“…Industries, including business (Hassan, Shiratuddin, & Ab Salam, 2015), education and higher education (Z. Ahmad, Ab Rahim, & Ya'acob, 2019), e-commerce (Hamid, Cheun, Abdullah, Ahmad, & Ngadiman, 2019), informal learning (Al-Sabaawi & Dahlan, 2019), and pro-environmental behaviour (Taha, Wu, Emea, Z. Ahmad et al, 2019) social media communication (Golmohammadi, A., Gauri, D. K., & Mirahmad, H. 2023). As a result of the advent of social media platforms like Facebook, WhatsApp, Instagram, and many others, 81% of Malaysians now actively use SM (Miller, 2021).…”