Risk management in offshore outsourcing of software production using the ICT-supported unified process model: A cross-case study

The purpose of this paper was to design a conceptual model of sustainable outsourcing with a balanced scorecard using the hierarchical analysis process. In this research, success factors of outsourcing were identified based on previous studies conducted inside and outside of the country. To ensure the validity of the factors, in addition to the content validity and the validity index, the reliability was guaranteed using the inconsistency ratio of the paired comparison questionnaire based on the Expert Choice report. An affinity diagram developed using the brainstorming approach was implemented for strategic objectives of the model. Our findings indicated that a sustainable outsourcing model was successfully designed using a balanced scorecard. Economic, social and environmental sustainability was considered in each of the balanced scorecard faces used in the model. In this work, sustainable domestic business, customer satisfaction, and sustainable learning and growth were the main objectives. Finally, a balanced scorecard with 26 strategic objectives was designed and implemented. To this end, paired comparisons were performed to compute the importance of each strategic goal in every phase and make prioritization accordingly.

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“…Yallahoo and Nahar [14] Monitoring activities, reducing costs, proper communication, expert human resources 4…”

Section: Rezaian Andmentioning

confidence: 99%

Conceptual Design of Sustainable Outsourcing with Balanced Scorecard Using Analytic Hierarchy Process: A Case Study for Fajr Jam Gas Refining Company

Gholamian

Vakilifard

Talebnia

et al. 2020

IJE

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“…The testers in vendor organisation should possess technical as well as domain knowledge. Previous studies have indicated that good technical skills and deeper understanding of domain requirements contribute to better testing quality [4], [8], [16]. The testers must be sufficient and available throughout the project as any interruption of workforce will cause extra workload, affect the product quality and drag the process [3], [4].…”

Section: Related Work and Backgroundmentioning

confidence: 99%

A Qualitative Empirical Investigation of Contributing Success Factors for Software Testing Outsourcing Projects

Ismail

Razali

2015

Jurnal Teknologi

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Software testing outsourcing is becoming attractive among organisations that desire to gain high quality products within reasonable cost while allowing testing experts to assure its quality. Despite these promising advantages however, organisations have yet to learn the factors that contribute to such projects’ success. The necessary planning and actions could not thus be taken towards the effort. Consequently, software testing outsourcing projects still fail. This study aimed to address this concern by collating the factors from previous research. The investigation continued by confirming the factors besides discovering other relevant factors from software testing practitioners. This study adopted qualitative approach where it employed semi-structured interviews involving five practitioners, who represented both client and vendor. The data were analysed using content analysis. The results show that there are two aspects to be considered, namely Process and People. The former contains nine factors and the latter comprises four factors. Each factor has specific elements, which delineates the characteristics or roles that it owns. The findings provide practitioners with understanding of conducting software testing outsourcing projects effectively.

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“…Overall, it takes more time and effort to communicate effectively in offshore projects (Iacovou & Nakatsu, 2008). However, studies have also shown successful knowledge sharing and collaboration among geographically and culturally distributed software developers through information and communication technologies (Persson et al, 2012;Yalaho & Nahar, 2010). Differences in work culture, team behavior, or organizational culture may also lead to difficulties (Connaughton & Shuffler, 2007;Nakatsu & Iacovou, 2009;Persson, 2010), that can be caused by divergence between sites, in balancing collectivism and individualism, perception of authority and hierarchy, and planning and punctuality (Herbsleb & Moitra, 2001;Krishna et al, 2004).…”

Section: Cultural Diversity and Offshoring In Software Developmentmentioning

confidence: 99%

The Cross-Cultural Knowledge Sharing Challenge: An Investigation of the Co-location Strategy in Software Development Offshoring

Persson

2013

Grand Successes and Failures in IT. Public and Private Sectors

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Abstract. Cross-cultural offshoring in software development challenges effective knowledge sharing. While research has suggested temporarily co-locating participants to address this challenge, few studies are available on what knowledge sharing practices emerge over time when co-locating cross-cultural software developers. This paper presents a longitudinal case study of an offshoring project with co-location of Indian and Danish software developers for 10½ months. A community-of-practice (CoP) analysis is offered of what knowledge sharing practices emerge over time and how these where facilitated. The study supports previous studies' suggestion of co-location in offshoring for helping cross-cultural knowledge sharing. However, the short initial period of co-location suggested in these studies, was insufficient for achieving knowledge sharing practices indicating a CoP. In conjunction with a longer period of colocation four facilitators of cross-cultural knowledge sharing were shared office, shared responsibility for tasks and problems, shared prioritization of team spirit, and a champion of social integration.

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Risk management in offshore outsourcing of software production using the ICT-supported unified process model: A cross-case study

Cited by 9 publications

References 145 publications

Conceptual Design of Sustainable Outsourcing with Balanced Scorecard Using Analytic Hierarchy Process: A Case Study for Fajr Jam Gas Refining Company

Conceptual Design of Sustainable Outsourcing with Balanced Scorecard Using Analytic Hierarchy Process: A Case Study for Fajr Jam Gas Refining Company

A Qualitative Empirical Investigation of Contributing Success Factors for Software Testing Outsourcing Projects

The Cross-Cultural Knowledge Sharing Challenge: An Investigation of the Co-location Strategy in Software Development Offshoring

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