Service regime: An empirical analysis of innovation patterns in service firms

Chang, Yuan‐Chieh; Linton, Jonathan D.; Chen, Min-Nan

doi:10.1016/j.techfore.2012.05.017

Cited by 67 publications

(64 citation statements)

References 110 publications

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“…Chang et al, 2012) has obtained, we used a qualitative case-study approach (e.g., Yin, 2003). A qualitative research design arguably has advantages when the phenomenon to be studied is not well understood and the variables are still unknown (e.g., Meredith, 1998;Johnson and Harris, 2003).…”

Section: Methodsmentioning

confidence: 99%

“…A relatively new research stream focusing on innovation practices in specific service industry contexts is thus emerging (Kuester et al, 2013), and recent contributions include analysis of innovation patterns (e.g., Chang et al, 2012) and success factors (Kuester et al, 2013) as well as the exploration of more detailed innovation practices in different service sectors such as experiential services (Zomerdijk and Voss, 2011) and nonprofit services (Barczak, Kahn, and Moss, 2006). The present study continues this research stream and examines innovation management practices in a specific subset of services that is quite different from both experiential and nonprofit services, namely production-intensive services.…”

Section: Introductionmentioning

confidence: 99%

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Innovation Management Practices in Production-Intensive Service Firms

Helge

Breunig

Hydle

et al. 2015

Int. J. Innov. Mgt.

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Abstract:This paper posits that innovation management practices are contingent upon the type of industry, and examines the innovation management practices in a distinctive set of service firms: production-intensive service firms. Production-intensive services are standardized services produced at a large scale. These services have received little attention from prior comprehensive qualitative innovation management practices research. The examination in this paper is based on in-depth interviews with 21 keyemployees in five large Scandinavian production-intensive service firms. The results revealed a number of innovation management practices specific to productionintensive service firms in the four dimensions of strategy and culture, front end of innovation and portfolio management, development process as well as intellectual and organizational resources. The findings expose that production-intensive service firms are less likely to have an explicit innovation strategy and they are unlikely to measure the strategic impact of innovation activities. Furthermore, the innovation processes in production-intensive service firms tend to be flexible, although formal descriptions exist. The findings extend knowledge on innovation management practices research and provide useful lessons and implications for managers who seek to develop new production-intensive services. The findings also demonstrate that there is a need to acknowledge a contingent view of innovation management practices that are receptive to the type of context the innovation occur in.Response to Reviewers: Please see separate file. Powered by Editorial Manager® and ProduXion Manager® from Aries Systems CorporationInnovation Management Practices in Production-Intensive Service Firms Explanatory notes to the editor and reviewerThank you for the opportunity to revise and resubmit this manuscript. We appreciate the reviewer's efforts and valid suggestions for improvement of our paper. We have revised our paper by taking the suggestions into account and we think that the paper has been much improved by doing so. Please find our detailed response to all the comments made by the reviewer in the Putting ahead the lack of literature on the matter as the author did is very useful, but should not occupy such a huge place in the beginning of the paper, one paragraph suffices. As an example, I will start with the description of large firms and their specificity in the management of innovation services as the authors did at the end of page 3 and starting from it put ahead the value added of their work by showing the lack of studies on the matter in the empirical literature.We have carefully revised the introduction based on the reviewer's advice. We agree with the reviewer that it is better to start with the description of the context, and then discuss the literature gaps and the value of the research. Consequently, the structure of the introduction has been changed by removing the first general paragraph, and by explaining the context, i.e. service innovation in (larg...

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Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Innovation Management Practices in Production-Intensive Service Firms

Helge

Breunig

Hydle

et al. 2015

Int. J. Innov. Mgt.

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“…On the other hand, process innovation reflected changes in the way an organization produces products or services (Dibrell et al 2008) such as new or significantly improved techniques, equipment and software (Gunday et al 2011). According to Chang et al (2012), process innovation was intended to safeguard and increase quality and decrease costs of production.…”

Section: Technological Innovationsmentioning

confidence: 99%

Capabilities-Based Forecasting Model for Innovation Development in Small-and-Medium Construction Firms (Smcfs)

Chen

Lee

Yap

et al. 2018

Journal of Civil Engineering and Management

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Abstract.Triggering innovation among Small-and-Medium Construction Firms (SMCFs) is of paramount importance to gear up the growth of construction firms. Thus, this study aims to develop a Capability-Based forecasting model for innovation development in SMCFs. Built on 157 questionnaires, the model was tested using partial least squares (PLS) technique of structural equation modelling (SEM). The practicality and robustness of this model was then validated by 12 experts. Findings affirm SMCFs making use of multiple Capability-Based approaches would be able to secure their performance via innovation activities. For academia, the new model contributes to the stream of construction innovation management by integrating both technological and organizational innovations in a single framework. For practitioners and policymakers, the model offers valuable input for continuing growth of SMCFs via innovation.

