Strategic Approcah for Optimizing of Zakah Institution Performance: Customer Relationship Management

Widarwati, Estu; Afif, Nur Choirul; Zazim, Muhamad

doi:10.15408/aiq.v9i1.4010

Cited by 17 publications

(15 citation statements)

References 9 publications

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“…By developing potential resources (Spina, Ventura, & Viglianisi, 2016), and using Customer Relationship Management (CRM) (Widarwati, Afif, & Zazim, 2016), as well as management strategies to change mustahiq to muzzaki (Zumrotun, 2016), will support vision and mission, the goals of zakat institutions and policy support from the government regarding zakat as an answer to the challenges of zakat institutions to the Era of Technology (Asminar, 2017).…”

mentioning

confidence: 99%

The Effect Digitalization Zakat Payment Against Potential of Zakat Acceptance in National Amil Zakat Agency

Utami¹,

Suryanto²,

Nasor³

et al. 2020

IQTISHADIA

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The purpose of this study was to determine the effect of digitalization zakat payments on the potential for zakat acceptance at the BAZNAS Jakarta center. The originality of this research lies in the digitalization analysis of zakat payments to increase the potential for receiving BAZNAS center based on sharia economic approaches, and digital technology theory. The research method used is associative quantitative using a simple linear regression analysis technique with a sample size of 170 respondents selected based on purposive sampling technique. From the results of data analysis using SPSS 19.0, an R-value of 74.8% was obtained, which means that the relationship between the digitalization of zakat payments and the potential for receiving zakat at the BAZNAS is strong. The findings show that the digitalization variable of zakat payment or zakat payment (X) influences the potential for zakat receipt (Y) of 55.9%, and the remaining 40.1% is influenced by other factors not considered. Based on the results of deepening between the theory and practice of digital zakat revealed that the challenges in efforts to increase the potential for digital zakat acceptance in Indonesia are internet access which is still weak and uneven in Indonesian territory, building an 'attachment' relationship between mustahiq, muzzaki and BAZNAS, and the application of principles of sharia in the management of zakat. Therefore, the research explains the strategies that can be done to answer the challenges of digital zakat.

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mentioning

confidence: 99%

The Effect Digitalization Zakat Payment Against Potential of Zakat Acceptance in National Amil Zakat Agency

Utami¹,

Suryanto²,

Nasor³

et al. 2020

IQTISHADIA

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“…Thus, according to the result of this study, it can be estimated that at least 3% of GDP should be distributed optimally as Zakah so that the program can be run effectively. Muzaaki seems having different structure of zakah payment (Widarwati et al, 2017) Now we see from the portrait of Indonesian muzaki. Canggih et al (2017) try to estimate the number of Indonesians who are obliged to pay Zakah.…”

Section: Introductionmentioning

confidence: 91%

“…The mustahik's ability to has savings also become one of the components that are measured as points of mutahik's independence in the National Zakah Index (IZN) from BAZNAS (Puskas BAZNAS, 2016a). Muzaaki seems having different structure of zakah payment (Widarwati et al, 2017).…”

Section: Concepts Of Zakahmentioning

confidence: 98%

Strategy of BAZNAS and Laku Pandai For Collecting and Distributing Zakah in Indonesia

Andiani

Hafidhuddin

Beik

et al. 2018

Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah

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As an important and potential instrument for national development, Zakah will continue to require development innovations. One of the innovation is through cooperation between BAZNAS and Laku Pandai which aims to achieve Zakah inclusion so that the collection and distribution of Zakah in Indonesia can increase. This study aims to analyze the strategic priorities for BAZNAS in running cooperation with Laku Pandai. This study used SWOT-ANP method with respondents as many as five expert respondents. The strategies derived from this research are the result of the formulation of a combination of SWOT factors. The main findings of this study indicate that the main priority of the overall strategy is strengthening the synergy of BAZNAS with the Laku Pandai of sharia banking.Abstrak. Sebagai instrumen penting dan sangat potensial bagi pembangunan nasional, Zakat akan terus membutuhkan inovasi-inovasi pengembangan. Salah satunya melalui kerja sama antara BAZNAS dengan Laku Pandai yang bertujuan untuk mencapai inklusi Zakat, sehingga penghimpunan dan pendistribusian Zakat di Indonesia dapat meningkat. Penelitian ini bertujuan untuk menganalisis prioritas strategi bagi BAZNAS dalam menjalankan kerja sama dengan Laku Pandai. Penelitian ini menggunakan metode SWOT-ANP dengan responden sebanyak lima responden pakar. Strategi-strategi yang didapatkan dari penelitian ini merupakan hasil perumusan dari kombinasi faktor-faktor SWOT. Temuan utama dari penelitian ini menunjukkan bahwa prioritas utama dari keseluruhan strategi adalah penguatan sinergi BAZNAS dengan Laku Pandai perbankan syariah.Kata kunci: badan amil zakat nasional, penghimpunan zakat, pendistribusian zakat, inklusi Zakat

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“…Their research also found that marketoriented fundraising strategies have resulted in greater revenue. Widarwati et al (2017) conclude that there are some principles that can make an optimizing success service of zakah institution: First, the principle of customer, which understanding the customer behavior. Second, the principles of competition, competition is about building brand personal.…”

Section: Zakah Management System In Indonesiamentioning

confidence: 96%

Lessons Learned of Zakat Management from Different Era and Countries

Masyita

2018

Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah

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Zakah and its problems are as old as the Islamic civilization. This Islamic financial instrument is mandatory for Muslims who are capable and expected to reduce the poverty of the people. The potential of zakah in Indonesia reaching 217 trillion rupiah Indonesia's GDP should be able to be explored and distributed to Indonesian Muslims as effectively as possible. Potential only remains just a potential if it is not able to be realized into zakah funds collection that is ready to be distributed to the recipient who is entitled to receive it. The concept of localization/ decentralization can be considered as the best way in zakah disbursement. The concept of localization/zoning or decentralization in the distribution of zakah funds closely matches the concept of Sharma in the tax disbursement issue that states that the transfer of power, resources and responsibilities from the center to the regions is more effective in alleviating poverty in Indonesia.

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Strategic Approcah for Optimizing of Zakah Institution Performance: Customer Relationship Management

Cited by 17 publications

References 9 publications

The Effect Digitalization Zakat Payment Against Potential of Zakat Acceptance in National Amil Zakat Agency

The Effect Digitalization Zakat Payment Against Potential of Zakat Acceptance in National Amil Zakat Agency

Strategy of BAZNAS and Laku Pandai For Collecting and Distributing Zakah in Indonesia

Lessons Learned of Zakat Management from Different Era and Countries

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