2022
DOI: 10.1177/10946705211072429
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Social Media Communication and Company Value: The Moderating Role of Industry Competitiveness

Abstract: Existing research demonstrates that industry competitiveness influences the effectiveness of marketing actions. However, limited scholarly attention has been paid to how service companies should communicate on social media under different levels of industry competitiveness. The current research seeks to address this gap in the literature by analyzing social media communication, brand impression, and financial data from two large samples of service companies and by employing state-of-the-art methods of machine … Show more

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Cited by 11 publications
(5 citation statements)
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References 59 publications
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“…Industries, including business (Hassan, Shiratuddin, & Ab Salam, 2015), education and higher education (Z. Ahmad, Ab Rahim, & Ya'acob, 2019), e-commerce (Hamid, Cheun, Abdullah, Ahmad, & Ngadiman, 2019), informal learning (Al-Sabaawi & Dahlan, 2019), and pro-environmental behaviour (Taha, Wu, Emea, Z. Ahmad et al, 2019) social media communication (Golmohammadi, A., Gauri, D. K., & Mirahmad, H. 2023). As a result of the advent of social media platforms like Facebook, WhatsApp, Instagram, and many others, 81% of Malaysians now actively use SM (Miller, 2021).…”
Section: Healthcare Persuasive Technologymentioning
confidence: 99%
“…Industries, including business (Hassan, Shiratuddin, & Ab Salam, 2015), education and higher education (Z. Ahmad, Ab Rahim, & Ya'acob, 2019), e-commerce (Hamid, Cheun, Abdullah, Ahmad, & Ngadiman, 2019), informal learning (Al-Sabaawi & Dahlan, 2019), and pro-environmental behaviour (Taha, Wu, Emea, Z. Ahmad et al, 2019) social media communication (Golmohammadi, A., Gauri, D. K., & Mirahmad, H. 2023). As a result of the advent of social media platforms like Facebook, WhatsApp, Instagram, and many others, 81% of Malaysians now actively use SM (Miller, 2021).…”
Section: Healthcare Persuasive Technologymentioning
confidence: 99%
“…ability in develop product capable do winning persai n bro in the market. (Golmohammadi et al, 2023) H 1: differentiation product influential positive and significant to company competitiveness Quality is tips in a manner consistent and effective fulfil needs and expectations customers (Shelton, 1997). Pleasure customer related direct with quality their service accept (Loasby, 2010).…”
Section: Company Competitivenessmentioning
confidence: 99%
“…The integration and synergistic development of these media break down the barriers of traditional media and make the dissemination of information faster, more convenient and more comprehensive [18]. Literature [19] tries to analyze the current situation of social media communication, brand image and financial data of two large service companies, and then through advanced machine learning methods, conducts a comparative analysis, pointing out that the competitiveness of the industry is closely related to the publicity effect of social media. Service companies in various industries receive important insights.…”
Section: Introductionmentioning
confidence: 99%