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“…Even for the top management, in the highest level of the regional hierarchy, and very close to the strategic global level, what is innovation is not clear or at least not aligned with the innovation types as described in the OECD (2005, p. 14; p. 45-48), Chang, Linton and Chen (2012) as: innovation in product, innovation in process, innovation in marketing, organizational innovation (divided in structural innovation and procedural innovation), and innovation in business models. Their views about innovation concept are associated mainly to new product creation, and obtained essentially by resource and development (R&D) function or department.…”

Section: The Leadership Vision About the Innovation Conceptmentioning

confidence: 99%

An it multinational company innovating in the latin america region based on external signals An exploratory case study of how a global t-KIBS company innovates acquiring external signals and converting them into innovation

Malachias

Sério

2017

Navus

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The main objective of this exploratory qualitative case study research is to study the external knowledge acquisition and opportunities translation into innovations. In order to reach this goal it is proposed to use the Peripheral Vision and Absorptive Capacity constructs as lens to study the phenomenon. These two elements composed and combined form a four-phases framework -source, monitoring, interpretation and conversion, which was applied in a Latin America subsidiary of a large Multinational Information Technology Services company. The innovation outcomes were explored as performance evidences of the framework as an innovation process mechanism. As findings we could realise evidences the company seeks and generates innovation mainly using their clients as source, having as outcome, process innovations, with incremental impact. Also we saw the different leadership perspectives about the importance of innovation phases in the framework. Keywords:Innovation. Peripheral Vision. Absorptive Capacity.Uma multinacional de TI inovando na região da américa latina baseado em sinais externos Um estudo de caso exploratório de como uma empresa global de t-KIBS inova adquirindo sinais externos e convertendo-os em inovação RESUMOO principal objetivo deste estudo exploratório, pesquisa qualitativa estudo de caso é estudar a aquisição do conhecimento externo e tradução de oportunidades em inovações. Com o objetivo de atingir esta meta é proposto o uso dos construtos Visão Periférica e Capacidade Absortiva como lentes para estudar o fenômeno. Estes dois elementos compostos e combinados definem um framework de quatro fases -fonte, monitoramento, interpretação e conversão, e foi aplicado em uma subsidiaria da América Latina de uma grande multinacional de serviços de tecnologia da informação. Os resultados da inovação foram explorados como evidências de desempenho do framework como um mecanismo do processo de inovação. Como resultados pudemos ver evidências que a empresa busca e gera inovação principalmente usando seus clientes como fontes de busca, tendo como resultado, principalmente, inovações em processo, com impacto incremental. Também vimos as diferentes perspectivas da liderança sobre a importância das fases da inovação do framework. Palavras-chave:Inovação. Visão Periférica. Capacidade Absortiva.An it multinational company innovating in the latin america region based on external signals. An exploratory case study of how a global t-KIBS company innovates acquiring external signals and converting them into innovation Celso dos Santos Malachias; Luiz Carlos Di Serio INTRODUCTIONCurrently the companies are facing high competition in their business environment. Huge volumes of data are emerging every day. Many signals appear in their market. In such context, how can the company acquire and translate some of these signals into innovation? In order to answer that question, this research studies the knowledge acquisition, based on a proposed framework composed by two main elements, the peripheral vision and the absorptiv...

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Service regime: An empirical analysis of innovation patterns in service firms

Cited by 67 publications

References 110 publications

Innovation Management Practices in Production-Intensive Service Firms

Innovation Management Practices in Production-Intensive Service Firms

Capabilities-Based Forecasting Model for Innovation Development in Small-and-Medium Construction Firms (Smcfs)

An it multinational company innovating in the latin america region based on external signals An exploratory case study of how a global t-KIBS company innovates acquiring external signals and converting them into innovation

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