture so it is natural that they always share information and experiences that can be used as suggestions in organizing their trips. Moreover, in collectivist culture, family security, and responsibility are some of the main ambitions which is clear in their behaviour [16].…”

Section: A Trips Characteristics and Behaviourmentioning

confidence: 99%

Characteristics and Behaviors of Tourists: Case of Middle East Tourists in Puncak Cianjur, Indonesia, from Tour Guides’ Perspective

Hidayat¹,

Damanik²,

Nopirin³

et al. 2019

Proceedings of the 3rd International Seminar on Tourism (ISOT 2018)

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Government of Indonesia considered that Middle Eastern tourists are an important market share to develop. Thus, understanding the characteristics and behavior of tourists are needed for sustainable marketing activities since it can help in marketing and product planning and development which can increase the number of visitors to the destination. In general, we know the Middle East as an Arab nation and consider all tourists from the Arab nation to have the same behavior, there are some Middle Eastern countries that are not Arabs and are generalized to have the same characteristics and behavior from certain countries in Middle East was over generalised to all tourists. The purpose of this paper is to study the behavior of Middle Eastern tourists according to their tourism characteristics from the perspective of a tour guide. The method used in this study uses a qualitative approach, with data collection techniques using snowball semi-structured interview with nine tour guides. The interview questions cover about seven areas; interactions, knowledge, expenditure, time arrangement, respectfulness, facilities preference and appearance. The results show some differences in Arab tourists based on their significant national origin even though the equation cannot be ignored. This study would help different marketing campaigns according to different behaviour.

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A conceptual framework for studying recreational travel motivation from an Arab perspective

Moufakkir

AlSaleh

2017

Tourism Recreation Research

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Relationship between nationality and tourists' behaviour: case of Middle East tourists in Malaysia from tour guides perspective

Cited by 12 publications

References 18 publications

Participant Observations on Iranian Tourists Taking Part in Guided Excursion in Kusadasi, Turkey

Participant Observations on Iranian Tourists Taking Part in Guided Excursion in Kusadasi, Turkey

Characteristics and Behaviors of Tourists: Case of Middle East Tourists in Puncak Cianjur, Indonesia, from Tour Guides’ Perspective

A conceptual framework for studying recreational travel motivation from an Arab perspective

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