Relationship of trustworthiness and relational benefit in electronic catalog markets

Gao, Haijun; Liu, Dawei

doi:10.1007/s12525-013-0142-6

Cited by 16 publications

(6 citation statements)

References 51 publications

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“…This research has proven the important role of functional benefit to improve relationship trust. This study conforms with previous research that revealed that functional benefit is a strong predictor of relationship trust ( Jang et al 2013;Gao & Liu, 2014). In addition, Smith (1998), in his research, also argue that functional benefit has important role to improve relationship quality.…”

Section: Functional Benefit and Trustsupporting

confidence: 91%

The Link between Relational Benefit to Relationship Quality in Priority Banking Services in Indonesia

Syafrizal¹,

Nabsiah²,

Ishak³

2019

KSS

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Relational benefit has an important role in improving relationship quality in a consumer services company, particularly in credence service. However, there are only a few research on the link between relational benefit and relationship quality, especially in credence service like priority banking services. The objective of this study is to fulfill this gap by investigating the links of relational benefit on satisfaction and trust. A survey questionnaire was run to 338 priority banking customers in Jakarta. This study found that functional benefit has a significant influence on relationship satisfaction and trust, while social benefit also has a significant influence on satisfaction and trust. The findings imply that service providers like bankers need to consider the functional benefit and social benefit as it directly affects their customer’s relationship satisfaction and trust. The result of this research is crucial when the intended customer is an important segment like the priority customers who have large deposits and investment products in the banks.

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Section: Functional Benefit and Trustsupporting

confidence: 91%

The Link between Relational Benefit to Relationship Quality in Priority Banking Services in Indonesia

Syafrizal¹,

Nabsiah²,

Ishak³

2019

KSS

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“…Trust as a phenomenon founded by Butler (1991) and Barber (1983), have been considered comprehensively in economics (Akter et al, 2013;Gao and Liu, 2014), marketing (Doney and Cannon, 1997) and electronic commerce (Pavlou, 2003;Gefen, 2000;Sha, 2009;Ba and Pavlou, 2006). At this time, mobile commerce as an emerging subset of electronic commerce confronts issue of trust (Chong, 2013).…”

Section: Trustmentioning

confidence: 99%

The role of Security, Design and Content factors on customer trust in mobile commerce

Nilashi

Ibrahim

Mirabi

et al. 2015

Journal of Retailing and Consumer Services

122

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“…However, the effect of intrinsic motivations on wearable devices users' behavior has been studied far less. Previous researchers have proposed that universal access, satisfaction, reputation, and familiarity can affect trust and social benefit and lead to purchase intention in wearable devices (Chen and Tsai 2014;Gao and Liu 2014). Empirical examination of the effects that these intrinsic factors, coupled with typical social factors, have on purchase intention, is intriguing and suggests the need to study the same factors in relation to wearable devices.…”

Section: Introductionmentioning

confidence: 99%

Can trust and social benefit really help? Empirical examination of purchase intentions for wearable devices

Liu¹,

Guo

2016

Information Development

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This paper empirically examines the effects of critical determinants such as universal access, satisfaction, reputation, and familiarity on purchase intentions for wearable devices through a paradigm of trust and social benefit. Data was collected from an online survey. The formal questionnaire consisted of two sections. The first section measured respondent perceptions of each construct in the research model. The second section interpreted the basic personal data of respondents. The study results indicate that both trust and social benefit can positively influence purchase intention for wearable devices. Universal access and familiarity fail to influence trust directly but can influence purchase intention by way of social benefit, as expected. The research extends existing purchase intention literature for wearable devices by identifying the importance of universal access, context-awareness, reputation, and familiarity, and by probing the relationship of trust, social benefit, and purchase intention. The results suggest prescriptive strategies for sellers of wearable devices.

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Relationship of trustworthiness and relational benefit in electronic catalog markets

Cited by 16 publications

References 51 publications

The Link between Relational Benefit to Relationship Quality in Priority Banking Services in Indonesia

The Link between Relational Benefit to Relationship Quality in Priority Banking Services in Indonesia

The role of Security, Design and Content factors on customer trust in mobile commerce

Can trust and social benefit really help? Empirical examination of purchase intentions for wearable devices

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